March 31, Revdex.com Columbus, Georgia> Ref: Case # [redacted] On 2/1/the resident called to report water leaking at light fixture Maintenance rubbed his hand across the light cover inside and out and removed dust from the light fixture indicating that the light fixture had no water leak Maintenance then went to the apartment directly above their unit and found no water issues Replaced the wax ring and supply valve (with supply line in the unit directly above their unit and checked for further issuesCould not find any On 2/2/the resident called to report water leaking in kitchen from ceiling The tenant stated that he didn’t want anyone to come out that he just wanted it documented Maintenance came and checked for leaks in apartment above None found The ceiling in the resident’s apartment was completely dry, but there were a few drops of water on the floor Ceiling was dry so resident stated that it came out of the light fixture Maintenance took the cover off the light fixture and rubbed his finger around and found nothing but dust On 2/3/the manager met with the resident to get more detailed information Water comes through the light for less than seconds every months They were upset because when it happened last night it fell in their lasagna The manager apologized and gave them a Papa John’s gift card On 3/18/the resident came into the management office to let us know the closet in her bedroom had wet carpet and the wall and baseboards had mildew We apologized and said that we had already spoke to her husband about the closet A work order has been made and maintenance would be by today to look at it The resident stated that items in the closet were in plastic bins The resident also stated that they were in the process of moving and just wanted to make sure we knew about the closet When maintenance went to the apartment, the resident did not want him in the apartment because he was sleeping On 3/28/the manager called the resident to let her know that she was going to go into the apartment to check on the closet since it had been a week and we had not heard from them The resident said everything was fine The manager checked the closet The carpet was not wet and neither were the walls or baseboard The manager pulled the carpet back and did see where it had been wet in the past and had a mildew dust lightly on the wall but the carpet was fine This issue had never been reported until the residents started to remove things from the closet in preparation for their move The resident will not be charged for carpet replacement in reference to the closet issue The resident will still owe for six days of rent in April
To Whom it may concern Chastain Properties has cancelled Ms [redacted] day Notice to Vacate I have spoken with Ms [redacted] and she has agreed to take care of the concern that Chastain Properties had with her guest As long as there are no more incidents Chastain Properties will be glad to have Ms [redacted] as a resident at [redacted] *** apartmentsSincerely, [redacted] Property Manager
Unfortunately we have had issues with the sewer backing up at the F building We've augered the main line on several occasions and have even pulled her toilet trying to clear the sewer line However the backups continued to happen and it was determined that roots had grown into the pipes We hired a contractor to remove the trees that were causing the problem and preventing us from digging up the pipe The pipe was dug up and a broken section repaired today, 9/4/ They put a clean-out where it was broke and installed an overflow mechanism that is supposed to prevent it from backing up into the apartments We don't expect any future issues with this apartment or building As for the phone call where the resident was asked to call back in a couple of minutes because it would be an after-hours call, we have changed our policy regarding how we handle those calls and going forward, if someone reaches the office before it closes the staff will contact maintenance and have them respond The maintenance man arrived at the property within minutes of receiving the call and went directly to the building to see what the problem was Then he went to the shop to retrieve the auger before letting the resident know he was there When he finished the work, he knocked on the door and asked her to flush the toilets to be sure he had cleared the clog
Revdex.com
Ref: case #***
Ms*** did come by the corporate office to complain about the letter we sent in reference to her blocking other cars in with her recently acquired carI did listen to her complaint about the parkingParking is limited at Lindsey Vista ApartmentsI
suggested that maybe her friends, when residing, could park on the street
We have mailed letters referencing loud music in the pastThe last one was sent in December
Sincerely,
*** ***
Assistant Property Manager
On 2/1/16 the resident called to report water leaking at light
fixture. Maintenance rubbed his hand
across the light cover inside and out and removed dust from the light fixture
indicating that the light fixture had no water leak. Maintenance then went to the apartment
directly above their unit and found no water issues. Replaced the wax ring and supply valve (with
supply line in the unit directly above their unit and checked for further
issues. Could not find any.
On 2/2/16 the resident called to report water leaking in
kitchen from ceiling. The tenant stated
that he didn’t want anyone to come out that he just wanted it documented. Maintenance came and checked for leaks in apartment
above. None found. The ceiling in the resident’s apartment was
completely dry, but there were a few drops of water on the floor. Ceiling was dry so resident stated that it came
out of the light fixture. Maintenance
took the cover off the light fixture and rubbed his finger around and found
nothing but dust.
On 2/3/16 the manager met with the resident to get more
detailed information. Water comes
through the light for less than 30 seconds every 3 months. They were upset because when it happened last
night it fell in their lasagna. The
manager apologized and gave them a Papa John’s gift card.
