Chatham Woods Senior Apartments

To Whom It May Concern:I am writing to you in response to the complaint filed by [redacted] ***.There are two sides to every story and I am enclosing herewith all documents showing over $21,given by the ***'s used correctly, honestly and professionallyLicenseI had stated to the ***'s that I used to have a Class A license but had applied for a new Class C license due to health reasonsMy business license is up to dateI advised the ***'s that my Class C license was pending due to judgments against me from the University of Virginia Hospital System from a severe automobile accident in At the present time, the judgments are being settled due to the sale of a piece of property owned by myself and other family members.The ***'s advised me that this was no problemI told them that only if permits are needed we could get them in the homeowner's name** [redacted] said it would only hold up the process of work and not needed.2.The countertop was not discussed other than he got [redacted] to do it for he is a good friendI asked about the price and ** [redacted] said $4,I then asked ***'s what they could do it for and their comeback was $2,700, which is a $1,difference.** [redacted] said he wanted [redacted] to do itIncluded is a copy of an invoice made out to the ***'s, not me, for the countertop [redacted] and I never had a discussion about this matter.As you can see the invoice of [redacted] for the countertop installation was not made out to meMy discussion with ** [redacted] was that ***'s can do the same countertop for $1,** [redacted] insisted on using his friend for the job [redacted] and I never had any conversation at all concerning this matterThe only thing I heard was *** [redacted] saying it was the wrong colorsAnd I said that was not my faultMicrowave cabinetThe microwave cabinet is still in my possession if the ***'s want it backIt was never returnedThe dishwasher cabinet is always custom built on the job site and that is what I was doingOverviewThe job did take longer than expected due to distance of travel, health problems of myself and an auto accident we were inBut the ***'s always said do not worry and that they were not in a hurry and understoodHowever, on the morning of 04/06/16, 2016, ** [redacted] met with me and asked me to upload any materials I had for the job and part waysI did offer to stay and finish the job by myself but ** [redacted] insisted that I could not do so due to timeA week later I received a text from the ***'s of what a disappointment I had beenThe complaints on the entire job were not made until after I was asked to leave the job and at no time was I ever shown any of the said problemsI have no control as to what was done after I was released from the jobI have tried to contact ** [redacted] several times but have never got a response from him.I am including all documents and records I have to support my side of this storyI thank you for listening and reviewing my file and await your response.Sincerely,Ricky *P***Petit's Home Improvement

