Chayo's Paint & Body Shop

Complaint: [redacted]
 
I am rejecting this response because:  I truly feel that Chayo's Paint & Body Shop did not properly attempt to repair the paint defects which I pointed out. As for the hood, Chayo's Paint & Body Shop admitted that I should have been notified prior to them replacing it with another. The hood that was used to replace the orginal also had hail damage. There are a couple of things which I had not mentioned previously, and that is that the 'Silverado' emblems on each side of the truck are missing, and that the first time that I went to pick up the truck after they said it was 'ready to go' , the glove compartment door opened up by itself. When I got home, I looked at it, and the glove compartment door latch was broken. I have the part at home.
I did mention this, however I didn't put a lot of emphasis on this.  On the subject of the hood, and I had previously mentioned it, there are times that I pull on the hood release lever, and it feels like I had previously pulled on the lever. That is not a good feeling. I would certainly not want the hood to open if I was driving the truck. I mentioned that, and there was no effort to fix that. As I mentioned earlier, I truly feel that Chayo's paint & Body Shop did not make a true effort in correcting my concerns. Actions speak louder that words. Chayo's Paint & Body Shop says that I went to the business and demanded the return of the money. What I said was that if they would return the money, I would see that as having acted ' In Good Faith' in an effort to keep the customers happy. I fail the see where using those words would be seen as a demand.
Regards,
[redacted]