Chatham University

We are in receipt o f your letter dated September I, 2015 regarding complaint ID[redacted]. The “Customer’' noted in your communication expressed concerns over anursing exam preparatory course and its advertising. The “Customer’’ has alreadydisputed the charge with “Customer’s’' credit card company...

who upheld the charge andviewed the dispute as fraudulent based on the documentation provided by the University.The course was and is advertised appropriately as being an asynchronous online course asyou may observe on our website fhttn://www.Chatham.edu/ccps/nursenreo.cfmlCancellation and refund policies are clearly outlined as well.If you require additional information you may follow up with me directly at [redacted]
[redacted]Very truly yours,Jennifer L[redacted]Assistant Vice President for Finance and Administration, Chatham University

Review: I signed up through this school for a nursing prep course, which I thought was going to be an instructor-led course with video access and student involvement through a web cam, etc. You don't find out until after the course starts that is just a book study program. Had I known it was going to be a "buy the book" and study the pages and read about time management tips, etc, I wouldn't have paid for this course, as it is something that I can do on my own.Desired Settlement: Refund and to inform potential students that this not a video-led course.

Business

Response:

We are in receipt o f your letter dated September I, 2015 regarding complaint ID[redacted]. The “Customer’' noted in your communication expressed concerns over anursing exam preparatory course and its advertising. The “Customer’’ has alreadydisputed the charge with “Customer’s’' credit card company who upheld the charge andviewed the dispute as fraudulent based on the documentation provided by the University.The course was and is advertised appropriately as being an asynchronous online course asyou may observe on our website fhttn://www.Chatham.edu/ccps/nursenreo.cfmlCancellation and refund policies are clearly outlined as well.If you require additional information you may follow up with me directly at [redacted]

[redacted]Very truly yours,Jennifer L[redacted]Assistant Vice President for Finance and Administration, Chatham University