Chateau Du Mont

On March 17, 2016, I performed a walk through inspection at [redacted] of the Chateau du Mont Town Home Complex, the former residence of the [redacted] 's The [redacted] 's did not return the keys, surrender the unit, until March 18, At the time of the inspection the unit was full of miscellaneous household items One vinyl min-blind was damaged I noted that the charges to their security deposit would be dependent on the removal of their possessions and any extra charges from our outside contractors (i.ecarpet cleaners, painters) The [redacted] were informed that he charge for the mini-blinds was $ I informed the [redacted] that as per MO statutes (RSMo), we have days to refund all or a portion of their damage deposit During the day period all subcontracted work would be finished and invoiced to determine charges, if any, to their account Carpet cleaning invoices arrived Friday, April 8, Upon seeing that there were no charges to the unit regarding the carpet cleaning, I calculated their refund to equal $752, initial deposit $minus the damaged blind $48) Our company issued check $Wednesday April 13, I will send the check via registered mail tomorrow, Thursday, April 14, The check will arrive within the day period The [redacted] 's called the office multiple times and spoke with Laura She informed them both of our compliance with the law and the reasons for our delay in dispensation.I have attached our itemized charges spreadsheet, which we give to the tenants upon receipt of their notice to vacate Photos of the walk through sheet signed by the [redacted] 's are also attached I have also attached a copy of the Missouri statute governing security deposit dispensation

Initial Business Response / [redacted] (1000, 5, 2016/02/04) */ On December 5, our office received notice of move-out from tenants, [redacted] and [redacted] then residing at XXXXX [redacted] of our Chateau du Mont Town Home location in BridgetonThe noticed included their acknowledgement that they would be responsible for all of January 2016's rent in the amount of $We responded to the letter reiterating the policies regarding move-out notice and January's rent being due and payable on the first of the monthWe advised the tenant schedule a walk-out at this timeWith this letter we also gave the tenant a standardized itemization form of possible deductions from their security depositThis notice was delivered the 18th of DecemberWe had no communication from the tenants until January 4th, Upon opening the office at am 01/04/16, an envelope was in the night deposit box containing the keys to our unit XXXXX and a forwarding address for the unitAt this time, I walked the unit and photographed the damagesThe upstairs bathroom was ripped and unrepairableThere was also a damaged door photographed at that timeOur technicians were able to repair the doorAs we do not charge for minimum repairs, there was no indication of this on the security deposit dispensation letterWe then sent the deposit letter explaining the charges and the rent due after subtracting the initial security deposit within the days allowed by Missouri statuteMonday, February 1, there was a message from [redacted] I received the Revdex.com complaint prior to returning the callDue to the fact that the tenant had involved a third party, the Revdex.com, I did not return the callInstead, I mailed a letter to have documentation of the communicationIn the letter, I apologized for the typo of "Vinay" and explained that it should have been vinylAlso, I indicated that the location of the damage should have been upstairs and not "downstairs"Including in the mailing were the photographs of damages, copies of all communications regarding move-out between our representatives and the tenants, and a copy of the lease with the passages to move-out notice, security deposit return and charges to said depositI would like to send a hard copy of the communications to the Revdex.com for inclusion in the resolution of this case

On March 17, 2016, I performed a walk through inspection at [redacted] of the Chateau du Mont Town Home Complex, the former residence of the [redacted]'s.  The [redacted]'s did not return the keys, surrender the unit, until March 18, 2016.  At the time of the inspection the unit was full...

