Chatman And Son

After the home was purchased by the buyer we completed all inspection repairs as agreed upon by the buyerRepairs were completed on 5/24/16.The customer called back and stated that bedrooms were not cool enough compared to the thermostat settingWe went to the property and opened up a damper to allow more air flow into the room in question As you can see by her complaint she called us back one month later to complain that the temperature in bedrooms were not cooling enough.I asked the customer what the thermostat was set to and she stated the thermostat was set to degreesI advised her to lower the setting to a more temperature of degrees and to call me back in days and advise me if more changes were neededAs you can see again she called us back one month later to complain.She called me back last Thursday August 11th and demanded that I come out on Monday, August I advised her that I could not come out on that Monday due to the schedule all ready full from previous customersI did advise her that I could come out another day the same week which would be August 16-18thShe became rude and cussed at me at which I hung up the phone on herLater that evening she started responding to me via text messages stating that she wanted a full refund of her monies from the repairsI stated that there were to be no refunds because the repairs were completed properlyShe then stated that since the ducting repairs first made to the home then caused the rest of the rooms to become too coldI advised her that she just stated that the repairs were correct since she now has enough air flow but it just needs to be balancedI also told her that since we do not live in her property that she should of told us that other rooms were too cold to better help us adjust the home properlyI asked her again what the thermostat was set to and she stated degrees.I notified [redacted] at Keller Williams Realty of the issues with the customer since she was his client and since I have done work with [redacted] and his family for years nowHe called the customer on Monday, August 15th and explained the nature of the repairs that we did and advised her that all that was needed was probably just an air balanceThis is the same day as the letter from the Revdex.com is datedThe customer agreed to letting us come out this morning which is Friday, August 19th to adjust the airflowWhen we came out this morning to make air flow adjustments I went to the thermostat to check the temperature settingIt was set to hold at degrees,she all ways states to us that the thermostat is set to 77, checked the rooms temperatures and the rooms were at degrees which is what the thermostat is set toWe dampered down air flow to other rooms in the same area to push more to the two troubled rooms to get them to cool down betterAir flow is now stronger to the rooms in questionThe customer has also complained last week when she called that her bedroom was too cold which is controlled by a different systemShe has systems in her homeI advised her that the thermostat is located in her room and that she just needs to increase that setting to a higher set pointToday I also explained to her husband that if the two thermostats were not set to the same temperature....the zones would not operate correctly due to one thermostat sensing the lower air temperature from another zone and thus not allow the second thermostat to cycle enough which will not allow the rooms in question to cool to a more temperature We went back out to the property in July and opened one dampered down supply air vent to the problem room

Complaint: ***
I am rejecting this response because it is replete with claims and brings into question the ethics and integrity of this business owner. My response is provided belowThe response by Jones A/C contains so many claims that I feel compelled to set the record straight and report the events as accurately as I can, from my perspectiveMrJones did our A/C inspection before purchasing our new home, at the recommendation of our realtor. During the inspection, he reported that two rooms were discernibly warmer than the rest of the house and repairs needed to be done to correct the problem. The solution given us was to shut off central air supply from an upper bedroom and direct the air to the two lower bedrooms. In retrospect, I now question if this was the right solution, but this can be addressed later. We asked if he could conduct the repairs. He replied in the affirmative and gave us a quote for approximately $1,400. The so-called repairs were done when we had gained possession of our house but had yet to move in due to ongoing floor renovations, on June 3rd 2016. My husband was present when MrJones came with his technicians to conduct the repairs. MrJones stayed from some minutes and then left before he could ensure that his technicians had indeed corrected the problemThis in itself points to a lack of work ethic, as MrJones had raised the issue of repairs in the first place during our home inspection and then failed to check if the rooms were indeed cooling off sufficiently, the very job we paid him ~$to conductMy husband failed to check if the conditioning was indeed workingI was overseas and could not be present to check the