Chawla & Chawla

We just received your letter dated February 2, informing us of the above-mentioned complaint (See attached).Our company has provided tax services to [redacted] for several yearsAt Chawla & Chawla PC, we strive to do the best for our clients make every effort to ensure that they are satisfied.With respect to the Maryland tax return, we responded to [redacted] promptlyThis was not an error on the return but it needed lengthy correspondence with the state to resolve the issueTaking in account the fact the [redacted] had been our client for several years, as a goodwill gesture, we reimbursed [redacted] for any penalties and interest assessed by the stateSee attached a copy of the check issued to [redacted] on April 27, for $which was in excess of the penalties and interest assessed by Maryland.With regards to 2012, we have been extremely responsive as usual and have contacted the state on behalf of [redacted] and are working with them to resolve this issueWe would be happy to provide email correspondence that proves that we have been responsive and are working on this issueWe will address as needed based on the resolution of the tax year tax returnPlease note that we did not prepare the taxes for [redacted] ***.As you can see Chawla & Chawla PC has been responsible and responsive to [redacted] ***We work extremely hard to ensure that are clients are satisfied with the service they get and when there are disputes we are always willing to work with our clientsIt is unfortunate that [redacted] felt the need to take action with your organization in light of our past actionsWe hope that the information provided in this letter shows that we have acted in good faith in all our interactions with [redacted] ***.If you have any questions, or need additional information, please feel free to contact us.Best Regards,?????Arun C***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am partially accepting this response because:only a small portion of the complain was addressed. We did not return to Chawla & Chawla in 2014, because the service the previous year had been very unprofessional. In 2015 we received the request for outstanding taxes for 2011 & 2012. We paid both of them in full including interest and penalties.  It was my oversight that Chawla & Chawla had reimbursed us for the 2011 penalties and I apologize. When we received the 2012 request in December I called his office and did not get a response. Only after I called again and told them that I had filed a complaint was our fax "found".  We do not know what the outcome will be and only when Chawla & Chawla provides us with a check of the occurred interest for 2012 and informs us that there are no outstanding back taxes for 2013 will we consider the complain closed.  
Regards,
[redacted]

We just received your letter dated February 2, 2016 informing us of the above-mentioned complaint (See attached).Our company has provided tax services to [redacted] for several years. At Chawla & Chawla PC, we strive to do the best for our clients make every effort to ensure that they are...

satisfied.With respect to the 2011 Maryland tax return, we responded to [redacted] promptly. This was not an error on the return but it needed lengthy correspondence with the state to resolve the issue. Taking in account the fact the [redacted] had been our client for several years, as a goodwill gesture, we reimbursed [redacted] for any penalties and interest assessed by the state. See attached a copy of the check issued to [redacted] on April 27, 2015 for $700 which was in excess of the penalties and interest assessed by Maryland.With regards to 2012, we have been extremely responsive as usual and have contacted the state on behalf of [redacted] and are working with them to resolve this issue. We would be happy to provide email correspondence that proves that we have been responsive and are working on this issue. We will address 2013 as needed based on the resolution of the tax year 2012 tax return. Please note that we did not prepare the 2014 taxes for [redacted].As you can see Chawla & Chawla PC has been responsible and responsive to [redacted]. We work extremely hard to ensure that are clients are satisfied with the service they get and when there are disputes we are always willing to work with our clients. It is unfortunate that [redacted] felt the need to take action with your organization in light of our past actions. We hope that the information provided in this letter shows that we have acted in good faith in all our interactions with [redacted].If you have any questions, or need additional information, please feel free to contact us.Best Regards,?????Arun C[redacted]