of miscellaneous household items.  One vinyl min-blind was damaged.  I noted that the charges to their security deposit would be dependent on the removal of their possessions and any extra charges from our outside contractors (i.e. carpet cleaners, painters).  The [redacted] were informed that he charge for the mini-blinds was $48.  I informed the [redacted] that as per MO statutes (535.300 RSMo), we have 30 days to refund all or a portion of their damage deposit.  During the 30 day period all subcontracted work would be finished and invoiced to determine charges, if any, to their account.  Carpet cleaning invoices arrived Friday, April 8, 2016.  Upon seeing that there were no charges to the unit regarding the carpet cleaning, I calculated their refund to equal $752, initial deposit $800 minus the damaged blind $48).  Our company issued check $8949 Wednesday April 13, 2016.  I will send the check via registered mail tomorrow, Thursday, April 14, 2016.  The check will arrive within the 30 day period.  The [redacted]'s called the office multiple times and spoke with Laura.  She informed them both of our compliance with the law and the reasons for our delay in dispensation.I have attached our itemized charges spreadsheet, which we give to the tenants upon receipt of their notice to vacate.  Photos of the walk through sheet signed by the [redacted]'s are also attached.  I have also attached a copy of the Missouri statute governing security deposit dispensation.

Initial Business Response /* (1000, 11, 2015/10/22) */
On May 15, 2015 [redacted] & [redacted] took possession of our unit at XXXXX [redacted] Bridgeton, MO XXXXX. On June 29, 2015 a call was received from the tenant reporting water in the basement. Work order number XXXXXX was issued to the...

maintenance staff. Maintenance responded that same day and reported "did not see any water in basement removed some mulch from front". On June 30, 2015 the tenant at XXXXX reported water "coming in through the wall" of the basement. Work order number XXXXXX was issued to maintenance. Maintenance responded that afternoon and reported that once again no water was to be found in the basement.
On July 8, 2015 tenant at XXXXX reported that the shower was dripping. Work order number XXXXXX was issued to maintenance. Maintenance responded that same day and replaced a broken shower diverter cartridge. The shower diverter cartridge breaks when either defective, or when excessive pressure is used to turn the shower valve past the off position.