putative repair work for myself. So the claim by jones A/C that “After the home was purchased by the buyer we completed all inspection repairs as agreed upon by the buyer” is totally --- the repair job was to restore cooling to the two bedrooms. After the so-called ‘repairs’ , we were~$down, ad now had three bedrooms not being heatedUpon my return to the U.Son June 12th which coincided with our family moving into the home, we noticed that the two rooms in question, which were now the bedrooms of my two young children were unduly warm. The fans made them slightly cooler but the temperature was still so warm that my children were sweating at night and finding it difficult to occupy and spend time in their bedrooms. Reluctantly, I called MrJones in mid-June and asked him to come and see for himself if the rooms were indeed cooling to pass the inspection he had previously conducted for us before the home purchase. He sent a technician, who worked for a few hours and then left, telling us that we ought to see the two bedrooms cooling within hours. There was no difference the next day. At this point, when I tried calling MrJones, he would not answer the phone and if he did, became extremely curt and abrasive. It was unpleasant for me to deal with him and the fact that we ourselves were settling in and moving out of our old home, I tended to avoid calling him. But I called several times, in June and July, enough to bother him, that he agreed to send someone to look it over again. I requested that he be present since he did the inspection in the first place, and I wanted him to tell me face to face, while standing in these rooms, that the A/C was working. He ignored my requests and sent the same technician again who left after a couple of hours with the same message for us, that now it was fixed and we should see cooling within hours. Once again, we saw no difference in the temperature, and then I called MrJones yet again. This was in late July-early August. MrJones became extremely rude and aggressive to me, saying that there was nothing more he could do and we ought to reduce the temperature of the thermostat to 73-degrees so that that two rooms could cool. I should reiterate that we have not changed or touched the thermostat as was set by the previous owners. The temperature varies from 77-degrees and the month utility bill is high as it is, at approximately $and the temperature in the rest of the house was sufficiently cool for us. This response by MrJones was a way of passing the buck and reflects a complete lack of work ethic and integrity. If the rooms are not cooling to the setting in the thermostat, then the source of the problem needs to be identified, be it obstructed air flow or underfunctioning central air. To reduce the thermostat even further, and have the rest of the house feeling like a refrigerator so that two bedrooms might reach a temperature of degrees sounds absolutely absurd! I thought about this and spoke to several other home owners for their opinion, and they all agreed with me that the most recent solution offered by MrJones was unacceptable, and absurdTwo weeks passed before I contacted MrJones again for several reasons: (i) my entire family was overseas and I was handling personal and professional chores alone and (ii) I had aging relatives visiting me from overseas who I had to cater to, (iii) and most of all, the interactions with MrJones has been so harrowing and unpleasant that I was trying to avoid himI finally called him on Wednesday, August 10th, he filtered out my phone and did not answer. I left a message and he did not reply to it for the remainder of the day. I called him again the next day from my office phone and because he did not recognize the number as mine, he did answer. He was beyond aggressive and rude this time around. I requested that after three attempts now, and more than two months of attempting repairs, he please come by. His first response to me was “I cannot do anything. I have a lot of broken A/Cs!” I said, “Excuse me, I am not sure I understand.” He said that he had many jobs to do and did not know when he could make it. After two months of waiting patiently, taking his aggression and dishonesty, I finally took a stand and told him firmly and categorically that I was tired of listening to this runaround and that he had broken our contract. That is when he used this as an excuse to claim that I was ‘cussin’ him and hung up the phone on meIt was obvious that he was going to make no effort to rectify the problem and had decided to just cut us looseHis claim that he said that he could not make it on Monday, August but could come later in the week during this phone conversation is a reckless lie. In fact, I have texts on my mobile from him from later than evening as evidence stating that if he ever comes by, I will have to pay for it and the cost will be formally decided before any of his workers come for a visit. When he banged the phone on me, I texted him to tell him that as far as I was concerned, he had broken our contract and requested a refund within a week or I would take judicial action. That was the time that I also filed my written report on Revdex.com. He texted me back for the next hour, initially claiming that he had