Chavez Tree

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me

I am rejecting this response because:I never asked for any payment what I did ask for is honestyIf you have given someone an estimate and they accept it you should do the job for the agreed priceWhen I called to see why you didn't show up on the agreed date and time you tried to re-bid the jobDo what you agreed to do or fire the guy who is bad at bidding jobs and bid them yourselfLike I said before I don't want your money I want you to keep your word or get out of the business

I want to clarify that my company does not owe you any moneythe work crew gave you an estimate but never started working on the palm treejust because an estimate was given to you and job not started doesnt mean you can
expect a payment a payment of the estimate given when the job never was started

We apologize for the misunderstanding, the bid, was indeed given incorrectly. We will be willing to do the job for  $500 and it will get done.

Chavez Tree Co. has lost is Revdex.com Bureau rating which has been revoked and are door to door salesmen who use car salesmen techniques to get you to let them butcher I mean trim your trees. I contacted the owner yesterday at the number on the business card and sent him a picture of my tree and have not received a response. They came to my house yesterday in April in the Spring and told me they would shape and trim my huge 30 year old maple tree on my front lawn and instead topped it off and removed all the leaves from the tree which is the worse thing you can do to a tree. Mind you, the tree needed trimming and I agreed to cutting it back and removing the dead branches however I did not agree to topping it off and removing ALL the leaves. In fact, he told me he would NOT top it off since it looked like it had been topped off at some time in the past at least 10 years ago and that topping off should not be done to a tree. The head car salesman uses the "this is what I am going to do for you" and "I did more for you than I said I would" sales spiel. Taking more off of a tree is not necessarily better since the tree has no leaves to sustain its life especially in the Spring. Now mind you I have NO SHADE in the front lawn. Topping off is NOT an expert-supported method for "trimming trees" or "shaping trees" or "cutting them back" because it keeps a tree vulnerable to disease, sun damage, and prevents it from getting the fuel to sustain its root system. When I went outside I was shocked and said "what did you do to my tree?" No one responded. Later on I asked the salesman the same and he said they took off more than he expected but it was "good for the tree." Then the salesman wanted to charge me $350 more dollars (on top of the $600 I had already paid him) to trim a few branches from 7 year old queen palms in my back yard. I asked him if he planned on cutting all their leaves off too and said no to his ridiculous offer. Then he said how about $250. I still said no and that my lawn person could cut off a few branches. The next day, today, I was able to see the same crew a few doors up working on a neighbor's tree and trying to sell to another neighbor so I confronted the salesman and told him what I had discovered and how upset I was since I had done research and contacted an arborist friend of mine on "topping off" trees. He kept on referring to another neighbor's tree and how good it looked and telling me that this is what he told me he would do to the tree. He also told me that it was not true that it's Better Business Rating has been revoked. I told him it was on the internet then he said that "he had probably not paid." He said I would feel bad next year when my tree grew in full and looked nice. I told him that was irrelevant and that this was NOT the issue and that I was the customer and this is NOT what I had agreed to regardless if he felt the tree needed to be topped off or not. I told him I had researched what he had done and talked to experts and he said the competition always said bad things. The he told me I had caused him to lose business by coming up to him and being upset in front of another customer. I then told him the conversation was over. I will say, the crew did an excellent job cleaning up the branches, trees and debris.