On August 7, 2015 I was in the office and took the call from the tenant at XXXXX [redacted] The tenant reported that the basement was still leaking. I issued work order number XXXXXX to the maintenance supervisor. He noted that he did not see any evidence of water at the time, but the mansard roof was in need of repair or replacement. I began negotiations with regards to the capital improvement of replacing a mansard roof.
On August 20, 2015 the tenant at XXXXX reported that the a/c was not cooling. Work order number XXXXXX was issued and maintenance responded that same afternoon to charge the a/c with Freon. The tenant called August 25, 2015 asking why no one had responded to the a/c call from the 20th and reporting that the shower was leaking again. I reported that we did respond and charge the a/c noting that we left our maintenance tag on the door. She also complained that the basement was still flooding on a regular basis. She informed me that she could not use the basement due to more than 6 inches of standing water and her items were being damaged and wanted to know how I was going to reimburse her for these damages. I reported that I would send the maintenance supervisor to her unit as her description did not match my maintenance log.
The maintenance supervisor inspected the unit and photo-documented the basement of the unit. There was no standing water. There was no evidence of damage to any of the property in the basement. (See enclosed photos). The air conditioning unit was turned off at the thermostat. When placed in the on position, it functioned as expected. Once again, the shower diverter cartridge was broken. As I stated previously, this was most likely caused by the tenant applying excessive pressure to the handle and turning it past the "off" position. The diverter was replaced.
I spoke with the tenant and informed her of our observations. I informed her that we had purchased a DIY foundation repair system to use if that was the issue in her unit, however, I believed that there may be an issue with regards to water being directed away from the building and that the roof replacement would address that. I also informed her that we require tenants carry renter's insurance to compensate for damage to their belongings in unforeseeable circumstances. Additionally, I informed her that we had signed a contract for the mansard roof to be replaced which would provide for better watershed away from the building. The tenant was not satisfied with any of my answers. I agreed to bring in a contractor to inspect the foundation. I called in an engineer from Midwest Basement Technologies. He visited that same day, August 25, 2015.
The engineer stated after inspection that he observed no standing water, nor any evidence of recent standing water. He noted that there was a location on the Southwest foundation sill plate that had a humidity reading of 5%. He explained that this indicated water seepage at some point, but no torrential flooding or even recent moisture accumulation. There was no evidence of water on the floor of the basement. He stated that there was nothing warranting his professional services. He advised we remove some mulch from around the southern foundation's sill.
The following email string occurred over the next few days:
XXXXX [redacted] (2)
[redacted] Good afternoon. I see the inspector made it out yesterday. Please provide details; cause/solution/timeframe. Also, the shower is leaking again and we haven't heard back regarding the A/C servicing. Th
To
[redacted]@att.net
Aug 26 at 2:18 PM
Good afternoon. I see the inspector made it out yesterday. Please provide details; cause/solution/timeframe.
Also, the shower is leaking again and we haven't heard back regarding the
A/C servicing.
Thanks.
Sent on a Sprint Samsung Galaxy S(r) III
Reply Reply to All Forward More
chateaudumont [redacted], The inspector reported no standing water currently(8/25/15) and a less than 5 % relative humidity reading in all of the floors in the basement indicating that there has not been any standing w
To
[redacted]
Aug 26 at 5:30 PM
[redacted],
The inspector reported no standing water currently(8/25/15) and a less than 5 % relative humidity reading in all of the floors in the basement indicating that there has not been any standing water recently. That includes the finished and unfinished portions of the basement. He noted a location in the unfinished basement where water had previously been along the sill plate (along the ceiling in the basement). This location had a reading of 5% humidity indicating that there had been water seepage at some point. He advised that we once again remove some landscaping material, that has built up during recent rains, from the front of the building to accommodate the high ground water table levels. He also reported that the new roofing system will help with proper water shed away from the building. He reported that there was no need for his contracted services. He also noted that the leak system we purchased should not be used as the fracture in the basement is only hairline and not through to the exterior, nor is it a source of water.
We will heed his professional opinion and remove the landscaping material in the next few business days.
I will issue a work order with regards to the shower. I see that we replaced a broken diverter cartridge in july. This occurs when the user over tightens the spigot handle.
The a/c was serviced today and, as always, a note was left indicating that maintenance was in your unit and the work was completed.
With regards to the requests, via the Revdex.com, for renumeration of damages and relocation, I respectfully decline. We request, in writing, that all tenants maintain renters insurance to cover any damages to your property during tenancy, as incidents do occur on occasion. I will, however, consent to release you from the remainder of your lease without penalties if you are not happy with your current living conditions. If you chose to exercise this option, please notify us in writing of your intentions. Our policy stands that regardless of your move out date, rent is due in full on the first of the month. Security deposits are refunded within the limits of Missouri statutes.
Also, it has been brought to my attention that some of my employees were being harassed by tenants in your building with regards to their start time. I am not inferring that you were involved, however, all residents in the building will be notified that interference with representatives of Northwest Investments and or its employees and contractors is grounds for eviction. Please note that all grounds and contract labor may start as early as 6 am Monday through Friday.
Sincerely,
[redacted]
Property Manager
Northwest Investments, Inc
Sent via the Samsung Galaxy S(r) 5 ACTIVETM, an AT&T 4G LTE smartphone
Original message From: [redacted] Date: 08/26/2015 2:18 PM (GMT-06:00) To: [redacted]@att.net Subject: XXXXX [redacted]
Good afternoon. I see the inspector made it out yesterday. Please provide details; cause/solution/timeframe.
Also, the shower is leaking again and we haven't heard back regarding the
A/C servicing.
Thanks.
Sent on a Sprint Samsung Galaxy S(r) III
Good afternoon. I see the inspector made it out yesterday. Please provide details; cause/solution/timeframe.
Also, the shower is leaking again and we haven't heard back regarding the A/C servicing.Thanks.
Sent on a Sprint Samsung Galaxy S(r) III
The next time I heard from the tenant at XXXXX [redacted] was the following email:
[redacted]
Aug 31 at 3:20 PM
[redacted] and [redacted] do request to follow through with a penalty free, mutual rescission of the lease at XXXXX [redacted] Dr. effective 10/31/16 per previous conversations with [redacted] This shall include and and all addendum.
We will continue to pay the agreed upon rental amount on time and will continue to honor the lease and all components.
Per lease request a forwarding address is being provided for the return of the security deposit per Missouri State law: [redacted] University City,MO XXXXX.