done the job, that there was going to be no refund and I could take whatever action I wanted. I think it finally sink into him that I was dead serious and meant to pursue judicial action. Then for the first time, he started addressing me as “Ma’am’ and soon changed the story --- that I had misunderstood him and that he was planning to come later in the week ---- the whole story he is spinning now in his response to my complaint to Revdex.com. He wanted to come back and I told him that I did not trust him and nor did I want to do any business with him henceforth. It was only a few days later that my realtor, *** ***, intervened and offered to be present and oversee the repairs, that I reluctantly agreed. I was not present in the house when MrJones came to my house on August 19th with another technician. Mr*** and my husband oversaw the repairs. I should point out that it took minutes to get airflow into the bedrooms and it was the first time that MrJones heeded my request to be present, given that Mr*** was present and he gets a lot of business from him. All this after almost months of pleading, calling and paying out a substantial sum of money. minutes of his time, and MrJones did not have the integrity to follow up on his work/repairs when a customer notified him that his technicians were not being able to do the job! A person so lacking in integrity and work ethic should not enjoy a stellar business reputationHere are my direct response to some of the claims made by MrJones: 1. In my last conversation with MrJones, I did not demand that he come on Monday, August 15th. In fact, the conversation never progressed that far. He literally started out with his ‘lots of broken A/Cs’ line and he was not sure when he could come. At that time, I intervened and said that since my problem had been ongoing now for months, I ought to have some precedence2. I ‘became rude and cussed at him.” This is ridiculous to the point of almost not worthy of deigning a response. MrJones has been aggressive, rude and harsh with me for the last phone conversations we have had over months. When I finally stood up to his bullying for the first time (I am woman and a foreigner), he banged the phone on me3. “There would be no refunds because the repairs were completely properly.” Is this for real? If the repairs were indeed completed as contracted, it begs the question as to why MrJones and his technicians had to visit our home three additional times after the first visit. Neither my husband and I have changed the thermostat settings in the home since we moved into the house. The same problem exists as that existed during the inspection conducted by MrJones, which brings into serious doubt his claim that repairs were completed4. All the explaining that he is now putting forth in his response letter was never relayed to us in the last months when we were patiently pleading for him to come by our house and check things out to get to the root of the problem. These posterior explanations are now only being offered because he realizes that he has pushed us to our limits and we meant to take judicial action if the problem was not fixed
Regards,
*** ***

we were contacted to do a mechanical inspection of equipment conditions and operations. No air flow balance was ordered. The sellers did not stated on official documents there were any air flow issues in the home. I did notice that there was an existing problem due to all the upstairs ducts were shut off and the window unit was added to cool the upstairs section of the home. The upstairs could not be conditioned and hold a normal temperature because the upstairs central system was operated on a thermostat located in the downstairs master bedroom. The customer was ok with the original plans and agreed. The real estate agent also agreed that this was the best way to remedy the current situation.As of last Friday we made airflow adjustments as needed and [redacted] did contact the customer today Friday,August 26 and stated that the customer at this point was satisified with the adjustments. I do not know why the customer would not give us proper information in the first place to make the proper air flow changes. Also the customer has countered her first claim by stating how many times she has called us....when she stated in the first statement that she only called us 2 times. we have been in business since 2004' and have never received any complaints and have never been rude with any customers. [redacted] does request that the Revdex.com call him so that he can also explain that we have done all that we can do with the information that the home buyer gave us.Also I am an owner/operator...which means that I can not answer all calls at the time when they come in due to being with customers are actually working on equipment at times when calls to arrive. All calls are responded to and call backs are timely. [redacted] phone # is [redacted].The agent also stated to me that the home buyer was agitated due to being ripped off by past companies on a past home buy. but that was not us nor do we have anything to do with her past experiences with other companies.As of now we were notified that the adjustments were made good and we wish the home buyer good luck in the future!!!

