Chatr Wireless

. Two issues

1. The Chatr billing system had a technical issue. At a certain point in the billing cycle, I would no longer be able to make long distance calls even though I'm on an auto-pay plan and long distance is included. This happened every month for several months. I think the issue is resolved now *fingers crossedbut it took MONTHS.

2. Currently, my phone cannot accept short coded messages from my bank in the U.S. I've tried for over a week to get the issue resolved, even having the Executive Business Customer Service representative on the phone with me. She said she's never encountered such an obstacle to getting a phone unblocked to receive text messages. The Customer Service people were clueless. They gave me two different email addresses to send in my concern. (The first email address was incorrect). I've not received a reply to my email nothin from Chatr. I currently sent private messages on their *** and *** accounts.

It is essential this issue gets resolved. It involves making a bank transfer in the U.S. to someone whose spouse is dying.

Normally, I have time to sit on the phone day after day with Chatr until an issue is resolved. The situation I'm in now is urgent. No one at Chatr seems to care.

We paid the amount of $52.50 we have record that the money was taken from our bank account on December 24th. Our phone is currently not working and when we asked customer service and the chatter location at Northgate Mall they have no record of payment. *** we were there they took our credit card and remove money from our bank which we have a record of. Because of what happened we have missed family phone calls over the Christmas holiday.

I had just bought a Chatr sim card to go in my chatr phone, Now I get home and set it up and they tell me I need to go back to the store to finish my setupSo I guess I should drive MIN there and MIN back to accomadate something in there system? THIS IS RIDICULOUS!!!!!!!!!!!im busy I have things to do during the day LIKE WORK!!! I CANNOT BELIEVE THISnot only do they expect me to waste my time and GASthey offer me no INCENTIVE! I will never ever use ths company againI honestly have never been told to go to the store where I bought the sim AFTER I JUST BOUGHT IT!!! why can't the give me a location that is closer? why cant I set it up over the phone? like EVERY OTHER company? this is a total waste of time and a huge inconvienceDO NOT USE THIS COMPANY THEY ARE AWFULTHEY TELL ME NO manager is avail to speak to me yet they put me on hold for up to an hourTHIS IS HOW YOU TREAT NEW CUSTOMERS? wow TERRIBLE CUSTOMER SERVICE!!! NEVER EVER AGAINSAVE YOURSELF YOUR GAS AND FRUSTERATIONS!!!

This is the worst customer service experience I ever had..Someone used my email to open an account and activate a sim with chatr. I got an email confirmation and password requests. Called chatr and informed them to do something about it. The CS agent kept saying we cant do anything about it. Kept putting us on hold. Asked to talk to the superior but she kwpt saying he/she is busy. We waited for over an hour but only excuses. Asked for supervisor's name/employee number and her employee number but she said she can't give any information about the supervisor. How is this possible?? Somebody is stealing my identity and I am trying to ask for help and they don't even have the courtesy to even listen to my complaint ..solving it something way ahead. I was persistent to stay on hold despite her trying to tell me again and again that they wont do anything about it nor would they give any information about the supervisor or herself. Supervisor never came to talk and they kept stalling me and cut the call in the end. I dont know what to do and how to proceed with my complain. The CS agent's name was rihana..and I believe it might not be her real name too.. I need help and I would like them to be dealt with strict action.

First I asked for migration plan from Chatr to *** with the same benefits and they said that I can move the number whit the same benefits.
But when I transferred to *** they give me a different plan with 25$ more .
When I felt like deceived and went to the shop to cancel the plan they said I passed the 2 weeks period and I have to pay for the phone.
They Charged me 60 $ connection fee promised to credit to my account but they didn't.
Charged me for US calls which is included in my plan.
Lastly added one number to my account with out my permission.
Account_Number: XXX-XXX-XXXX

Cellphone number: XXX-XXX-XXXX.