Chavez Tree Co. has lost is Revdex.com Bureau rating which has been revoked and are door to door salesmen who use car salesmen techniques to get you to let them butcher I mean trim your trees. I contacted the owner yesterday at the number on the business card and sent him a picture of my tree and have not received a response. They came to my house yesterday in April in the Spring and told me they would shape and trim my huge 30 year old maple tree on my front lawn and instead topped it off and removed all the leaves from the tree which is the worse thing you can do to a tree. Mind you, the tree needed trimming and I agreed to cutting it back and removing the dead branches however I did not agree to topping it off and removing ALL the leaves. In fact, he told me he would NOT top it off since it looked like it had been topped off at some time in the past at least 10 years ago and that topping off should not be done to a tree. The head car salesman uses the "this is what I am going to do for you" and "I did more for you than I said I would" sales spiel. Taking more off of a tree is not necessarily better since the tree has no leaves to sustain its life especially in the Spring. Now mind you I have NO SHADE in the front lawn. Topping off is NOT an expert-supported method for "trimming trees" or "shaping trees" or "cutting them back" because it keeps a tree vulnerable to disease, sun damage, and prevents it from getting the fuel to sustain its root system. When I went outside I was shocked and said "what did you do to my tree?" No one responded. Later on I asked the salesman the same and he said they took off more than he expected but it was "good for the tree." Then the salesman wanted to charge me $350 more dollars (on top of the $600 I had already paid him) to trim a few branches from 7 year old queen palms in my back yard. I asked him if he planned on cutting all their leaves off too and said no to his ridiculous offer. Then he said how about $250. I still said no and that my lawn person could cut off a few branches. The next day, today, I was able to see the same crew a few doors up working on a neighbor's tree and trying to sell to another neighbor so I confronted the salesman and told him what I had discovered and how upset I was since I had done research and contacted an arborist friend of mine on "topping off" trees. He kept on referring to another neighbor's tree and how good it looked and telling me that this is what he told me he would do to the tree. He also told me that it was not true that it's Better Business Rating has been revoked. I told him it was on the internet then he said that "he had probably not paid." He said I would feel bad next year when my tree grew in full and looked nice. I told him that was irrelevant and that this was NOT the issue and that I was the customer and this is NOT what I had agreed to regardless if he felt the tree needed to be topped off or not. I told him I had researched what he had done and talked to experts and he said the competition always said bad things. The he told me I had caused him to lose business by coming up to him and being upset in front of another customer. I then told him the conversation was over. I will say, the crew did an excellent job cleaning up the branches, trees and debris.

Review: Unsatisfactory service Incomplete service Never gives receipts of payment

Called city of Tracy- company not registered or have not renewed license

Called City of Stockton also not registered

Never answers phone and when rarely do never keeps promise of returningDesired Settlement: complete the work as promised Issue a receipt

Business

Response:

Business' Initial Response

We brought the stump grinder out and took care of 5 roots that need to be taken out. A receipt will be provided.

Review: Chavez tree co came to my home as a door to door sales witch I am not sure they are licensed to do but they asked if I had any trees that needed to be trimmed. I showed them a palm tree in my back yard and the young man gave me a price on it and told me they would do it that day for the agreed a pond price. The entire crew came back a couple hours later and looked at the tree. After a few minutes they all left saying they didn't have the right ladder and they would be back Monday. They didn't show on Monday so I called them. The guy on the phone said they couldn't do the job per the agreement we had because the guy who bid the job was to hungry and bid it to low. I haven't heard from them sinceDesired Settlement: Do what they said they would do at the price they promised

Business

Response:

I want to clarify that my company does not owe you any money. the work crew gave you an estimate but never started working on the palm tree. just because an estimate was given to you and job not started doesnt mean you can expect a payment a payment of the estimate given when the job never was started.

Consumer

Response:

I am rejecting this response because:I never asked for any payment what I did ask for is honesty. If you have given someone an estimate and they accept it you should do the job for the agreed price. When I called to see why you didn't show up on the agreed date and time you tried to re-bid the job. Do what you agreed to do or fire the guy who is bad at bidding jobs and bid them yourself. Like I said before I don't want your money I want you to keep your word or get out of the business

Business

Response:

We apologize for the misunderstanding, the bid, was indeed given incorrectly. We will be willing to do the job for $500 and it will get done.

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

This company has no integrity nor are the professional. They'll come into your neighborhood hustling all you neighbors.after they'll pick the easiest jobs & leave all bigger jobs incomplete. You never know who your suppose to talk to,all of the employees have their own agenda. To hustle you out of more money on the side