Chateau D

We received the order on 8-5-
The order was shipped out 8-8-
8-15-the order was out for delivery and the recipient was not there to sign for it
8-16-the company name was incorrect, this was solved by UPS we were not contacted
8-17-the package was out for delivery again and no
one was there to sign for it
8-17-we received an email from recipient“Hello I have emailed twice regarding this order I would like to return to sender and get a full refund Please let me know when I will get refunded Thank you “
8-17-17, outgoing email:
Good afternoon, I have looked into your order and it is looking like the only issue that there has been is that someone has not been there for deliveryCan you further let me know what is going onSo I can help you properly
8-17-incoming email:
I have had issues with ups and at this point would lie to return to sender and get a refund
8-18-the recipient contacted UPS and returned to sender without asking if this is what she should do
8-18-outgoing email:
Our policy is that we do not give refunds on shipping issuesI can possibly help you with changing shipping address or you can reach out to UPS and schedule a time for delivery or pick up at their hub, but I cannot give you a refund on the wine because of shipping issuesPlease let me know if I can help further
8-18-incoming email:
I also do not want the wine any longer so please issue a refund Thank you
8-18-outgoing email:
I cannot issue a refund for the wineI can offer to re ship the wine to you at what shipping cost will beLet me know what you would like me to do
8-18-incoming email:
Ok so what is your return policy I would like it in writing because I have sent this back return to sender and would like a refund so how do I go about returning this ?I do not want the wine I don't need it any longer and don't wish to have it Thank you
8-19-Outgoing email:
Shipping
We can ship to the following states:
California, Colorado, District of Columbia, *Florida, Georgia, Hawaii, Idaho, Illinois, Iowa, Kansas, Maryland, Michigan, Minnesota, Missouri, Nebraska, Nevada, *New Hampshire, New Mexico, New York, North Carolina, North Dakota, Ohio, Oregon, Tennessee, Texas, Virginia, Washington, *West Virginia, Wisconsin, Wyoming
* these states have dry counties
The following sates have monthly shipping limits:
District of Columbia, Idaho, Missouri, Nebraska, Nevada, New Hampshire, New Mexico, North Carolina, North Dakota, Oregon, South Carolina, Texas, Virginia, West Virginia
Please contact us for any questions regarding these limitations
Returns & Cancellations
We will replace or provide a refund to you for any bottle of wine that is damaged or defective (as reasonably determined by us) or that was incorrectly sent to youWe ask the customer return the damaged or defective bottle of wine for refund or replacementPlease note that we are unable to accept return of wine that was damaged due to adverse weather conditions during shipment, or wine that is ordered in errorOnce the wine is received we will refund your credit card account for the cost of the wine, including shipping and handling chargesPlease contact the tasting room at (707-433-and/or [email protected]) to arrange for the return instructions
Orders can only be cancelled prior to shipmentIf an order is cancelled prior to shipment, we will refund your credit card account for the amount charged for the order. We cannot accept any cancellations once your order has shipped, including wine that is ordered in error
• Privacy Policy
• Terms Of Use
• Shipping, Returns & Cancellations
https://www.chateaud.com/Legal/Returns---Cancellations
here is the policy and link to our website
8-20-incoming email
Ok so the order has been returned to you via ups I have to confirmation number should you require itAt this point I'm assuming you will issue a refund as you will have the wine back please let me know Thank you
8-20-outgoing email:
Good morning, I cannot issue a refund unless the wine is damaged or defective (as reasonably determined by us) or that was incorrectly sent to youAnd this is not the caseSo I cannot issue a refund
8-20-incoming email:
So you have the product back and you're keeping the money that seems like poor business and even worse customer serviceYou can issue a refund you're choosing not to so I would like to know what your resolve around this would be Thank you
8-20-outgoing email:
I am sorryThe ONLY thing I can do is ship the wine back to you at shipping costBecause it has left us it is your propertySo reshipping is the ONLY option
8-20-incoming email:
It's not my property I've never even seen it and that's not how online purchasing shipping goes it's not the customers property until they have signed for it not when it leaves your facility and since it has been sent back to you without being received it is and always has been your property by law so I would either like a refund or to have it shipped back at no cost 8-21-outgoing email:
Good Morning, I cannot issue you a refundI can reship at the cost of shippingPlease let me know what you would like me to do
Returns & Cancellations
We will replace or provide a refund to you for any bottle of wine that is damaged or defective (as reasonably determined by us) or that was incorrectly sent to youWe ask the customer return the damaged or defective bottle of wine for refund or replacementPlease note that we are unable to accept return of wine that was damaged due to adverse weather conditions during shipment, or wine that is ordered in errorOnce the wine is received we will refund your credit card account for the cost of the wine, including shipping and handling chargesPlease contact the tasting room at (707-433-and/or [email protected]) to arrange for the return instructions
Orders can only be cancelled prior to shipmentIf an order is cancelled prior to shipment, we will refund your credit card account for the amount charged for the order. We cannot accept any cancellations once your order has shipped, including wine that is ordered in error
Thank you have a great day
Summary:
Because the recipient had the wine sent to a location where there was not anyone to sign for the package she wants us to return a product that we can no longer can sell or use in any way because it is a perishable itemIf she had been there to sign for the wine at any of the attempts for delivery she would have her wine, instead of allowing the 3rd attempt to happen she returned to senderShe also stated that she called timesI verified with all staff that answers phone that no one received a phone call or a voice mail from someone with her nameWe feel that she simply changed her mind for the purchase and does not want to have to pay for the productEven after she agreed to the return policy when placing the order
We will be refunding her the cost of the wine

