To whom it may concern,On October 2nd, I received a letter informing me of a complaint against our business, ID # [redacted] I faxed a handwritten response to your office, so my purpose for sending you today is two-fold.- I wanted to confirm your receipt of my reply.- I wanted to provide you with an updateSince bringing the machine back on 10/3, we have found the machine in very poor shape, having not been maintained according to the operator's manual, as well as wire wrapped around the center mower blade, potentially damaging the spindle.We worked with the finance company and reversed the contract, as well as recovered the machine, completing the requests of the customer, both after we offered the customer a replacement tractor or replacement transmission before needing to return the tractorAlthough the transaction may be through, I wanted to provide the pictures attached to the complaint ID as further context in case the customer continues his campaign against our store.Thank you for your time, and feel free to contact me if you have any further questions
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12414319, and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] ***The attachment was not for my complaintHines has picked up the tractor and the finance company is to refund me the money I sent themThank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12414319, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]The...
attachment was not for my complaint. Hines has picked up the tractor and the finance company is to refund me the money I sent them. Thank you
To whom it may concern,On October 2nd, I received a letter informing me of a complaint against our business, ID # [redacted]. I faxed a handwritten response to your office, so my purpose for sending you today is two-fold.- I wanted to confirm your receipt of my reply.- I wanted to provide you with an update. Since bringing the machine back on 10/3, we have found the machine in very poor shape, having not been maintained according to the operator's manual, as well as wire wrapped around the center mower blade, potentially damaging the spindle.We worked with the finance company and reversed the contract, as well as recovered the machine, completing the requests of the customer, both after we offered the customer a replacement tractor or replacement transmission before needing to return the tractor. Although the transaction may be through, I wanted to provide the pictures attached to the complaint ID as further context in case the customer continues his campaign against our store.Thank you for your time, and feel free to contact me if you have any further questions.
To whom it may concern,On October 2nd, I received a letter informing me of a complaint against our business, ID # [redacted] I faxed a handwritten response to your office, so my purpose for sending you today is two-fold.- I wanted to confirm your receipt of my reply.- I wanted to provide you with an updateSince bringing the machine back on 10/3, we have found the machine in very poor shape, having not been maintained according to the operator's manual, as well as wire wrapped around the center mower blade, potentially damaging the spindle.We worked with the finance company and reversed the contract, as well as recovered the machine, completing the requests of the customer, both after we offered the customer a replacement tractor or replacement transmission before needing to return the tractorAlthough the transaction may be through, I wanted to provide the pictures attached to the complaint ID as further context in case the customer continues his campaign against our store.Thank you for your time, and feel free to contact me if you have any further questions
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12414319, and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] ***The attachment was not for my complaintHines has picked up the tractor and the finance company is to refund me the money I sent themThank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12414319, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]The...
attachment was not for my complaint. Hines has picked up the tractor and the finance company is to refund me the money I sent them. Thank you
To whom it may concern,On October 2nd, I received a letter informing me of a complaint against our business, ID # [redacted]. I faxed a handwritten response to your office, so my purpose for sending you today is two-fold.- I wanted to confirm your receipt of my reply.- I wanted to provide you with an update. Since bringing the machine back on 10/3, we have found the machine in very poor shape, having not been maintained according to the operator's manual, as well as wire wrapped around the center mower blade, potentially damaging the spindle.We worked with the finance company and reversed the contract, as well as recovered the machine, completing the requests of the customer, both after we offered the customer a replacement tractor or replacement transmission before needing to return the tractor. Although the transaction may be through, I wanted to provide the pictures attached to the complaint ID as further context in case the customer continues his campaign against our store.Thank you for your time, and feel free to contact me if you have any further questions.