Chatlee Boat & Marine

We were sold a new boat that is a lemon We have had nothing but warranty repairs to the engine, the last malfunction resulted in a fire that could have easily caused injuries and sank our boat had we not had a fire extinguisher on board They have basically said it needs a new engine and the compartment and seats need repair but it's not on them, it's on [redacted] boats and [redacted] engine and that it will be covered under the engine warranty This is months later They have not contacted us - we have called them several times We are still making payments on a boat we do not have back and they can't give us answers DO NOT BUY YOUR BOAT FROM THEM as they do not stand behind the boats that they sell If you buy a boat go to Ohio where the Federal lemon boat law will cover you if you get a bad boat Because we bought the boat over a year ago we can't file a complaint here but we will tell everyone who will listen about our experience

I have purchased boats from Charlee over the years While I have had some issues with both purchases, they have always addressed and fixed all of my problems to percent satisfaction ! I am years old and have bought a bunch of stuff in my lifetime and wish I had as good experience with all the other dealers as I did at Charlee!

I purchased a 1996*** from ChatleeI had a cracked block about years ago and Chatlee gouged me on the price to replace the motor but I agreedI called recently to to set up service and ask them to look at an issue I am having with idling and apparently they have instituted a new policy that they will not work on boat older than yearsKeep in mind that I have a year old motor in this boat that they put in and the issue I am having with it is motor relatedThey will not look at it and keep referring me back to their policyI would not recommend this company to anyoneIf you won't service what you sell, then you shouldn't get my business in the first place

I have taken my boat for repair to chat lee for the past ten years. On a number of occasions I have had to take my boat back for the same problem because it was not properly repaired the first time.Most recent I took my boat back the third time for the same issue. They ended up working on an unrelated problem that they created and charged me an outrageous price .It still did not resolve the problem. They offered to refund my money and asked that I would not air my experance with anyone.

We were sold a new boat that is a lemon. We have had nothing but warranty repairs to the engine, the last malfunction resulted in a fire that could have easily caused injuries and sank our boat had we not had a fire extinguisher on board.
They have basically said it needs a new engine and the compartment and seats need repair but it's not on them, it's on [redacted] boats and [redacted] engine and that it will be covered under the engine warranty. This is 2 months later. They have not contacted us - we have called them several times. We are still making payments on a boat we do not have back and they can't give us answers. DO NOT BUY YOUR BOAT FROM THEM as they do not stand behind the boats that they sell. If you buy a boat go to Ohio where the Federal lemon boat law will cover you if you get a bad boat. Because we bought the boat over a year ago we can't file a complaint here but we will tell everyone who will listen about our experience.

I have purchased 2 boats from Charlee over the years . While I have had some issues with both purchases, they have always addressed and fixed all of my problems to 100 percent satisfaction ! I am 61 years old and have bought a bunch of stuff in my lifetime and wish I had as good experience with all the other dealers as I did at Charlee!