About 3 months ago, I was bombarded by a barrage of text messages from my cellphone service provider, CHATR, requesting that I sign up for auto-pay in order to pay my monthly bill automatically via credit or Visa debit card. The frequency of the initial messages was about every 30 minutes which eventually slowed to ever few hours. I eventually signed up for auto-pay on June 5, 2018 thinking that this would put an end to the frequent text messages. I however noted that I was still receiving the text messages subsequent to my signing up for auto-pay, in particular, the messages appeared every time I turned my cellphone on.

I contacted CHATR on June 7, 2018 and asked why I was still receiving the text message requesting that I sign up for auto-pay given that I did sign up for same on June 5, 2018. The customer service representative apologized and indicted that he has made the necessary changes to my account so that I will no longer receive the said text messages. I nevertheless continued to receive them despite his assurance.

I contacted CHATR again on June 9, 2018 and informed them that despite the customer service representative's promise on June 7, 2018 that I would no longer receive the said text message I was nevertheless still receiving it. This customer service representative responded that it would take about 30 days for the messages to cease. I informed her that I was not told by the customer service representative with whom I spoke on June 7, 2018 about the 30 days for the opt out to take effect.

I still continued to receive the said text message after the 30 days expired; in particular, the message now only appears whenever I turn my phone on (which is at least once per day). I noted that the text messages contained the following instructions: "Reply STOP to opt-out of chart text msgs." I texted STOP as instructed on more than one occasion. Each time I received the following text message response: "You will be opted out within 10 business days".

Ten business days have come and gone and I am still receiving the said text message whenever I turn my cellphone on. I contacted CHATR once again on August 8, 2018. The customer service representative reviewed my account and indicated that as far as she could see, I have been opted out of receiving the said text message so she doesn't know why I am still receiving same. She put me on hold while she consulted her supervisor after which she indicated that the problem is with my phone - apparently my phone has some how managed to store the text message and keeps sending the said text to itself whenever I turn the phone on. I asked her how could this be when the message always comes from the phone number - *** - specifically used by CHATR to send out this type of message; as far as I am concerned the said text message is coming from CHATR not from my phone.

The customer service representative once again put me on hold after which she indicated that I would need to reset my phone in order to get rid of the message, the reset however, would result in loss of any information stored on my phone, to which I responded: "I see". She then replied that they would be happy to help me by walking me through the steps required to reset my phone. While she was making this offer, I heard a deliberate disconnecting of the phone line after which I could no longer hear her voice. I nevertheless said: "hello, hello" a few times thereafter to check if she was still there. The phone call was automatically terminated after some time. There was no follow up by CHATR despite the abrupt disconnection.

I subsequently contacted the manufacturer of my cellphone, ***, and asked them if it was possible for my cellphone to store a text message and then send it to itself every time I switched on my phone. The manufacturer's representative response was no, that is not possible.

I had just bought a Chatr sim card to go in my chatr phone,
Now I get home and set it up and they tell me I need to go back to the store to finish my setup. So I guess I should drive 30 MIN there and 30 MIN back to accomadate something in there system? THIS IS RIDICULOUS!!!!!!!!!!!im busy I have things to do during the day LIKE WORK!!! I CANNOT BELIEVE THIS. not only do they expect me to waste my time and GAS........ they offer me no INCENTIVE! I will never ever use ths company again. I honestly have never been told to go to the store where I bought the sim AFTER I JUST BOUGHT IT!!! why can't the give me a location that is closer? why cant I set it up over the phone? like EVERY OTHER company? this is a total waste of time and a huge inconvience. DO NOT USE THIS COMPANY THEY ARE AWFUL. THEY TELL ME NO manager is avail to speak to me yet they put me on hold for up to an hour. THIS IS HOW YOU TREAT NEW CUSTOMERS? wow TERRIBLE CUSTOMER SERVICE!!! NEVER EVER AGAIN... SAVE YOURSELF YOUR GAS AND FRUSTERATIONS!!!