On 3/18/16 the resident came into the management office to
let us know the closet in her bedroom had wet carpet and the wall and
baseboards had mildew. We apologized and
said that we had already spoke to her husband about the closet. A work order has been made and maintenance
would be by today to look at it. The
resident stated that items in the closet were in plastic bins. The resident also stated that they were in
the process of moving and just wanted to make sure we knew about the closet. When maintenance went to the apartment, the
resident did not want him in the apartment because he was sleeping.
On 3/28/16 the manager called the resident to let her know
that she was going to go into the apartment to check on the closet since it had
been a week and we had not heard from them.
The resident said everything was fine.
The manager checked the closet.
The carpet was not wet and neither were the walls or baseboard. The manager pulled the carpet back and did
see where it had been wet in the past and had a mildew dust lightly on the wall
but the carpet was fine. This issue had
never been reported until the residents started to remove things from the
closet in preparation for their move.
The resident will not be charged for carpet replacement in
reference to the closet issue. The
resident will still owe for six days of rent in April 2016.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]
I am not satisfied with the response because on
2/1/16 the maintenance that showed up appeared an hour and a half after we called, at this point the water that we reported to be coming from the light and stated that it was not a lot had already dried. After talking to [redacted] at the office later in regards to the problem she agreed that if maintenance did not show up soon enough the water would not be felt and the light would be dry. Once the maintenance came back down from the upstairs apartment he stated to us that the water was leaking from the residents toilet tank. Later he would claim he was "only joking." However, we were not told that there was no leak.
2/2/16
Once again water was coming from out LIGHT not ceiling, which is what we reported. Office management did not document our complaint correctly. When arrived they saw at least a gallon of water on our floor and once again we were not told that there was no problem. In fact we were told that they discovered the problem was coming from upstairs. (I am completely appalled that once again we are told we are lying on this report when they woefully claimed they would fix the problem.) We were also told at this point that everything would be replaced upstairs in order to fix the problem. (Pictures of the leak taking place are attached)
3/18/16
We discovered a water stain on the TOP of the closet and mold on the base board. We were told someone would be out that day to inspect it. We waited a week with no sign of anyone. We at that point were not staying in the apartment and therefore no one claimed they were sleeping in the apartment. We came by multiple times to check to see if a note had been left in the apartment but nothing was found. To say that we told them he was sleeping is a lie. The only time we had stated that maintenance not come in the apartment with out letting us know before hand was back in the summer when he worked overnights. Once again Hampton has documented a lie. ( Please see pictures)
3/28/16
I have documented proof that I had been into contact with the management MULTIPLE times about the issue since the last blatant lied they told me, I had even been to the management office myself to inquire about the problem. We stated the water stain was on the shelf of the closet and yes it had not been seen because we had storage on the shelf. The carpet was never reported wet but was instead reported to have a mold stain as well as the baseboard. I have documented proof of all of these things and the water stain. On the one note we received from management it stated it was once again "dust" and mildew. I encourage the business to look up the definition of mildew considering it comes from moistness and mold. This report once again is completely different from what we, the residents, were told.
I do not accept this resolution, we were told multiple times that the issue came from upstairs. We were told that it was kids splashing out of the tub, the toilet tank, ground water, and even pipes in the ceiling. Never once did the management of Hampton tell us we did not have a problem or a leak as stated in the reports. We were also never asked to sign anything when maintenance came to check on the problem, they showed up an hour or two later did absolutely nothing, called us liars despite seeing the evidence and left. I have pictures attached of the leak, the mold, and the stain from the closet and the kitchen. I do not accept them telling me that there was no problem. I do not care about paying April rent but I do want a formal apology and acknowledgment of the problem. I have voicemail's, and pictures proving that the management proving that what they have reported is not the truth, nor is it what we have been told. I also do not appreciate the business implying that we are lying or only seeking money. I have stated to the business that we only want acknowledgement of the problem and an apology for the way they have treated us as residents and past residents. I also want an apology for the lies they told us and the lies they documented. We were told completely different things than what is seen on their reports and we were never allowed, even after asking, to see the reports which is another reason I do not accept this resolution. Blaming us and pretending we were lying is not a resolution. I strongly urge and encourage them to find a better resolution or a civil suit will be filed. Please see the attached pictures of both the problems from the kitchen and closet. Please also not that rust does not come from a "completely dry" light fixture and the water is shown pouring from the light and not the ceiling which is what we reported not the ceiling, that was not documented by management correctly. Also management has seen the pictures of the kitchen leak multiple times, they can not say we are lying about the water coming from the light and they only saw water on the floor. This resolution is unacceptable. Please do not let them continue to lie to us and about us!
