Chatham Motor Sales, Inc.

To whom it may concern,This letter is in response to the complaint
submitted by MrJohn *** to the Revdex.comOn April 30,
John *** purchased a Toyota Tundra here
at Chatham Parkway ToyotaSince
that day, the purchased vehicle has only been into our service department on
separate occasions with Mr*** being concerned with an issue he was having
with the vehicle
The first time the truck was brought in for service
was July 8, He stated that the truck was “catching while going into gear”
The overdrive button seemed to be sticking so we replaced the part needed and
it was listed as operating as by the technician when Mr*** picked up
his truck on July 30, 2014.
The second time the truck was brought to our
dealership was August 27, Mr*** stated that the vehicle was “slamming
down into gear”At this time our technician reset the PCM and ECM which
typically corrects the shift qualityThe computer will learn how the customer
drives and will adapt the shifting to accommodateOnce complete, Mr***
picked up his truck on September 9,
The last visit regarding this issue, other than now,
was September 23, The customer stated again that his truck was “shifting
down hard into the gear”After several methods of testing by our lead
technician at the time, we ended up replacing the driveshaftTypically a bad
driveshaft can cause noise on acceleration and deceleration from excessive
playMr*** picked up his truck on November 12,
Each time Mr*** brought the vehicle in due to
issues we not only paid for the service he was having on the vehicle, but we
would put him in a rental vehicle, at no charge to him, or offer a vehicle off
the lot for him to driveAt times, it would be difficult to get Mr*** to
come back and pick up his vehicle even after completionHe would state he was
out of town on work and wouldn’t be back for sometimes up to a monthIn
addition, he would bring the vehicles back with sometimes a few additional
thousand miles on the vehicle
In the latest situation, mentioned in the claim
above, Mr*** brought his truck up here on Friday June 26, stating he
was having the same issues with itWe were in the middle of an end of the
month sales eventOne of the event staff members struck up a conversation with
Mr***, before he got to service, and told him we would try to trade him out
of this vehicle that he was still unhappy with over a year laterWe submitted
the deal to the bank and let Mr*** take the new Toyota Tundra on a
demo agreement while we tried to get the deal approved with the bankAt that
time, Mr*** never checked his other truck into the service department to
have it looked atAfter submitting his application to the banks, the following
week we were told by the lender that they would not be able to finance Mr
*** due to his current credit and past credit history
Mr*** came to return the demo Toyota Tundra
that Thursday (July 2nd, 2015)He then spoke with our Finance Manager
who explained the situation to himMr*** then stated he would need to put
his vehicle into service at the time for the same issues he was claiming the
week priorAt this time, he demanded we give him a vehicle to drive for the
July 4th weekend while we look at his truckHe stated he had to
have a truck and could not take anything elseOur Service Manager spoke to Mr
*** and explained to him that we wouldn’t be able to provide him with a truck
to drive as we only had a couple of Tundra trucks on the lot and none in our
rental fleet at the timeHis truck was never deemed “unsafe to drive” by
anyone as he didn’t even check his truck into the service department due to not
being able to get a loaner vehicle
Since these visits, Mr*** has only had his
vehicle in our service department additional timesTwo times for regular
scheduled maintenance, a 100k and 115k service, and now where it is currently
in our service department todayWhen Mr*** purchased the vehicle it only
had 89,miles and now the vehicle currently has 112,miles a little over
a year laterWe currently have a case open with Toyota in an effort to figure
out why Mr*** is continually having these same issues with his truckThe
case is still current and we do not yet know the outcome
I hope this shed further light on the situation in
an effort to assist with Mr***’s complaintWe have continued to try and
help fix this issue he states he is having and should hopefully know something
from Toyota shortly
Please feel free to reach out to me with any
additional questions or concerns
Regards,
Rick
***
General
Manager
Chatham
Parkway Toyota
Main:
###-###-####

To whom it may concern,
"line-height:115%Times New Roman","serif"">After further research and review of the claim by
**[redacted] we have done the following
Our [redacted] / [redacted] pulled
the original deal that was done here at our dealership and confirmed that **
[redacted] was primary on the original deal with her [redacted] placed
as secondaryIn addition, he contacted her finance institution, [redacted], to
confirm that the vehicle she currently owns is showing under the correct name
and social security number of **[redacted]
After further conversation with the representatives
at [redacted], they advised us that we could not discuss personal credit
matters via this letter and that all additional questions or concerns from **
[redacted] regarding her credit information should be directed to [redacted] directly
Please feel free to reach me with any additional
questions or concerns
Thanks,
[redacted]
Main:
([redacted]

To
whom it may concern,
This
letter is serving as a response to the Revdex.com complaint by Mr.
[redacted]. I reached out to Mr. [redacted] in an effort to settle any type of
issues or concerns that he had in regards to this complaint. At that time we
discussed his main goal...

which was to trade out of his current Sienna van lease
and lease a newer Sienna van. The dealership got the exact Sienna he wanted and
worked out all the numbers in order to satisfy the customer. Mr. [redacted] came
in with his family on March 9, 2015 and took delivery of his new 2015 Sienna
van, traded in his current van involved in the complaint, and completed all
paperwork. I again spoke with Mr. [redacted] at that time and made sure that he
was satisfied with the deal we put together for him, and pleased with this
purchase experience at our store.
The
Finance Manager who did his original paperwork is no longer with the dealership
due to events unrelated to the complaint at hand. In addition, I pulled the
Warranty contracts from his deal that was completed in 2013. Unfortunately, the
paperwork is illegible and we were unable to tell if there were any types of
signature discrepancies. However, my main concern was for the customer to be
satisfied with the outcome of this situation, which has occurred. At this time
all parties involved are content and all issues are resolved.
Please
reach out to me with any additional questions or concerns.
 
[redacted]
General Manager
Chatham Parkway Toyota
Phone: ###-###-####