Hi, I WENT INTO THIS CHATR STORE, TO BUY A NEW PHONE YESTERDAY 7TH APRIL 2018 AT 6.20 PM,
I AGREE WITH THE PRICE WHICH IS $165 FOR ***,
I ASKED IF THE SIM CARD INCLUDED, HE SAID I HAVE TO PAY EXTRA 10$ + TAX ON IT.
I AGREE TO IT. I ASKED HIM TO TEST THE PHONE.
HE OPENED IT UP, THE NEW PHONE WAS NOT WORKING,
HE ASKED ME IF I CAN USE A PHONE WHICH WAS ALREADY USED IN THE STORE FOR $155, IS SAID NO,
BECAUSE I AGREED FOR A NEW PHONE $165.
THEN HE REFUNDED THE MONEY HE TOOK WHICH 165 FOR THE PHONE, 10 FOR SIM CARD
TOTAL 197.50, BUT THEN I SAW MY PHONE WAS NOT WORKING, THEN HE SAID I NEED PAY $10 + TAX TO
GET IT WORKING. I ASKED WHY BECAUSE HIS FAULT, HE COULD NOT DELIVER THE PHONE AND I CANNOT USE
MY EXISTING PHONE. IN THE END I CAME OUT WITH THE OLD PHONE NOT WORKING, BECAUSE OF THEIR FAULT.
COULD NOT USE MY PHONE IT WAS VERY FRUSTRATING. I HAD TO GO TO DUFFERIN MALL AND PAY FOR THE
SIM CARD MYSELF WHICH COSTS ME EXTRA MONEY AND THE FRUSTRATION OF HIS MISHANDLING THE ISSUE.
PLEASE RESOLVE THIS ISSUE.
Product_Or_Service: LG
Order_Number: XXXXXXXXXXXX
Account_Number: XXXXXXXXXX

Chatr is fantastic. Data speeds are fine for my day to day operations, Calling and texting is fine, Pricing is great.

I was a Mobilicity customer and rolled over to Chatr when the bought the company. My mobile plan gives me 6G of data at 3G speed, then slowing to 2G unlimited for the rest of the month--although my phone always read the speed at 3G.

I pay my bill of $39 on the third of each month. For the last 6 months at least, more likely 8, I have been able to predict when Chatr will send me an automated text message warning me that I am at 90% of my data useage for the month. I can predict this because my internet starts to slow down noticeably. I have called numerous times to complain. CSRs have all admitted that I should not notice a change in speed BEFORE I hit my 3G limit. The response have been: tell me I'm wrong; reboot my phone; send me to a internet speed site to check my speed; and all sorts of other techno-babble.

On March 4th, 2018 I noticed the slowdown again and knew I would get the 90% message soon. On March 5, 2018 I called Chatr and the CSR tried to start me all over from the beginning as they have done for more than half a year now. He went through every possibility of what it could be: including an old Mobility SIM card (I changed to a Chtar SIM card a year or more ago), problem with my phone (I have had 2 different models/brands since this has been happening), etc. At no point was there the consideration that they may have a problem on their end. Finally the CSR sent me to a site to check my phone speed and determined that my phone was operating at the faster speed. I countered that no, we have a site that "says" I am at fast speed, you have not proven that I actually am. He finally got me off the phone when he said he looked at my remaining data and convinced me I was no where near 90%. I assumed I made a mistake and got off the call.

47 minutes later I got the 90% usage text from Chatr. I called back. The CSR attempted to start me from the beginning and go through a cycle of shutdowns and reboots, etc. I got to a manager instead. The manager too a lot of time with me doing all sorts of techie things and a lot of explanations I could not follow. He called me back several times. I was clear that this would be my last attempt to deal with Chatr on this as I had been patient for 8 months and now was beginning to consider this a fraud issue. The call ended with him informing me he was submitting a "tech ticket," though he was certain they would just check the internet speed on that same website and decide there was nothing they could do. He told me I would hear from them within 72 hours.