[redacted]
The resident is mistaken about the month the late fee occurred. The monthly rent is $598. Rent is due on the 1st and late after the 3rd as stated in his lease. On May 5, 2015 the resident paid $580 which is $18 short of full rent. He was assessed a $53 late fee. He...
came in on May 8, 2015 and paid $18 leaving a balance due of $53. On May 30, 2015 he paid $595 for June's rent which is $3 short of full rental payment. Therefore his past due balance is $56.00.
We sent out a memo to all residents on April 15, 2015 referencing the drop box. Do not use the mail slot at the management office for dropping off your rent payment. Your rent should be brought to the office during business hours so you can get a receipt for payment. If their schedule does not allow them to come into the office between the 1st and 3rd of the month, we also offer online rental payments.
Sincerely,
[redacted]
Property Manager
Unfortunately we have had issues with the sewer backing up at the F building. We've augered the main line on several occasions and have even pulled her toilet trying to clear the sewer line. However the backups continued to happen and it was determined that roots had grown into the...
pipes. We hired a contractor to remove the trees that were causing the problem and preventing us from digging up the pipe. The pipe was dug up and a broken section repaired today, 9/4/15. They put a clean-out where it was broke and installed an overflow mechanism that is supposed to prevent it from backing up into the apartments. We don't expect any future issues with this apartment or building. As for the phone call where the resident was asked to call back in a couple of minutes because it would be an after-hours call, we have changed our policy regarding how we handle those calls and going forward, if someone reaches the office before it closes the staff will contact maintenance and have them respond. The maintenance man arrived at the property within minutes of receiving the call and went directly to the building to see what the problem was. Then he went to the shop to retrieve the auger before letting the resident know he was there. When he finished the work, he knocked on the door and asked her to flush the toilets to be sure he had cleared the clog.
To Whom it may concern
Chastain Properties has cancelled Ms. [redacted] 30 day Notice to Vacate. I have spoken with Ms. [redacted] and she has agreed to take care of the concern that Chastain Properties had with her guest. As long as there are no more incidents Chastain...
Properties will be glad to have Ms. [redacted] as a resident at [redacted] apartments.
Sincerely,
[redacted]
Property Manager
March 31, Revdex.com Columbus, Georgia> Ref: Case # [redacted] On 2/1/the resident called to report water leaking at light fixture Maintenance rubbed his hand across the light cover inside and out and removed dust from the light fixture indicating that the light fixture had no water leak Maintenance then went to the apartment directly above their unit and found no water issues Replaced the wax ring and supply valve (with supply line in the unit directly above their unit and checked for further issuesCould not find any On 2/2/the resident called to report water leaking in kitchen from ceiling The tenant stated that he didn’t want anyone to come out that he just wanted it documented Maintenance came and checked for leaks in apartment above None found The ceiling in the resident’s apartment was completely dry, but there were a few drops of water on the floor Ceiling was dry so resident stated that it came out of the light fixture Maintenance took the cover off the light fixture and rubbed his finger around and found nothing but dust On 2/3/the manager met with the resident to get more detailed information Water comes through the light for less than seconds every months They were upset because when it happened last night it fell in their lasagna The manager apologized and gave them a Papa John’s gift card On 3/18/the resident came into the management office to let us know the closet in her bedroom had wet carpet and the wall and baseboards had mildew We apologized and said that we had already spoke to her husband about the closet A work order has been made and maintenance would be by today to look at it The resident stated that items in the closet were in plastic bins The resident also stated that they were in the process of moving and just wanted to make sure we knew about the closet When maintenance went to the apartment, the resident did not want him in the apartment because he was sleeping On 3/28/the manager called the resident to let her know that she was going to go into the apartment to check on the closet since it had been a week and we had not heard from them The resident said everything was fine The manager checked the closet The carpet was not wet and neither were the walls or baseboard The manager pulled the carpet back and did see where it had been wet in the past and had a mildew dust lightly on the wall but the carpet was fine This issue had never been reported until the residents started to remove things from the closet in preparation for their move The resident will not be charged for carpet replacement in reference to the closet issue The resident will still owe for six days of rent in April