Warranty issue with seats. Fading of seats and non responsive with warranty issue at hand. Was told it can take up to a year.Purchased new [redacted] boat on 5/2010 from Dealer, with a 5 year warranty. In June of 2014 we noticed that the Boat seats started turning pink, right where the seats make contact with the cover. Only the front seats are affected by this. Also around the same time we started to notice unraveling of the seams. I send pictures to [redacted], service manager at Chatlees with details and to make them aware of the issue. He was at that time going to get in touch with someone in warranty to get me an answer to what needs to be done. I reached out to [redacted] several times and he never did hear anything back from the manufacture, letting me know at one point that Chatlee dropped [redacted] due to service and other issues. Aug 15th I was told that warranty has undergone major changes and the person he has had contact with is no longer there, he stated that he made contact with the replacement warranty person and is waiting to hear back from her. He also explained that he thinks they are trying to avoid him because he has asked about this a bunch of times.I then explained to him my intentions of bringing the boat in for service in the fall and wanting to get this warranty issue getting taking care off.Oct 27th I emailed [redacted] again to see if he heard anything and reminded him of my 5 yr warranty and that I need to go to my Dealer to get this done. We talked on the phone and I was told that they would just send the seats in for repairs and deal with the warranty issue on their end.Great......I take the boat in for the tune up thinking the seats would be taken care of. On Dec 5th I get a call from [redacted] letting me know that the boat is ready for the pick up. I asked about the seats and he tells me that has to go through warranty and can take some times up to a year. On Dec 29, 2014 I emailed [redacted] again to get an update and to get copies of the emails send to warranty folks about the seats. To this date I have not heard anything back. Im getting tired of the run around. My patience has run out. Let me know if you need pictures.Desired SettlementReplace the seats and Fix it, warranty says to bring it to you. The boat is still in your lot.Business Response Contact Name and Title: [redacted] service mgrContact Phone: [redacted]Contact Email: [redacted]This customer has a reasonable complaint that we have tried to resolve the best we could. The warranty of the upholstery is from the boat manufacturing company ( [redacted] ) out of Indiana and from what we are told the actual furniture on the boat is supplied by an outside vendor to the boat manufacturer. When these problems came up we became involved to try and help the customer to resolve the problems even though we are no longer a dealer for this boat line ( we quit being a dealer for this company several years ago primarily due to their poor customer service) We were told by the warranty manager for forest river on DEC 22 2014 that they had decided to replace all of the furniture on MR.[redacted] boat. My question back to the factory was how long was this going to take to get the replacement furniture and they could not give me a date, they said that it could take a while. I then called the customer and told him that they had finally told us that they would replace the furniture that it could take a while to get the furniture and that based on similar situations like this that we have incurred before that it could take as much as 1 year to get the replacement furniture. I also told him that the other repairs was done to his boat and that my recommendation was for him to pickup the boat and carry it back home and that we would contact him when the replacement furniture came in. The customer did not want to have to bring the boat back and forth to have the furniture replaced at a later date. I understand his frustration with this but in the end we as a dealer have no control over the manufacturer and feel that we have done everything in our power to help remedy this unfortunate situation. Consumer Response While I appreciate the work by Chatlee and the staff to get this seat issues resolved, I did not hear back from anyone since my communication with [redacted] on the Dec 5th, when he told me the tune up for the boat was ready and that warranty is dealing with the seat issue, and then me emailing [redacted] on Dec 29th to get a status update on the seats with no response. Either way I appreciate the fact that you were able to get the warranty approved after trying for 6 months...., I would like all this information in writting regardless if its from Chatlee or [redacted]r because I'm sure that in a year from now nobody will remember what Im talking about or what was going on and I will be stuck with a boat,out of warranty and jacked up seats. It sure would have been nice to know about the customer service issues when Chatlee sold me the boat a couple years ago. Once I receive the confirmation/information regarding the warranty replacement for the seats, where and when the work will be done, you have my email adress, I will be glad to come by and pay my $1200 tab for the tune up and oil change and I will be on my way. Thank you very muchFinal Business Response We have contacted the factory [redacted] and they have e-mailed me a statement confirming that they are waiting on the upholstery from their vendor and that they assure us that the furniture will be replaced.There is no way to do an attachment to this response if someone will furnish me with an e-mail address to either the BETTER BUISNESS BUREAU or to our customer I will be happy to forward you a copy of the email for your records

I purchased a new Monterey boat, I have had it out on the water 6 time, and have had to bring it in each time for inginiton switch problems. To no fixThe new boats inition switch keeps failing from falling out of the dash to the inginion alarm not turning off when the boat is in use. I have had it on the water 6 times, 9 hours, and have had to return for service 5 times, at my cost to no fixes. They can't seem to figure it out. I want the boat replace with a new boat, sick of every time I take it out it turns into a service call. Desired SettlementSince this business can't seem to diagnose or fix the problem, I want a full refund!!! The product has caused nothing but frustration and cost to me!Business Response CALLED THE CUSTOMER TODAY 06/16/14 AND LEFT A MESSAGE THAT WE WANTED TO TALK TO CUSTOMER ABOUT HIS PROBLEMS. ACCORDING TO OUR RECORDS THE BOAT HAS ONLY BEEN BACK AT OUR SHOP ON 2 DOCUMENTED TIMES I DO THINK THAT HE BROUGHT THE BOAT IN 1 TIME AND WE MAY HAVE WORKED ON IT WHILE HE WAITED WITHOUT WRITING A WORKORDER. THE LAST TIME THE BOAT WAS IN WAS ON 06/03/14 AND CUSTOMER WAS COMPLAINING OF AN ALARM SOUNDING SO WE PUT THE BOAT INTO THE WATER AND RAN THE BOAT WITH THE CUSTOMER FOR 45 MINUTES AND NEVER HAD AN ALARMHE HAS NOT CALLED BACK AND LET US KNOW THAT HE WAS STILL HAVING PROBLEMS. WE HAD NO IDEA THAT HE WAS STILL HAVING ISSUES TILL WE RECEIVED THIS COMPLAINT. THE CUSTOMER HAS SINCE CALLED IN AND WE SPOKE WITH HIM AND HAVE MADE ARRANGEMENTS TO GO UP AND PICKUP HIS BOAT AND SEE IF WE CAN DUPLICATE THE PROBLEM AGAIN.