Today, March 8, 2018, I called Chatr to check on the status of the tech ticket. The CSR told me no such ticket was submitted. He read the notes and told me that it said the next steps was supposed to be that I insert my SIM card into another phone and see if problem persists. At no point was this discussed on the phone and there is no way I would agree to go and get another phone, wait for a month to see if it happened again and call back. The manager's notes were a lie.

I have exhausted the Chatr complaints system, such as it is.

My issues are now:

1. Chatr has consistently not delivered what they have been charging me for. This is fraud.
2. Chatr has taken no steps to correct the problem.
3. Chatr does not have an adequate complaints mechanism.
4. Rogers has taken no responsibility for Chatr, which it owns.
5. CSR s and/or CSR managers intentionally lie, and mislead customers and log false information on accounts.

I joined Mobilicity years ago which was taken over my Chatr. I've had a number of issues since Chatr took over but this month is the final straw. There are no more customer service reps so you cannot reach a live person. It's supposed to be a no plan service but they bill you on the 28th of the month no matter when you pay your bill so if you don't pay that day you will simply lose days and not get a full months service. I have NEVER been able to log into their website to pay my bills and I've contacted them at least a dozen times about it. Always says my password is wrong and no way to remedy it or change the password. When you call 611 now they don't even tell you your bill amount! You have to enter it manually, rounded UP to the nearest dollar! When I called to pay my bill they asked me additional annoying security info (all manual), told me the price of my bill, then said I owed almost 18 dollars more than the cost! Clearly this is not taxes but God knows what fee. So I didn't know my correct bill amount and no live person to explain it to me. I'm done. I've notified my bank and contacted another carrier. I will never go back to Chatr not even in 100 years.

This is the worst company I ever had. They raised my fee since they purchased mobilicity mobile and raised 20 % again after a year. No refund for the unused balance.......The data is also the worst in my opinion. Slow speed and no data at all sometimes.....

I am a customer of Chatr. I porter my number from ***, it as been one of the worst experience and mistake I have ever made. Their customer service representative have no idea what they're doing. I had an incident November 28th. I spoke to 7 different representatives who could not help me solve my sms number is the number they gave me temp, 50% of my calls go straight to voicemail. I spoke to one male representative who completely messed up my phone where it stop working no incoming and out going calls for 6 hours. I called back spoke to a manager they started to cast the blame to my SIM card. I advised him that it's not my SIM card. I went and bought another sim same issue. They did not want to take responsibility for one of their representative who did not know what he was talking about. I am still without my service. These companies always think that giving you a credit will solve the issue they have already created, sometimes it's never the solution.

. I purchased a top up card today. Used my laptop to top up. Site didn't work at all. I then used my phone to call *233*. This number is blocked for all customers. I finally called *** where I got the card from. They added my amount over the phone, but told me that I have to do it when I am in the store making my card purchase. The rep said they will not help out this way again through the phone. *** admitted that Chatr site has been down an awful lot and no one can get through.

I'm a visitor to Toronto and I brought with me an ancient *** 'travel phone - wanting to initiate a 'pay-as-you-go' service (having visited both the *** and *** kiosks minutes before and being dismissed when the saw the phone I had) I dropped into the Chatr. booth in the Eaton Center - the two gentlemen Nehal and Ali could not have been more enthusiastic and helpful - they went beyond my expectations and found a solution to fulfilling my 'pay-as-you-go' service need. They are both a credit to the franchise.

I had really bad experience with Chatr Mobile as follows:

1. They cut off mobile service without clear notification about payment cause lots of inconvenience.
2. Their billing policy is unfair by using every $5 increase instead of real account plan fee.
3. The customer service did not provide the same answer regarding to the charge, different people gave different story, it seems the company policy can be made up by different customer service person then deliver message to confuse customer.
4. Customer service made fake promise, didn't do what they should do.