Chassis Tech

We are unable to come to a compromise with this customer as we have nothing to apologize for and he is the one making accusations We also will not refund a product that this customer has kept Thank you, [redacted]

I have a quote in writing from this company and they chose not to honor itThe quote was on Ebay which we all know Ebay has their fees as wellNot only did he not honor the quote in writing he said they did nothing wrong his employee made a mistakeHmm sounds very contradictory to meI bought the item over the phone so it means he saved money on ebay fees yet he told me he can't afford to sell it any lowerWhen I brought this up then he offered to meet me in the middle which speaks volumes to me about how corrupt this company isThis company is dishonest and practices horrible business ethics, avoid at all cost

[redacted] :I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowThe seller said send more money keep the damaged panNow he say's he want's it backThe cost to ship his junk back, from Hawaii will not be mine Moreover, [redacted] has pic's of the damaged pan and acknowledges that the seller is responsible for damageThis seller has negative feedbacks in less then month's*GO TO ***[redacted] AND LOOK UNDER HIS USER NAME "CHASSIS_TECH" TO VIEW ALL HIS BAD FEEDBACKGo to my user name and see positive feedbackMany [redacted] user's have complained about his poor servicenot just methis guy is a scammerit's easily proved by looking at all the bad feedbackHe should apologize because he is wrongRegards, [redacted]

RESPONSE:
Customer placed an order through an [redacted] auction order [redacted]. He purchased  a rear roll pan for 64.99. The roll pan shipped [redacted] on 4/22/2014 and was delivered to his front door on 4/28/2014. The 64.99 included free shipping.The customer contacted us by making an [redacted]...

complaint and our [redacted] salesperson ([redacted]) handled the complaint thru the [redacted] resolution center.
I have printed as best I can from the [redacted] resolution center the customer and [redacted]'s responses. I had a difficult time getting everything printed on the page so I did have to fill in with my writing the words that didn't  print.  [redacted] handled this complaint and its resolution. We offered to let the customer keep the [redacted] damaged  roll pan, which means we would abandon  that roll pan and ship him another new roll pan, however the customer would need to pay a 40.00 shipping fee. We are not responsible for [redacted] damage yet we are always willing to work with the customer. Our [redacted] person didn't even ask for proof of the damage, he took the customers word for it. The customer apparently  isn't happy with the resolution as now he comes to the [redacted] to further seek something that was clearly resolved by [redacted]. .
In this complaint the customer said he was returning the roll pan via [redacted] for a refund. This roll pan has not arrived at our facility therefore we can not refund the customer for a product that they kept.
We can not meet the customer's desired settlement of refunding his money for a product he still has and we will not write a letter of apology as we made no slanderous accusations.
Please see the attached photo copied [redacted] complaint and response.
Thank you, 
[redacted]

We are unable to come to a compromise with this customer as we have nothing to apologize for and he is the one making accusations. 
We also will not refund a product that this customer has kept. 
Thank you, 
[redacted]

[redacted]:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The seller said send more money keep the damaged pan..... Now he say's he want's it back. The cost to ship his junk back, from Hawaii will not be mine.  Moreover, [redacted] has pic's of the damaged pan and acknowledges that the seller is responsible for damage.
This seller has 19 negative feedbacks in less then 12 month's... *GO TO [redacted].[redacted] AND LOOK UNDER HIS USER NAME "CHASSIS_TECH" TO VIEW ALL HIS BAD FEEDBACK... Go to my user name and see 100 positive feedback.
Many [redacted] user's have complained about his poor service.... not just me... this guy is a scammer... it's easily proved by looking at all the bad feedback.
He should apologize because he is wrong....
Regards,[redacted]

[redacted]:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The seller said send more money keep the damaged pan..... Now he say's he want's it back. The cost to ship his junk back, from Hawaii will not be mine.  Moreover, [redacted] has pic's of the damaged pan and acknowledges that the seller is responsible for damage.
This seller has 19 negative feedbacks in less then 12 month's... *GO TO [redacted].[redacted] AND LOOK UNDER HIS USER NAME "CHASSIS_TECH" TO VIEW ALL HIS BAD FEEDBACK... Go to my user name and see 100 positive feedback.
Many [redacted] user's have complained about his poor service.... not just me... this guy is a scammer... it's easily proved by looking at all the bad feedback.
He should apologize because he is wrong....
Regards,[redacted]

RESPONSE:

Customer placed an order through an [redacted] auction order [redacted]. He purchased  a rear roll pan for 64.99. The roll pan shipped [redacted] on 4/22/2014 and was delivered to his front door on 4/28/2014. The 64.99 included free shipping.The customer contacted us by making an [redacted]...

complaint and our [redacted] salesperson ([redacted]) handled the complaint thru the [redacted] resolution center.

I have printed as best I can from the [redacted] resolution center the customer and [redacted]'s responses. I had a difficult time getting everything printed on the page so I did have to fill in with my writing the words that didn't  print.  [redacted] handled this complaint and its resolution. We offered to let the customer keep the [redacted] damaged  roll pan, which means we would abandon  that roll pan and ship him another new roll pan, however the customer would need to pay a 40.00 shipping fee. We are not responsible for [redacted] damage yet we are always willing to work with the customer. Our [redacted] person didn't even ask for proof of the damage, he took the customers word for it. The customer apparently  isn't happy with the resolution as now he comes to the [redacted] to further seek something that was clearly resolved by [redacted]. .

In this complaint the customer said he was returning the roll pan via [redacted] for a refund. This roll pan has not arrived at our facility therefore we can not refund the customer for a product that they kept.

We can not meet the customer's desired settlement of refunding his money for a product he still has and we will not write a letter of apology as we made no slanderous accusations.

Please see the attached photo copied [redacted] complaint and response.

Thank you, 

We are unable to come to a compromise with this customer as we have nothing to apologize for and he is the one making accusations. 

We also will not refund a product that this customer has kept. 

Thank you, 

I have a quote in writing from this company and they chose not to honor it. The quote was on Ebay which we all know Ebay has their fees as well. Not only did he not honor the quote in writing he said they did nothing wrong his employee made a mistake. Hmm sounds very contradictory to me. I bought the item over the phone so it means he saved money on ebay fees yet he told me he can't afford to sell it any lower. When I brought this up then he offered to meet me in the middle which speaks volumes to me about how corrupt this company is. This company is dishonest and practices horrible business ethics, avoid at all cost.