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: The response provided by MrPettit is falseWe never had any discussion of a business licenseWe assumed based on the contract and his business card that he held a class A license, was bonded and insuredThere was no discussion of judgment against him with UVA until he had to miss a Monday months into the jobHe told us we didn’t need any permits because we were removing any load barring walls, and only moving some electrical aroundWe didn’t learn that we needed permits until his employee responsible for the electrical went “missing” and we brought in an electrician that told us we absolutely needed an electrical permit and was had been done thus far would not pass inspectionI have attached a quote provided to us from an outside contractor that describes the problems left to us by MrPettit in greater detail We were given the name of the countertop guy from a family member and requested a quote from him (MrWes Cooper)He called on a Saturday with a quote of $and said he could install the following WednesdayI called Rick and he said it was $more than [redacted] but because of the turnaround time to go ahead and do itIt was then that we called Wes and made arrangements for him to come and measureRick called me the following Monday and said Lowes had called him and said they were running a special and good do it for $I had already told Wes days earlier to go ahead and order the materials, per RickAt no point was there a discussion about it being the incorrect colorI have attached copies of our communication via text that proves that Rick agreed to pay Wes for the countertops I don’t want the microwave cabinetI want the money spent on the microwave cabinetRegarding the dishwasher, I came home and discovered a base cabinet had been installed where the dishwasher was supposed to be placedWhen asked about it, Rick said that we had never discussed a dishwasherAfter discussing that the dishwasher needed to go there, Rick said “well now you have an extra cabinet”The dishwasher cabinet constructed onsite was constructed from the materials that were to be used around the refrigerator, resulting in missing a left cabinet for the refrigerator Regarding Rick’s health and wellbeing, we were very understanding of his health issues, his mother’s health issues, his uncle’s health issues, his crew’s health issues, his auto accident and his multiple vehicle issuesOur concerns multiplied when the project took weeks longer than originally discussed and his hours of work on the days he did show up became shorterAt no point did Rick or his crew work longer than hours a dayMost days they arrived between 10:and 11am and left by 3:30pm Rick agreed to take on the job knowing how far he would have to travelGas and auto repairs are his responsibilityThough we have requested proof of Rick’s financials multiple times, we still have not received a copyWe shared with Rick our disappointment with the floor installation, damage to the bottom of the base cabinets, and that his plumber had installed a broken shut-off valve that had been repaired with siliconIt was then that we told Rick that we did not want him to continueI explained that we still wanted to see the financials and he said that he could bring them on WednesdayWednesday, I received a text from Rick (attached) saying that he needed more time and that he could come on FridayThursday, evening at 5:33pm, I asked Rick if we should be expecting him the following dayHe replied saying he mailed the check to the countertop guy and the address he sent it toHe then went on to explain that his uncle was in the hospital and provided his name and room number4/8/I sent a text asking if we could schedule a time the following week to meetI also asked him to verify that he mailed the payment to the countertop guy on 4/1/4/9/he replied that he was still at the hospital with his uncle and the check went out on Monday (4/4/16)I asked again if he would meet us Monday 4/11/at 2pmHe said that he would be in touch once he knew what was going to happen with his uncleThat was the last contact we hadI sent Rick a text on 4/12/16, 4/25/16, 4/26/16, 4/28/16, 5/2/16, 5/4/and 5/5/We have not heard back from him at all It looks like portions of the contract are crossed outOur version does not have these financial sections crossed out Regards, [redacted] ***

To Whom It May Concern:I am writing to you in response to the complaint filed by [redacted].There are two sides to every story and I am enclosing herewith all documents showing over $21,000 given by the [redacted]'s used correctly, honestly and professionally.1. LicenseI had stated to the...

[redacted]'s that I used to have a Class A license but had applied for a new Class C license due to health reasons. My business license is up to date. I advised the [redacted]'s that my Class C license was pending due to judgments against me from the University of Virginia Hospital System from a severe automobile accident in 2009. At the present time, the judgments are being settled due to the sale of a piece of property owned by myself and other family members.The [redacted]'s advised me that this was no problem. I told them that only if permits are needed we could get them in the homeowner's name. **. [redacted] said it would only hold up the process of work and not needed.2.The countertop was not discussed other than he got [redacted] to do it for he is a good friend. I asked about the price and **. [redacted] said $4,550. I then asked [redacted]'s what they could do it for and their comeback was $2,700, which is a $1,850 difference.**. [redacted] said he wanted [redacted] to do it. Included is a copy of an invoice made out to the [redacted]'s, not me, for the countertop. [redacted] and I never had a discussion about this matter.As you can see the invoice of [redacted] for the countertop installation was not made out to me. My discussion with **. [redacted] was that [redacted]'s can do the same countertop for $1,850. **. [redacted] insisted on using his friend for the job. [redacted] and I never had any conversation at all concerning this matter. The only thing I heard was [redacted]. [redacted] saying it was the wrong colors. And I said that was not my fault.3. Microwave cabinetThe microwave cabinet is still in my possession if the [redacted]'s want it back. It was never returned. The dishwasher cabinet is always custom built on the job site and that is what I was doing.4. OverviewThe job did take longer than expected due to distance of travel, health problems of myself and an auto accident we were in. But the [redacted]'s always said do not worry and that they were not in a hurry and understood. However, on the morning of 04/06/16, 2016, **. [redacted] met with me and asked me to upload any materials I had for the job and part ways. I did offer to stay and finish the job by myself but **. [redacted] insisted that I could not do so due to time. A week later I received a text from the [redacted]'s of what a disappointment I had been. The complaints on the entire job were not made until after I was asked to leave the job and at no time was I ever shown any of the said problems. I have no control as to what was done after I was released from the job. I have tried to contact **. [redacted] several times but have never got a response from him.I am including all documents and records I have to support my side of this story. I thank you for listening and reviewing my file and await your response.Sincerely,Ricky *. P[redacted]Petit's Home Improvement

