Chatsworth Park Apartments

Good morning, Since Chatsworth Park took care of the charge given the circumstances that I was never made aware of this, it is resolvedThank you, [redacted] Sent from my [redacted]

Thank you for taking the time to inform us about the placed complaint made against our community by our past resident, [redacted] . A Notice to Vacate was submitted by the resident on 9/24/2016 to vacate the apartment on October 17, 2016. Typically, we require a 60 day notice but due to the resident... buying a home, we accommodated by accepting this move out date with no penalties. On 9/24/2016, the management office sent via email to both leaseholders, the Notice to Vacate Acknowledgement letter, notifying the resident we received their notice to vacate, detailing all financial obligations and responsibilities upon moving out. The letter was sent to the primary emails, we consistently used throughout the lease term to communicate with both leaseholders. From 9/24/2016 - 10/10/2016, the management office and the residents communicated through several emails regarding moving out.On the Notice to Vacate Acknowledgment letter, sent on 9/24/2016. The last month's rent and pet rent was prorated based on 17 days of rent in October, however did not include the utilities. Therefore, the letter states "I he amount due on 10/1/2016, does not include utilities" & " Please note this balance does not include any final water, trash & sewer amounts". The utilities were sent through a monthly bill, received 2 Weeks prior to the October rent being due. The resident is to take the prorated amount on the acknowledgement letter and the utilities from the bill and the total of the two is what is due to the management office. Also, on the monthly bill, under Resident Reminder, it also reminds a vacating resident to base rent off the prorated amount on the Notice to Vacate Acknowledgement and the utilities posted on the bill The resident paid the amount due of prorated rent and pet rent but did not pay the utilities that was mentioned to not be included. Therefore when closing her account, the amount of past due utilities and the final utilities were charged to the resident as the final amount due.The move out statement was sent to both leaseholders via email and the Property Manager, by the Assistant Property Manager, who handles all current and past payments on, 10/20/2016 for the amount due of $87.60 for past and final utilities due no later than November 4", 2016. Typically, after 30 days we send unpaid balances to [redacted] or [redacted] (a surety bond program the pays the landlord in the event the resident does not uphold the financial obligations in the lease agreement) however in this case. We attempted to allow more time for the resident to pay. After more than 90 days of the amount outstanding unpaid, the account was sent to the collections agency on 2/27/2017 In regards, to the forwarding address, the resident's address was written down and placed in a file and moved into a storage area after their move out. The forwarding address did not reflect in our account management system to verify with the resident when she called (as we do not include sensitive information such as address,social security number under the residents account page in Yardi (our accounts management system) however was placed in a secure area and was not exposed or in an area where it could be shared with others.The amount due of $87.60, is due to [redacted] for past due and final utilities as we made our attempts, to inform the resident prior and after move out, of charges that would be charged to their account. Although we believe that all appropriate procedures were followed in this matter. We will reach out to the former residents to attempt to resolve this matter amicably.If you have any further questions, please feel free to contact me at mthorpetabozzuto.com.Kind Regards,Miritza T [redacted] Property Manager Chatsworth Park Apartments

Good morning, Since Chatsworth Park took care of the charge given the circumstances that I was never made aware of this, it is resolved. Thank you, [redacted] Sent from my [redacted]

Thank you for taking the time to inform us about the placed complaint made against our community by our past resident, [redacted]. A Notice to Vacate was submitted by the resident on 9/24/2016 to vacate the apartment on October 17, 2016. Typically, we require a 60 day notice but due to the resident...

buying a home, we accommodated by accepting this move out date with no penalties. On 9/24/2016, the management office sent via email to both leaseholders, the Notice to Vacate Acknowledgement letter, notifying the resident we received their notice to vacate, detailing all financial obligations and responsibilities upon moving out. The letter was sent to the primary emails, we consistently used throughout the lease term to communicate with both leaseholders. From 9/24/2016 - 10/10/2016, the management office and the residents communicated through several emails regarding moving out.On the Notice to Vacate Acknowledgment letter, sent on 9/24/2016. The last month's rent and pet rent was prorated based on 17 days of rent in October, however did not include the utilities. Therefore, the letter states "I he amount due on 10/1/2016, does not include utilities" & " Please note this balance does not include any final water, trash & sewer amounts". The utilities were sent through a monthly bill, received 2 Weeks prior to the October rent being due. The resident is to take the prorated amount on the acknowledgement letter and the utilities from the bill and the total of the two is what is due to the management office. Also, on the monthly bill, under Resident Reminder, it also reminds a vacating resident to base rent off the prorated amount on the Notice to Vacate Acknowledgement and the utilities posted on the bill The resident paid the amount due of prorated rent and pet rent but did not pay the utilities that was mentioned to not be included. Therefore when closing her account, the amount of past due utilities and the final utilities were charged to the resident as the final amount due.The move out statement was sent to both leaseholders via email and the Property Manager, by the Assistant Property Manager, who handles all current and past payments on, 10/20/2016 for the amount due of $87.60 for past and final utilities due no later than November 4", 2016. Typically, after 30 days we send unpaid balances to [redacted] or [redacted] (a surety bond program the pays the landlord in the event the resident does not uphold the financial obligations in the lease agreement) however in this case. We attempted to allow more time for the resident to pay. After more than 90 days of the amount outstanding unpaid, the account was sent to the collections agency on 2/27/2017 In regards, to the forwarding address, the resident's address was written down and placed in a file and moved into a storage area after their move out. The forwarding address did not reflect in our account management system to verify with the resident when she called (as we do not include sensitive information such as address,social security number under the residents account page in Yardi (our accounts management system) however was placed in a secure area and was not exposed or in an area where it could be shared with others.The amount due of $87.60, is due to [redacted] for past due and final utilities as we made our attempts, to inform the resident prior and after move out, of charges that would be charged to their account. Although we believe that all appropriate procedures were followed in this matter. We will reach out to the former residents to attempt to resolve this matter amicably.If you have any further questions, please feel free to contact me at mthorpetabozzuto.com.Kind Regards,Miritza T[redacted] Property Manager Chatsworth Park Apartments