Chasing Fireflies

We sincerely apologize for the product issue on your order and for the conversations you had with our representativesYour concerns should have been addressed right away and the correct item immediately sent out and we are so sorry to hear this is not what happenedWe reviewed your account and found that the correct item you ordered has been shipped out and is expected to be delivered this Friday, 9/29/We again want to extend our deepest apologies for your experience

I would leave zero stars if I could I have not been refunded almost $for months Week after week the supervisors tell me it's going back to my [redacted] in 3-days After over a month of this then they said it's coming in a check This has been weeks of being "on the list" for a refund check and when I called back today they said now they have to cancel that and they have decided to go back to [redacted] *** in 3-days The product did not look anything like the picture in the first place and now they're keeping my money even though they received it back

We have reviewed your file and have ensured that your information has been permanently removed from our renters and main distribution listsPlease note catalogs are pre-printed in advance so you may receive up to two additional catalogs before they stop

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI will be noting if that catalogs stop on October as statedIf not, I will be following upThanks for your timely response Sincerely, [redacted]

Thank you for reaching out regarding the catalogs you are receiving to your addressWe truly apologize for the complications you experienced in trying to get removed from our list and completely understand your frustrationWe have removed your address from our mailing list and you will not receive future catalogsPlease note, we do print and mail these several months in advance, so you may receive a few more catalogs through the beginning of November, but you will not receive any after thatWe extend our sincere apologies again for your experience and encourage you to please reach out if there's anything else we can assist with

We sincerely apologize for the delay in shipping and completely understand your confusion and frustration with being told different shipping datesWe were saddened to hear about the conversations you had with our representatives and the lack of follow up with your return and extend our deepest apologies for thisWe have mailed a check to you for the returned product in the amount of $as we are not able to refund your credit card at this time (check mailed out 2/13)We are in the process of migrating to a new website and new systems and will send you the confirmation of the $shipping refund as soon as we canWe again want to extend our sincere apologies for your experience and encourage you to please reach out anytime you have issues or concerns & we can escalate and help you

Complaint: [redacted] I am rejecting this response because:They did not address the fact that I was told to keep the shoes since my daughters birthday was in days and they couldn't re sell them once it is monogrammed! I said fine, and thanked them that at least she had something to open on her birthday! After second try they finally came spelled correctly! Then a month or so later,I was told if I didn't send them back ( even though I explained that is was their employee that said she should keep them and that she had been wearing them)They sent me a $gift certificate which I told them I did not want nor have I usedThe fact that I had to tell my daughter she could no longer keep the shoes was absolutely absurd! I would have sent them back the first time since that usually is protocol but was told not to bother! Therefore I shouldn't have been treated like I was trying to steal them or something! Trust me I can afford to buy pairs of those shoes! The manager who took care of this was extremely rude! Sincerely, [redacted] ***

We truly apologize for the delay in shipping out your order and for the conversations you had with our representativesWe completely understand your confusion and frustration with how this was handled and it should have been shipped out to you right awayWe are overnighting your costumes to you today and they will be delivered on Monday, 10/via FedEx: tracking # [redacted] (please allow up to hours for tracking to update on their website)Our deepest apologies again for your experience

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

We made several mistakes with this orderThe original order [redacted] never shipped and therefore her credit card not chargedI did confirm this with our bank system to ensure this was correct If she is reviewing her bank information online, she will see a authorization for the order, but no withdraw was done or will be done as the order has been canceled We have placed a new order in our system, [redacted] as a replacement order, this is being sent to her at no chargeWith all the issues you she had, it is the least we can do I have left a message for the customer regarding the above information and emailed her as well Heidi

We sincerely apologize for the shipping confusion on your order and for the conversations you had with our representatives and can definitely help you with thisWe researched your order and found a USPS tracking number #: [redacted] It seems you were informed that this delivered to your address, but the post office is showing this as being delivered to your PO Box instead, on 10/Would you be willing to check with the post office once more, now that you have the tracking number and the update on your PO Box? Please let us know if they have this package in the PO Box or at the office and we can assist

The customer ordered pairs of our luxe pjsshipped to the customer in Nov with one on back orderThe vendor kept delaying the shipment and having production issuesWe are unable to exchange these items because they are no longer availWe have left a message for the customer that we refunded the customer in full for his order and to keep the pjsHopefully they can fix and re-useThe refund will appear on the cusotmers CC statement as two separate transactionsfor the shipping cost and for the pj costs

I ordered from Chasing Fireflies for my children for EasterTheir customer service was horribleThey messed up my order twice and emailed they would send out the correct order but never didUnfortunately, of my children did not receive their Easter giftThey should not be in the business of providing children's gifts if they can't understand how disappointing it is for a child to wake up without their gift

I ordered sets of PJs on 11/(non-personalized), items shown in stockAfter a week, I emailed and contacted them via Facebook messager about status without responseI called two days later (on a Friday) and the rep advised they were shipping tomorrowThey did notCalled on a Monday and a different advisor advised they were shipping tomorrowCalled on the next Tuesday and advised they were shipping tomorrowI can tell this is a script the CS reps were trained to communicate which is sadI saw many FB posts on their page with the same experienceI posted on a Facebook post as did others which generated my only call from Chasing Fireflies, from Terry who was a "Brand Liaison" Her message indicated they were very sorry for the misinformation and she did not have a tracking number, but would call tomorrow with the tracking number and once she had that, issue a full refund to meI never heard from Terry again unfortunatelyI left messages for Terry advising her that I finally

This company is the absolute worst place I have ever bought from I ordered my daughter red monogramed pajamas to take her to the Polar Express I placed my order on December 1st and was told that they shipped and was given not one but two tracking numbers for my package and was told it was shipping next day air my package is still sitting in the warehouse!!!!!!!!!! All they do is tell you what you want to hear they lie and lie to you and word things very carefully like you have a tracking number yes they assign a tracking number but they cant tell you when your order will ship and when I called them for the 5th time they told me that my order would ship next day air and I would receive my order before this very special occasion which I foolishly believed them!!!!!!!!!!!!!!!!!! My order is still in the warehouse and will ship next day air once it ships but they cant tell me when that will be now they are saying I should receive them before Christmas I DID NOT ORDER THE PAJAMAS FOR CHRIST

After returning an item, I called to confirm that the package was received Hey advised that it would take a few days to process the return When I received the email that the package was received I asked for a refund to my credit card That was on March 28th As of April the refund was not on my card so I called again on 4/and they said they would process the refund It's still has not posted and after talking to the cc company they said they have no credits pending

I initially placed an order in October, after speaking directly to a representative to confirm which shipping I would need to guarantee the order arrive by a particular date I paid for expedited shipping, but the order did not arrive on time despite my calling several times when I saw it had not yet shipped and despite being (untruthfully) assured that it would arrive by multiple people When I reached out to follow up and return the unneeded portion of the order, days elapsed and I was forced to contact them again, receiving multiple responses like this:
I am so sorry for the delay in a response and would be happy to assist you with this matterI have re-forwarded your request to our Management Team
When a representative did get back to me, they had the incorrect information and failed to address the return I then had to reach out again, and each time a different person (after a significant delay) would respond who had even less information and to whom I had to explain

Complaint: ***
I am rejecting this response because: I still have not received the item that I ordered, nor have I received a refundUntil that happens, I cannot close my complaint.
Sincerely,
*** ***