Complaint: [redacted]
I am rejecting this response because:
Complaint: [redacted] I am rejecting this response because the situation has not been remedied after four visits by Jones A/C.  This is my final comment and I do not want to engage them further with future requests for repairs.  I reserve the right to pursue other options. Sincerely, [redacted]   Mr. Jones of Jones A/C is deflecting the issue at hand.  While I claim no expertise in the A/C repairs, at the time of inspection Mr. Jones stated that two bedrooms in the lower floor of the house were not being cooled appropriately and were significantly warmer than the rest of the house.  The quote for repairs was categorically to restore cooling in the home.  He decided to shut off central air in the upper bedroom to deflect more cooling to the lower bedrooms.  In retrospect, we have since had two HVAC experts come by who are entirely puzzled as to the logic of shutting of central air to the upper bedroom, which is now is extremely warm unless we run a local window A/C unit constantly.   Mr. Jones is now trying to wiggle out of our contract for repairs by employing all kinds of mechanical terms (air flow, various ducts working etc.).  We paid ~$1400 to Jones A/C to restore cooling in two lower bedrooms. After four visits now, if his team cannot carry out the task, then the repairs are NOT done as per the contract.  The last visit with Jones A/C, with our realtor present, was done on Friday , August 19th.  I reluctantly agreed to this visit as one last attempt to resolve the problem based on the intervention of our realtor who had recommended Jones A/C for the HVAC inspection during the period of our home purchase.  The last 2-3 weeks have seen much rain in College Station and far cooler temperatures.  When my realtor called on Monday, August 21st to check if the temperatures in those two bedrooms, I told him that the rooms were cooler but I also categorically stated that overall temperatures are so low currently due to the rains, that it would be best to wait and see how the cooling performs when temperatures rise again.  Sure enough, on Wednesday and Thursday night (August 23-24) when the day temperatures were higher, the two bedrooms in question were extremely warm and quite unbearable to sleep in.  After four visits, Mr. Jones or his team seem no closer to resolving our problem.  I contacted our realtor on Friday, August 26th and left a message (contrary to what Mr. Jones is saying) that the rooms are once again not cooling and we are now tired of this runaround and will seek another business for repairs.  Mr. Jones needs to have his records straight before he makes baseless, false claims in his responses on the Revdex.com website that we told our realtor that the adjustments are working and the problem has been resolved. The stated repairs to restore cooling to our two bedrooms in question have not been done.  I now believe that Mr. Jones or his team have limited expertise in conducting such repairs.  We spent ~$1400 to restore cooling to two bedrooms.  We are now ~$1400 short and have no or barely any cooling in three bedrooms now.  Is this evidence of repairs having been done to satisfaction?  Mr. Jones baseless attacks on me are completely uncalled for.  No, I am not lodging this complaint because I have been ‘ripped’ off by past companies.  I have not had any issues with inspection or cooling in the last two homes I have owned in two other states over the last 15 years.  Using second-hand hearsay and guesswork to make such comments to cast aspersions on my character or motivation in lodging this complaint is completely unwarranted, baseless and bad business ethic.  I am filing this complaint because the stated job to restore cooling in two bedrooms has not been done.  Period.  And I am $1400 short in funds, with a third bedroom to worry about.  That is the issue at hand.  Mr. Jones now claims that I did not provide him information.  He has gall --- he would barely talk to me on the phone, and only visited my home on the fourth visit by his company/team when he was aware of the possibility of me taking formal action even though I repeatedly requested him to be in attendance at the second and third attempt at repairs.  If Mr. Jones cannot do the repairs as is evident, he ought to do refund the funds paid out to him.  Fooling around with duct work, switching things on an off and making multiple visits to our home do not count.  We paid him for a job and that was not done by any means. On this Saturday, August 27th, I finally brought in another reputed HVAC business in College Station to look over the problem.  They immediately found that the capacitor was defective and was barely working.  Mr. Jones did not catch this issue at the time of inspection.  The A/C unit was icing over at the pipes.  The capacitor has been replaced.  The damper to the two bedrooms in question is not working properly and is scheduled for repairs tomorrow.  