multiple defects, asked x5 to speak to ownerpopping gelcoat,two areas of hull holes,rusting iron pull in front of boat 4.5 inch serrated cut on inside of boat edging is coming apart, asked to speak with owner x 5 won't let me do it,this is normal process for boat, can repair can't fix problem,engine cavitates, wnt go, guide to trailer bent, trailer hook won't attache to ball license plate holder b rokenwill fix under warranty,not, refund, no trade of hull, no trade on new boat,9 months after purchase do n ot have my boat ca't telle when it will be fixed, won't let me talk to ownersDesired SettlementTRade for different hull,keep engine and trailer, refund,trade in on another brand of boat service manager and[redacted] wouild not let me talk to owner or another representativeBusiness Response Our service manager has been in contact with the customer. We are fixing all issues related to his boat in accordance with all warranty procedures. We have completed all repairs and contacted the customer and scheduled with the customer to pick his boat up. All issues with the customers boat were minor and caused no safety issues.

We were sold a new boat that is a lemon. We have had nothing but warranty repairs to the engine, the last malfunction resulted in a fire that could have easily caused injuries and sank our boat had we not had a fire extinguisher on board.
They have basically said it needs a new engine and the compartment and seats need repair but it's not on them, it's on [redacted] boats and [redacted] engine and that it will be covered under the engine warranty. This is 2 months later. They have not contacted us - we have called them several times. We are still making payments on a boat we do not have back and they can't give us answers. DO NOT BUY YOUR BOAT FROM THEM as they do not stand behind the boats that they sell. If you buy a boat go to Ohio where the Federal lemon boat law will cover you if you get a bad boat. Because we bought the boat over a year ago we can't file a complaint here but we will tell everyone who will listen about our experience.","neg-2

Bad repair work on an insurance claim.I took my boat in for repair on June 25, 2016 after it had received storm damage two days prior. I tree had fallen on the back of the boat damaging the engine, back platform, lower engine, tranducer and jump seat. I was not able to fix the damage because it required fiberglass repair and repainting. I took it to Chatlee because I didn't know how extensive the damage was. I could only tell them what I saw and that I was bringing it here so that it could be inspected. About a week later I called to find out what was damaged on the boat. The service manager told me that he was told the engine cover and jump seat were damaged. He didn't mention the damaged fly wheel cover, seat hinge or paint scratches on the motor. I asked if the boat had been inspected and he said he was just going by what he was told. I didn't feel comfortable with that response so I notified the general manager. He guaranteed me that the boat would be completely fixed and I would be happy with the repair. I picked up the boat on July 15, 2016. When I picked it up, the seat cover was missing and the damaged jump seat would not close because of a bent hinge. The service manager came out and replaced the hinge while we waited in the rain. When I got home, I noticed paint overspray on the entire back area of the boat, engine and each hinge and on the back platform. I noticed where several places that needed touch up on the engine had been missed from where the tree limbs damaged it. The left side jump seat that had the fiberglass repair does not close properly now. I have contacted the general manager several times by phone, leaving voice messages for him to return my call. He has not returned my calls. My latest call was placed during the week of 8-15-2016. All I want is for my boat to be repaired and the overspray removed.Desired SettlementFix my boat completely and clean up behind the work that has been done. Business Response Contact Name and Title: [redacted] SERVICE MGR.Contact Phone: XXX-XXX-XXXXContact Email: [redacted]@CHATLEEBOATS.COMI have made attempt to contact this customer by phone and have left message. On the message I told him that the first contact that I have had that he was still having an issue or not happy with the repair was when I received the notice from the Revdex.com. I told him on the message that we will be glad to address his issues and do the very best that we can to resolve his concerns.The customer is correct that when he came to pickup the boat he told me that he was missing the seat cover,I went to our parts dept and got him a brand new seat cover still in the box and gave it to him.The customer says that all he wants is his boat repaired and over spray removed and we have no problem in doing that if he will get the boat back to us. Consumer Response I will contact the business again today. Hopefully now, they will work with me and return my phone calls. Please keep the status of this claim open for now.

I purchased a 1996[redacted] from Chatlee. I had a cracked block about 3 years ago and Chatlee gouged me on the price to replace the motor but I agreed. I called recently to to set up service and ask them to look at an issue I am having with idling and apparently they have instituted a new policy that they will not work on boat older than 15 years. Keep in mind that I have a 3 year old motor in this boat that they put in and the issue I am having with it is motor related. They will not look at it and keep referring me back to their policy. I would not recommend this company to anyone. If you won't service what you sell, then you shouldn't get my business in the first place.","neg-1