To Whom it may concern Chastain Properties has cancelled Ms [redacted] day Notice to Vacate I have spoken with Ms [redacted] and she has agreed to take care of the concern that Chastain Properties had with her guest As long as there are no more incidents Chastain Properties will be glad to have Ms [redacted] as a resident at [redacted] *** apartmentsSincerely, [redacted] Property Manager
Unfortunately we have had issues with the sewer backing up at the F building We've augered the main line on several occasions and have even pulled her toilet trying to clear the sewer line However the backups continued to happen and it was determined that roots had grown into the pipes We hired a contractor to remove the trees that were causing the problem and preventing us from digging up the pipe The pipe was dug up and a broken section repaired today, 9/4/ They put a clean-out where it was broke and installed an overflow mechanism that is supposed to prevent it from backing up into the apartments We don't expect any future issues with this apartment or building As for the phone call where the resident was asked to call back in a couple of minutes because it would be an after-hours call, we have changed our policy regarding how we handle those calls and going forward, if someone reaches the office before it closes the staff will contact maintenance and have them respond The maintenance man arrived at the property within minutes of receiving the call and went directly to the building to see what the problem was Then he went to the shop to retrieve the auger before letting the resident know he was there When he finished the work, he knocked on the door and asked her to flush the toilets to be sure he had cleared the clog
Revdex.com
Ref: case #***
Ms*** did come by the corporate office to complain about the letter we sent in reference to her blocking other cars in with her recently acquired carI did listen to her complaint about the parkingParking is limited at Lindsey Vista ApartmentsI
suggested that maybe her friends, when residing, could park on the street
We have mailed letters referencing loud music in the pastThe last one was sent in December
Sincerely,
*** ***
Assistant Property Manager
March 31, 2016
Revdex.com
Columbus, Georgia
class="MsoNormal">
Ref: Case # [redacted]
On 2/1/16 the resident called to report water leaking at light
fixture. Maintenance rubbed his hand
across the light cover inside and out and removed dust from the light fixture
indicating that the light fixture had no water leak. Maintenance then went to the apartment
directly above their unit and found no water issues. Replaced the wax ring and supply valve (with
supply line in the unit directly above their unit and checked for further
issues. Could not find any.
On 2/2/16 the resident called to report water leaking in
kitchen from ceiling. The tenant stated
that he didn’t want anyone to come out that he just wanted it documented. Maintenance came and checked for leaks in apartment
above. None found. The ceiling in the resident’s apartment was
completely dry, but there were a few drops of water on the floor. Ceiling was dry so resident stated that it came
out of the light fixture. Maintenance
took the cover off the light fixture and rubbed his finger around and found
nothing but dust.
On 2/3/16 the manager met with the resident to get more
detailed information. Water comes
through the light for less than 30 seconds every 3 months. They were upset because when it happened last
night it fell in their lasagna. The
manager apologized and gave them a Papa John’s gift card.
On 3/18/16 the resident came into the management office to
let us know the closet in her bedroom had wet carpet and the wall and
baseboards had mildew. We apologized and
said that we had already spoke to her husband about the closet. A work order has been made and maintenance
would be by today to look at it. The
resident stated that items in the closet were in plastic bins. The resident also stated that they were in
the process of moving and just wanted to make sure we knew about the closet. When maintenance went to the apartment, the
resident did not want him in the apartment because he was sleeping.
On 3/28/16 the manager called the resident to let her know
that she was going to go into the apartment to check on the closet since it had
been a week and we had not heard from them.
The resident said everything was fine.
The manager checked the closet.
The carpet was not wet and neither were the walls or baseboard. The manager pulled the carpet back and did
see where it had been wet in the past and had a mildew dust lightly on the wall
but the carpet was fine. This issue had
never been reported until the residents started to remove things from the
closet in preparation for their move.
The resident will not be charged for carpet replacement in
reference to the closet issue. The
resident will still owe for six days of rent in April 2016.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]
I am not satisfied with the response because on
2/1/16 the maintenance that showed up appeared an hour and a half after we called, at this point the water that we reported to be coming from the light and stated that it was not a lot had already dried. After talking to [redacted] at the office later in regards to the problem she agreed that if maintenance did not show up soon enough the water would not be felt and the light would be dry. Once the maintenance came back down from the upstairs apartment he stated to us that the water was leaking from the residents toilet tank. Later he would claim he was "only joking." However, we were not told that there was no leak.
