Chatham Furniture & More

Hello We understand your concern with financing. We have signage posted all throughout the store that the finance company will gibe you three months with zero interest and that the amount due is only the minimum with the finance company. We also provide you with the extra
step of proving the name of the finance company, their phone number, and your personal reference number with the finance company. All of our sales associates tell customers that they have months same as cash (no interest). The finance company also states that on the copy of the contract. They also have three different prices listed on the contract. The first price is the same as cash price. The second number is the price with three months interest added on; which gives you a total of six months to pay; and the third price is the price for the overall year. By the way it seems, you kept making the minimum amount due and thought you would finish with zero interest making payments for the full year

Initial Business Response /* (1000, 5, 2014/05/09) */
Contact Name and Title: ***
Contact Phone: ***
Contact Email: ***
Hello, My name is*** I am the manager for Chatham Furniture & More, *** have purchase the furniture back in
February 13th of First of all *** financed the Queen Bed - Dresser - Mirror only, the bedroom set was for $and delivery charge of $that make it equal to $evenWhich is no tax on the Bedroom set that she financed and no type of fees that we charged herAnd she purchase a x Rug for a $plus one set of pillows of $only, and also she added the installation (Setup) of $For the difference that she is not financing we have to charge tax on them, which is $+ $24= $x 9.25% tax = $13.32, $+ $= And there is no tax on services, for example the setup fee we do not charge tax on itHowever, Bedroom set $+ $+ $= 917.32, we only charged her $900, which is we made a discount of $I am also attaching a file of the sales invoice and the finance company invoice plus the Receipt of GoodsChatham Furniture & More willing to do anything to solve the problem, please review all attach document, and they all signed by her, she shouldn't of sign if she think that we over charge her, all customer must read the agreement and our store policy before signing any papers*** purchase the furniture three months ago, how come after three she comes to us and complaining that we over charge herMy contact number ** ***Thank you
Consumer Response /* (3000, 12, 2014/06/12) */
sorry im just now responding I thought I was gonna recieve an e-mail but I just happened to see the case was closed
the manager of the store is not telling it like it ismy bed set was only not thats not true I purchased a rug (120.00) pillows (20.00) an delivery&set up (45.00)paid half cash ($45.00) an debit of ($ 155.00)
Business Response /* (4000, 14, 2014/06/17) */
For all financing, customers must pay one time finance fee, and it's a policy for all stores, and we have poster say that we charge a fee for all financing applications, plus it says what is the percentage fee that we do charge all customersAll our policy is right in front of the customers by our officeAnd customer can come visit our store and read our policiesAlso I am going to attach some pictures of our policy for the store
My solution, if the customer not happen for paying the one time financing application, customer can come to the store and cancel the finance application, and she have to pay cash up front for all the merchandise that she have receivedPlease call me at *** for any questions
Consumer Response /* (4200, 16, 2014/06/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
they are not telling the truth the poster did not indicate a finance charge to get u finance an the company they financed me with no longer deal with chatham furniture because of dishonesty not just with me why come they just now mentioning finance charge first they say taxes now they say finance charge are continuing to change things I said at the beginning about finance charge an they denyed it

To whom this may concern In regards to the above named customer, she made the purchase in 02/2017. When delivered, the customer is expected to check the merchandise and verify that it is in good condition, and must sign the invoice at the bottom. Of course, the customer signed and
informed us that everything is working and is to her satisfactory. A few months go by and we receive a phone call with the customer stating that the reclining sectional does not close. 99.99% of the time, the issue is with the reclining mechanism; either someone was jumping on the couch or use and abuse. After sending a technician to the customers home, he declared that the mother board of the power reclining is completely burnt out. The motherboard is located inside of the cup holder where the buttons are located. We called the manufacture to get more information and the sales person at the manufacture informed us that it is because the cup holder has gotten wet; and completely destroyed the motherboard. Electricity and moisture do not mix is what they informed us. To replace the motherboard for that reclining sectional, the company told us we need the full assembly of the electronics and also the cup holder itself. Unfortunately because the parts would be a special order, there is a wait time. Number one, the manufacture has a line of people waiting for parts so we were placed on a wait list. Number two, the parts have to be manufactured and everything comes from China so we would have to wait until its our turn to get the necessary parts, and we would also have to wait until the manufacture makes the parts and ships them directly to us. We fax over the purchase order to the manufacture for us to get the parts. Our direct contact with the manufacture placed the order for us. When we received the parts from the company, we scheduled our service department to come out and replace the cup holder with the electronics; the manufacture processed the wrong parts order and the cup holder did not fit. After we called the manufacture, they informed us that there are two sub models of the sectional that the customer has. We eliminated the direct contact to the manufacture and we called the service department themselves. We are now waiting for them to process the order and for them to manufacture the parts and to have them ship the parts to us from China. We have talked to the customer numerous times about the issue and we did inform her the same thing as the manufacture told us. They did refuse to cover the sectional under warranty due to the fact that the issue with the cup holder is use and abuse. The motherboard would not burn out unless it is being abused such as constantly reclining and overheating the motherboard or having the motherboard get moisture in it. We are constantly talking with the manufacture to get the parts ordered. Unfortunately because the manufacture is not covering the use and abuse, we are paying for the parts to resolve the issue for the customer and we are not charging her. Unfortunately we have to follow the time line of the manufacture; this is something we do not control, we only have to go by what the manufactures schedule is