Please advise if anything further is needed.
I sent the following letter:
Chateau du Mont Townhomes
XXXXX [redacted] Dr.
Bridgeton, MO XXXXX
XXXX-XXX-XXXX Phone
September 3, 2015
[redacted] & [redacted]
XXXXX [redacted]
Bridgeton, MO XXXXX
Dear Mr. & Ms. [redacted],
Regrettably, I received your move out notice. I will accept this notice for October 31, 2015.
We have appreciated you as tenants and hope that if the need arises in the future, you will consider us again! Feel free to use us as a business reference in the future.
Walk through inspections must be scheduled with the office. They must occur during normal business hours prior to November 1. I have your forwarding address for remuneration of the security deposit as [redacted] University City, MO XXXXX. The deposit will be analyzed after the walk through inspection and our contractor's inspections and any balance will be returned to you within 30 days of your departure. Enclosed is a list of common causes for charges to security deposits.
If you have any questions, please call the office. [redacted] will be able to help with any additional information you may need.
Sincerely,
Northwest Investments, Inc.
Per
[redacted]
Property Manager
Enc.
This letter was posted on the tenant's door September 3, 2015 along with a list of common security deposit deductions.
As far as I am concerned the matter is closed. The tenant should relinquish possession of the unit at XXXXX [redacted] Drive on or before midnight October 31, 2015.
I am on maternity leave and have a few more weeks left. Please communicate via email or cell phone XXX-XXX-XXXX through November 23, 2015.
[redacted] L. [redacted]
Northwest Investments, Inc.

Initial Business Response /* (1000, 5, 2016/02/04) */
On December 5, 2015 our office received notice of move-out from tenants, [redacted] and [redacted] then residing at XXXXX [redacted] of our Chateau du Mont Town Home location in Bridgeton. The noticed included their acknowledgement...

that they would be responsible for all of January 2016's rent in the amount of $900. We responded to the letter reiterating the policies regarding move-out notice and January's rent being due and payable on the first of the month. We advised the tenant schedule a walk-out at this time. With this letter we also gave the tenant a standardized itemization form of possible deductions from their security deposit. This notice was delivered the 18th of December. We had no communication from the tenants until January 4th, 2016. Upon opening the office at 10 am 01/04/16, an envelope was in the night deposit box containing the keys to our unit XXXXX and a forwarding address for the unit. At this time, I walked the unit and photographed the damages. The upstairs bathroom was ripped and unrepairable. There was also a damaged door photographed at that time. Our technicians were able to repair the door. As we do not charge for minimum repairs, there was no indication of this on the security deposit dispensation letter. We then sent the deposit letter explaining the charges and the rent due after subtracting the initial security deposit within the 30 days allowed by Missouri statute. Monday, February 1, 2016 there was a message from [redacted]. I received the Revdex.com complaint prior to returning the call. Due to the fact that the tenant had involved a third party, the Revdex.com, I did not return the call. Instead, I mailed a letter to have documentation of the communication. In the letter, I apologized for the typo of "Vinay" and explained that it should have been vinyl. Also, I indicated that the location of the damage should have been upstairs and not "downstairs". Including in the mailing were the photographs of damages, copies of all communications regarding move-out between our representatives and the tenants, and a copy of the lease with the passages to move-out notice, security deposit return and charges to said deposit. I would like to send a hard copy of the communications to the Revdex.com for inclusion in the resolution of this case.