Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
Regards,
[redacted]We will not reiterate our complaint about CPM and [redacted] as our time is too precious but we will respond with facts, only.On June 15, 2015 we called CPM to let them know that we had received the letter written to [redacted] homeowners and told them of our extenuating circumstances and told them that if we didn't have the monies to pay the dues what makes you think we can afford the fees? Their response was you couldn't have called us sooner and of course we responded with a resounding no as my father has been and continues to recover from a major stroke. They told us that the board would be meeting the night of June 15, 2015 and they would present our case at that time. We then asked how would we be notified of the boards decision and they told us they would call us the next day. Well, the next time we heard from them was on July 14, 2015 when we received in the mail the lien that was placed against our property.That is not how you "work" with people who have extenuating circumstances, which is what you said in your response to our complaint.We only hope that one day when you find yourselves in similar situations, that you will be met with closed doors like you have done to us.We have one of the prettiest homes in our neighborhood, inside and out, and your energies need to be better spent on getting after the people who are not adhering to the CCR's. No where in our copy of the original CCR's does it say that liens or foreclosure will be attached to a homeowners property if adherence is not forthcoming. If it is, you have not properly notified us of any amendments.We may have been late in paying our dues but we have never, ever been delinquent. Our dues have always been paid within the same year that they are due. On August 3, 2015 we sent two checks to CPM by restricted, certified mail to cover the fees and the HOA dues so on August 6, 2015 we were completely paid in full. They deposited those checks on August 6, 2015 and they were paid the same day. On August 14, 2015 we called CPM at 9:18 a.m. to tell them since we are paid in full the lien needed to be released from our property asap. We were angry that day because we were told that the lien release had been signed on August 6, 2015 which was a lie at which point we were told that it was the post office delaying the envelope. The release wasn't signed until August 11, 2015, mailed on August 18, 2015 (we have the original envelope it was sent in,) and released on August 21, 2015. We received the copy of the release from the Registrar's office on August 23, 2015. CPM didn't send us our copy until August 28, 2015 which is what the envelope is date-stamped. There would not have been any issue with the checks being deposited with "all the writing on them," as our attorney had called the credit union ahead of time to ensure that they would be paid. We will be, in the near future, hiring an outside auditor to audit the books of [redacted] HOA and Chastaine Property Management to ensure honesty and to make sure of no misappropriation of monies. Apology?...Seriously?...apologies are only given in situations where they are warranted. This is not one of those situations, therefore an apology IS NOT nor will it be forthcoming, ever. We have done nothing wrong and make no apologies for the way in which we have handled ourselves and this situation. Most sincerely,[redacted] and [redacted]
As you are aware, the Board of Directors for the HOA sets the policies and enforces the Covenants and Restrictions that are deeded upon each lot. Invoicing and collection of dues are handled in the same manner year after year. When the call was received in June, that there was a hardship, no other communication was received regarding a payment or payment plan. The creation of a lien upon a lot for non-payment of mandatory dues shall commence (three) 3 days after the due date which would have been on April 4th. The lien was not filed until July. Statements are mailed on a monthly basis to all members with an outstanding balance. It is the Board of Directors obligation to collect outstanding dues and work with any member that has come forth seeking payment arrangements, of which was not the case in the instance. An audit of the HOA documents is welcome to eliminate any doubt of how the community funds are handled. The Board of Directors reviews the financial records, including bank statements, on a monthly basis and are discussed thoroughly at their meetings. A member may also make an appointment to come to our office to review HOA documents. If a member is having a financial hardship, it is recommended to communicate in writing at the beginning of the year to set up a 12 month payment plan for the Board to review. Our office is dedicated in working with others to bring the accounts up to date and meet the needs of the Association expenses.[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
Regards,
[redacted]We will not reiterate our complaint about CPM and [redacted] as our time is too precious but we will respond with facts, only.On June 15, 2015 we called CPM to let them know that we had received the letter written to [redacted] homeowners and told them of our extenuating circumstances and told them that if we didn't have the monies to pay the dues what makes you think we can afford the fees? Their response was you couldn't have called us sooner and of course we responded with a resounding no as my father has been and continues to recover from a major stroke. They told us that the board would be meeting the night of June 15, 2015 and they would present our case at that time. We then asked how would we be notified of the boards decision and they told us they would call us the next day. Well, the next time we heard from them was on July 14, 2015 when we received in the mail the lien that was placed against our property.That is not how you "work" with people who have extenuating circumstances, which is what you said in your response to our complaint.We only hope that one day when you find yourselves in similar situations, that you will be met with closed doors like you have done to us.We have one of the prettiest homes in our neighborhood, inside and out, and your energies need to be better spent on getting after the people who are not adhering to the CCR's. No where in our copy of the original CCR's does it say that liens or foreclosure will be attached to a homeowners property if adherence is not forthcoming. If it is, you have not properly notified us of any amendments.We may have been late in paying our dues but we have never, ever been delinquent. Our dues have always been paid within the same year that they are due. On August 3, 2015 we sent two checks to CPM by restricted, certified mail to cover the fees and the HOA dues so on August 6, 2015 we were completely paid in full. They deposited those checks on August 6, 2015 and they were paid the same day. On August 14, 2015 we called CPM at 9:18 a.m. to tell them since we are paid in full the lien needed to be released from our property asap. We were angry that day because we were told that the lien release had been signed on August 6, 2015 which was a lie at which point we were told that it was the post office delaying the envelope. The release wasn't signed until August 11, 2015, mailed on August 18, 2015 (we have the original envelope it was sent in,) and released on August 21, 2015. We received the copy of the release from the Registrar's office on August 23, 2015. CPM didn't send us our copy until August 28, 2015 which is what the envelope is date-stamped. There would not have been any issue with the checks being deposited with "all the writing on them," as our attorney had called the credit union ahead of time to ensure that they would be paid. We will be, in the near future, hiring an outside auditor to audit the books of [redacted] HOA and Chastaine Property Management to ensure honesty and to make sure of no misappropriation of monies. Apology?...Seriously?...apologies are only given in situations where they are warranted. This is not one of those situations, therefore an apology IS NOT nor will it be forthcoming, ever. We have done nothing wrong and make no apologies for the way in which we have handled ourselves and this situation. Most sincerely,[redacted] and [redacted]
As you are aware, the Board of Directors for the HOA sets the policies and enforces the Covenants and Restrictions that are deeded upon each lot. Invoicing and collection of dues are handled in the same manner year after year. When the call was received in June, that there was a hardship, no other communication was received regarding a payment or payment plan. The creation of a lien upon a lot for non-payment of mandatory dues shall commence (three) 3 days after the due date which would have been on April 4th. The lien was not filed until July. Statements are mailed on a monthly basis to all members with an outstanding balance. It is the Board of Directors obligation to collect outstanding dues and work with any member that has come forth seeking payment arrangements, of which was not the case in the instance. An audit of the HOA documents is welcome to eliminate any doubt of how the community funds are handled. The Board of Directors reviews the financial records, including bank statements, on a monthly basis and are discussed thoroughly at their meetings. A member may also make an appointment to come to our office to review HOA documents. If a member is having a financial hardship, it is recommended to communicate in writing at the beginning of the year to set up a 12 month payment plan for the Board to review. Our office is dedicated in working with others to bring the accounts up to date and meet the needs of the Association expenses.[redacted]