2/2/16
Once again water was coming from out LIGHT not ceiling, which is what we reported. Office management did not document our complaint correctly. When arrived they saw at least a gallon of water on our floor and once again we were not told that there was no problem. In fact we were told that they discovered the problem was coming from upstairs. (I am completely appalled that once again we are told we are lying on this report when they woefully claimed they would fix the problem.) We were also told at this point that everything would be replaced upstairs in order to fix the problem. (Pictures of the leak taking place are attached)
3/18/16
We discovered a water stain on the TOP of the closet and mold on the base board. We were told someone would be out that day to inspect it. We waited a week with no sign of anyone. We at that point were not staying in the apartment and therefore no one claimed they were sleeping in the apartment. We came by multiple times to check to see if a note had been left in the apartment but nothing was found. To say that we told them he was sleeping is a lie. The only time we had stated that maintenance not come in the apartment with out letting us know before hand was back in the summer when he worked overnights. Once again Hampton has documented a lie. ( Please see pictures)
3/28/16
I have documented proof that I had been into contact with the management MULTIPLE times about the issue since the last blatant lied they told me, I had even been to the management office myself to inquire about the problem. We stated the water stain was on the shelf of the closet and yes it had not been seen because we had storage on the shelf. The carpet was never reported wet but was instead reported to have a mold stain as well as the baseboard. I have documented proof of all of these things and the water stain. On the one note we received from management it stated it was once again "dust" and mildew. I encourage the business to look up the definition of mildew considering it comes from moistness and mold. This report once again is completely different from what we, the residents, were told.
I do not accept this resolution, we were told multiple times that the issue came from upstairs. We were told that it was kids splashing out of the tub, the toilet tank, ground water, and even pipes in the ceiling. Never once did the management of Hampton tell us we did not have a problem or a leak as stated in the reports. We were also never asked to sign anything when maintenance came to check on the problem, they showed up an hour or two later did absolutely nothing, called us liars despite seeing the evidence and left. I have pictures attached of the leak, the mold, and the stain from the closet and the kitchen. I do not accept them telling me that there was no problem. I do not care about paying April rent but I do want a formal apology and acknowledgment of the problem. I have voicemail's, and pictures proving that the management proving that what they have reported is not the truth, nor is it what we have been told. I also do not appreciate the business implying that we are lying or only seeking money. I have stated to the business that we only want acknowledgement of the problem and an apology for the way they have treated us as residents and past residents. I also want an apology for the lies they told us and the lies they documented. We were told completely different things than what is seen on their reports and we were never allowed, even after asking, to see the reports which is another reason I do not accept this resolution. Blaming us and pretending we were lying is not a resolution. I strongly urge and encourage them to find a better resolution or a civil suit will be filed. Please see the attached pictures of both the problems from the kitchen and closet. Please also not that rust does not come from a "completely dry" light fixture and the water is shown pouring from the light and not the ceiling which is what we reported not the ceiling, that was not documented by management correctly. Also management has seen the pictures of the kitchen leak multiple times, they can not say we are lying about the water coming from the light and they only saw water on the floor. This resolution is unacceptable. Please do not let them continue to lie to us and about us!
[redacted]
The resident is mistaken about the month the late fee occurred. The monthly rent is $598. Rent is due on the 1st and late after the 3rd as stated in his lease. On May 5, 2015 the resident paid $580 which is $18 short of full rent. He was assessed a $53 late fee. He...
came in on May 8, 2015 and paid $18 leaving a balance due of $53. On May 30, 2015 he paid $595 for June's rent which is $3 short of full rental payment. Therefore his past due balance is $56.00.
We sent out a memo to all residents on April 15, 2015 referencing the drop box. Do not use the mail slot at the management office for dropping off your rent payment. Your rent should be brought to the office during business hours so you can get a receipt for payment. If their schedule does not allow them to come into the office between the 1st and 3rd of the month, we also offer online rental payments.
Sincerely,
[redacted]
Property Manager
Unfortunately we have had issues with the sewer backing up at the F building. We've augered the main line on several occasions and have even pulled her toilet trying to clear the sewer line. However the backups continued to happen and it was determined that roots had grown into the...
pipes. We hired a contractor to remove the trees that were causing the problem and preventing us from digging up the pipe. The pipe was dug up and a broken section repaired today, 9/4/15. They put a clean-out where it was broke and installed an overflow mechanism that is supposed to prevent it from backing up into the apartments. We don't expect any future issues with this apartment or building. As for the phone call where the resident was asked to call back in a couple of minutes because it would be an after-hours call, we have changed our policy regarding how we handle those calls and going forward, if someone reaches the office before it closes the staff will contact maintenance and have them respond. The maintenance man arrived at the property within minutes of receiving the call and went directly to the building to see what the problem was. Then he went to the shop to retrieve the auger before letting the resident know he was there. When he finished the work, he knocked on the door and asked her to flush the toilets to be sure he had cleared the clog.
To Whom it may concern
Chastain Properties has cancelled Ms. [redacted] 30 day Notice to Vacate. I have spoken with Ms. [redacted] and she has agreed to take care of the concern that Chastain Properties had with her guest. As long as there are no more incidents Chastain...
Properties will be glad to have Ms. [redacted] as a resident at [redacted] apartments.
Sincerely,
[redacted]
Property Manager