We received the order on 8-5-
The order was shipped out 8-8-
8-15-the order was out for delivery and the recipient was not there to sign for it
8-16-the company name was incorrect, this was solved by UPS we were not contacted
8-17-the package was out for delivery again and no
one was there to sign for it
8-17-we received an email from recipient“Hello I have emailed twice regarding this order I would like to return to sender and get a full refund Please let me know when I will get refunded Thank you “
8-17-17, outgoing email:
Good afternoon, I have looked into your order and it is looking like the only issue that there has been is that someone has not been there for deliveryCan you further let me know what is going onSo I can help you properly
8-17-incoming email:
I have had issues with ups and at this point would lie to return to sender and get a refund
8-18-the recipient contacted UPS and returned to sender without asking if this is what she should do
8-18-outgoing email:
Our policy is that we do not give refunds on shipping issuesI can possibly help you with changing shipping address or you can reach out to UPS and schedule a time for delivery or pick up at their hub, but I cannot give you a refund on the wine because of shipping issuesPlease let me know if I can help further
8-18-incoming email:
I also do not want the wine any longer so please issue a refund Thank you
8-18-outgoing email:
I cannot issue a refund for the wineI can offer to re ship the wine to you at what shipping cost will beLet me know what you would like me to do
8-18-incoming email:
Ok so what is your return policy I would like it in writing because I have sent this back return to sender and would like a refund so how do I go about returning this ?I do not want the wine I don't need it any longer and don't wish to have it Thank you
8-19-Outgoing email:
Shipping
We can ship to the following states:
California, Colorado, District of Columbia, *Florida, Georgia, Hawaii, Idaho, Illinois, Iowa, Kansas, Maryland, Michigan, Minnesota, Missouri, Nebraska, Nevada, *New Hampshire, New Mexico, New York, North Carolina, North Dakota, Ohio, Oregon, Tennessee, Texas, Virginia, Washington, *West Virginia, Wisconsin, Wyoming
* these states have dry counties
The following sates have monthly shipping limits:
District of Columbia, Idaho, Missouri, Nebraska, Nevada, New Hampshire, New Mexico, North Carolina, North Dakota, Oregon, South Carolina, Texas, Virginia, West Virginia
Please contact us for any questions regarding these limitations
Returns & Cancellations
We will replace or provide a refund to you for any bottle of wine that is damaged or defective (as reasonably determined by us) or that was incorrectly sent to youWe ask the customer return the damaged or defective bottle of wine for refund or replacementPlease note that we are unable to accept return of wine that was damaged due to adverse weather conditions during shipment, or wine that is ordered in errorOnce the wine is received we will refund your credit card account for the cost of the wine, including shipping and handling chargesPlease contact the tasting room at (707-433-and/or [email protected]) to arrange for the return instructions
Orders can only be cancelled prior to shipmentIf an order is cancelled prior to shipment, we will refund your credit card account for the amount charged for the order. We cannot accept any cancellations once your order has shipped, including wine that is ordered in error
• Privacy Policy
• Terms Of Use
• Shipping, Returns & Cancellations
https://www.chateaud.com/Legal/Returns---Cancellations
here is the policy and link to our website
8-20-incoming email
Ok so the order has been returned to you via ups I have to confirmation number should you require itAt this point I'm assuming you will issue a refund as you will have the wine back please let me know Thank you
8-20-outgoing email:
Good morning, I cannot issue a refund unless the wine is damaged or defective (as reasonably determined by us) or that was incorrectly sent to youAnd this is not the caseSo I cannot issue a refund
8-20-incoming email:
So you have the product back and you're keeping the money that seems like poor business and even worse customer serviceYou can issue a refund you're choosing not to so I would like to know what your resolve around this would be Thank you
8-20-outgoing email:
I am sorryThe ONLY thing I can do is ship the wine back to you at shipping costBecause it has left us it is your propertySo reshipping is the ONLY option
8-20-incoming email:
It's not my property I've never even seen it and that's not how online purchasing shipping goes it's not the customers property until they have signed for it not when it leaves your facility and since it has been sent back to you without being received it is and always has been your property by law so I would either like a refund or to have it shipped back at no cost 8-21-outgoing email:
Good Morning, I cannot issue you a refundI can reship at the cost of shippingPlease let me know what you would like me to do
Returns & Cancellations
We will replace or provide a refund to you for any bottle of wine that is damaged or defective (as reasonably determined by us) or that was incorrectly sent to youWe ask the customer return the damaged or defective bottle of wine for refund or replacementPlease note that we are unable to accept return of wine that was damaged due to adverse weather conditions during shipment, or wine that is ordered in errorOnce the wine is received we will refund your credit card account for the cost of the wine, including shipping and handling chargesPlease contact the tasting room at (707-433-and/or [email protected]) to arrange for the return instructions
Orders can only be cancelled prior to shipmentIf an order is cancelled prior to shipment, we will refund your credit card account for the amount charged for the order. We cannot accept any cancellations once your order has shipped, including wine that is ordered in error
Thank you have a great day
Summary:
Because the recipient had the wine sent to a location where there was not anyone to sign for the package she wants us to return a product that we can no longer can sell or use in any way because it is a perishable itemIf she had been there to sign for the wine at any of the attempts for delivery she would have her wine, instead of allowing the 3rd attempt to happen she returned to senderShe also stated that she called timesI verified with all staff that answers phone that no one received a phone call or a voice mail from someone with her nameWe feel that she simply changed her mind for the purchase and does not want to have to pay for the productEven after she agreed to the return policy when placing the order
We will be refunding her the cost of the wine.