To whom it may concern, This letter is serving as a response to the Revdex.com complaint by Mr [redacted] I reached out to Mr [redacted] in an effort to settle any type of issues or concerns that he had in regards to this complaintAt that time we discussed his main goal which was to trade out of his current Sienna van lease and lease a newer Sienna vanThe dealership got the exact Sienna he wanted and worked out all the numbers in order to satisfy the customerMr [redacted] came in with his family on March 9, and took delivery of his new Sienna van, traded in his current van involved in the complaint, and completed all paperworkI again spoke with Mr [redacted] at that time and made sure that he was satisfied with the deal we put together for him, and pleased with this purchase experience at our store The Finance Manager who did his original paperwork is no longer with the dealership due to events unrelated to the complaint at handIn addition, I pulled the Warranty contracts from his deal that was completed in Unfortunately, the paperwork is illegible and we were unable to tell if there were any types of signature discrepanciesHowever, my main concern was for the customer to be satisfied with the outcome of this situation, which has occurredAt this time all parties involved are content and all issues are resolved Please reach out to me with any additional questions or concerns [redacted] General Manager Chatham Parkway Toyota Phone: ###-###-####
To whom it may concern, After further research and review of the claim by **. [redacted] we have done the following. Our [redacted] / [redacted] pulled the original deal that was done here at our dealership and confirmed that **. [redacted] was primary on the original deal with her [redacted] placed as secondary. In addition, he contacted her finance institution, [redacted] ***, to confirm that the vehicle she currently owns is showing under the correct name and social security number of **. [redacted] . After further conversation with the representatives at [redacted] ***, they advised us that we could not discuss personal credit matters via this letter and that all additional questions or concerns from **. [redacted] regarding her credit information should be directed to [redacted] directly. Please feel free to reach me with any additional questions or concerns. Thanks, [redacted] Main: ( [redacted]
To whom it may concern, This letter is serving as a response to the Revdex.com complaint by Mr [redacted] I reached out to Mr [redacted] in an effort to settle any type of issues or concerns that he had in regards to this complaintAt that time we discussed his main goal which was to trade out of his current Sienna van lease and lease a newer Sienna vanThe dealership got the exact Sienna he wanted and worked out all the numbers in order to satisfy the customerMr [redacted] came in with his family on March 9, and took delivery of his new Sienna van, traded in his current van involved in the complaint, and completed all paperworkI again spoke with Mr [redacted] at that time and made sure that he was satisfied with the deal we put together for him, and pleased with this purchase experience at our store The Finance Manager who did his original paperwork is no longer with the dealership due to events unrelated to the complaint at handIn addition, I pulled the Warranty contracts from his deal that was completed in Unfortunately, the paperwork is illegible and we were unable to tell if there were any types of signature discrepanciesHowever, my main concern was for the customer to be satisfied with the outcome of this situation, which has occurredAt this time all parties involved are content and all issues are resolved Please reach out to me with any additional questions or concerns [redacted] General Manager Chatham Parkway Toyota Phone: ###-###-####
To whom it may concern, After further research and review of the claim by **. [redacted] we have done the following. Our [redacted] / [redacted] pulled the original deal that was done here at our dealership and confirmed that **. [redacted] was primary on the original deal with her [redacted] placed as secondary. In addition, he contacted her finance institution, [redacted] ***, to confirm that the vehicle she currently owns is showing under the correct name and social security number of **. [redacted] . After further conversation with the representatives at [redacted] ***, they advised us that we could not discuss personal credit matters via this letter and that all additional questions or concerns from **. [redacted] regarding her credit information should be directed to [redacted] directly. Please feel free to reach me with any additional questions or concerns. Thanks, [redacted] Main: ( [redacted]