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
1. The response provided by Mr. Pettit is false. We never had any discussion of a business license. We assumed based on the contract and his business card that he held a class A license, was bonded and insured. There was no discussion of judgment against him with UVA until he had to miss a Monday 2 months into the job. He told us we didn’t need any permits because we were removing any load barring walls, and only moving some electrical around. We didn’t learn that we needed permits until his employee responsible for the electrical went “missing” and we brought in an electrician that told us we absolutely needed an electrical permit and was had been done thus far would not pass inspection. I have attached a quote provided to us from an outside contractor that describes the problems left to us by Mr. Pettit in greater detail.
2. We were given the name of the countertop guy from a family member and requested a quote from him (Mr. Wes Cooper). He called on a Saturday with a quote of $4500 and said he could install the following Wednesday. I called Rick and he said it was $800 more than [redacted] but because of the turnaround time to go ahead and do it. It was then that we called Wes and made arrangements for him to come and measure. Rick called me the following Monday and said Lowes had called him and said they were running a special and good do it for $1800. I had already told Wes 2 days earlier to go ahead and order the materials, per Rick. At no point was there a discussion about it being the incorrect color. I have attached copies of our communication via text that proves that Rick agreed to pay Wes for the countertops.
3. I don’t want the microwave cabinet. I want the money spent on the microwave cabinet. Regarding the dishwasher, I came home and discovered a base cabinet had been installed where the dishwasher was supposed to be placed. When asked about it, Rick said that we had never discussed a dishwasher. After discussing that the dishwasher needed to go there, Rick said “well now you have an extra cabinet”. The dishwasher cabinet constructed onsite was constructed from the materials that were to be used around the refrigerator, resulting in missing a left cabinet for the refrigerator.
4. Regarding Rick’s health and wellbeing, we were very understanding of his health issues, his mother’s health issues, his uncle’s health issues, his crew’s health issues, his auto accident and his multiple vehicle issues. Our concerns multiplied when the project took 5 weeks longer than originally discussed and his hours of work on the days he did show up became shorter. At no point did Rick or his crew work longer than 6 hours a day. Most days they arrived between 10:30 and 11am and left by 3:30pm.
Rick agreed to take on the job knowing how far he would have to travel. Gas and auto repairs are his responsibility. Though we have requested proof of Rick’s financials multiple times, we still have not received a copy. We shared with Rick our disappointment with the floor installation, damage to the bottom of the base cabinets, and that his plumber had installed a broken shut-off valve that had been repaired with silicon. It was then that we told Rick that we did not want him to continue. I explained that we still wanted to see the financials and he said that he could bring them on Wednesday. Wednesday, I received a text from Rick (attached) saying that he needed more time and that he could come on Friday. Thursday, evening at 5:33pm, I asked Rick if we should be expecting him the following day. He replied saying he mailed the check to the countertop guy and the address he sent it to. He then went on to explain that his uncle was in the hospital and provided his name and room number. 4/8/16 I sent a text asking if we could schedule a time the following week to meet. I also asked him to verify that he mailed the payment to the countertop guy on 4/1/16. 4/9/16 he replied that he was still at the hospital with his uncle and the check went out on Monday (4/4/16). I asked again if he would meet us Monday 4/11/16 at 2pm. He said that he would be in touch once he knew what was going to happen with his uncle. That was the last contact we had. I sent Rick a text on 4/12/16, 4/25/16, 4/26/16, 4/28/16, 5/2/16, 5/4/16 and 5/5/16. We have not heard back from him at all.
5. It looks like portions of the contract are crossed out. Our version does not have these financial sections crossed out.
Regards,
[redacted]