The mere change in the capacitor has already resulted in some cooling of the two lower bedrooms.  Also, this HVAC repair team are completely puzzled as to why central air was shut off to the top bedroom as its power source is a second A/C unit that does not cool the two problematic bedrooms in question. They will now have to restore central air to the third bedroom that Mr. Jones had had shut off.  The whole incident with Jones A/C has been one dismal joke of errors and bad calls and inability.  I will not engage in any further dealing with Jones A/C.  They did not do the repairs they were paid to conduct and we will now have to pay another company to redo the further callous and useless changes they made to remedy A/C cooling in our home.  I further reject Mr Jones’ assertion that he has never had complaints or been accused of being rude with his customers since 2004.  I am attaching a window clip got from the internet of two reviews of Jones A/C from Google Reviews online.  Both reviews give the business 1 out of 5 stars and one categorically states his undeniable rudeness.  I rest my case.  I reject the response made by Jones A/C to resolve this complaint.  This is my final decision.    Regards,
[redacted]

After the home was purchased by the buyer we completed all inspection repairs as agreed upon by the buyer. Repairs were completed on 5/24/16.The customer called back and stated that 2 bedrooms were not cool enough compared to the thermostat setting. We went to the property and opened up a...

damper to allow more air flow into the room in question.  As you can see by her complaint she called us back one month later to complain that the temperature in 2 bedrooms were not cooling enough.I asked the customer what the thermostat was set to and she stated the thermostat was set to 79 degrees. I advised her to lower the setting to a more normal temperature of 75 degrees and to call me back in 2 days and advise me if more changes were needed. As you can see again she called us back one month later to complain.She called me back last Thursday August 11th and demanded that I come out on Monday, August 15. I advised her that I could not come out on that Monday due to the schedule all ready full from previous customers. I did advise her that I could come out another day the same week which would be August 16-18th. She became rude and cussed at me at which I hung up the phone on her. Later that evening she started responding to me via text messages stating that she wanted a full refund of her monies from the repairs. I stated that there were to be no refunds because the repairs were completed properly. She then stated that since the ducting repairs first made to the home then caused the rest of the rooms to become too cold. I advised her that she just stated that the repairs were correct since she now has enough air flow but it just needs to be balanced. I also told her that since we do not live in her property that she should of told us that other rooms were too cold to better help us adjust the home properly. I asked her again what the thermostat was set to and she stated 77 degrees.I notified [redacted] at Keller Williams Realty of the issues with the customer since she was his client and since I have done work with [redacted] and his family for 12 years now. He called the customer on Monday, August 15th and explained the nature of the repairs that we did and advised her that all that was needed was probably just an air balance. This is the same day as the letter from the Revdex.com is dated. The customer agreed to letting us come out this morning which is Friday, August 19th to adjust the airflow. When we came out this morning to make air flow adjustments I went to the thermostat to check the temperature setting. It was set to hold at 79 degrees,she all ways states to us that the thermostat is set to 77, checked the 2 rooms temperatures and the rooms were at 79 degrees which is what the thermostat is set to. We dampered down air flow to other rooms in the same area to push more to the two troubled rooms to get them to cool down better. Air flow is now stronger to the 2 rooms in question. The customer has also complained last week when she called that her bedroom was too cold which is controlled by a different system. She has 2 systems in her home. I advised her that the thermostat is located in her room and that she just needs to increase that setting to a higher set point. Today I also explained to her husband that if the two thermostats were not set to the same temperature....the 2 zones would not operate correctly due to one thermostat sensing the lower air temperature from another zone and thus not allow the second thermostat to cycle enough which will not allow the 2 rooms in question to cool to a more normal temperature.    We went back out to the property in July and opened one dampered down supply air vent to the problem room.