We have received the Consumer's request for a refund Pursuant to our Terms & Conditions, every Consumer has a right to cancel their subscription with three days and receive a refundUnfortunately, the Consumer did not contact us to request a refund A cancellation notice may sent by email or regular mail Although the Consumer is ineligible for a refund per our Terms and Conditions, because the satisfaction of our customers is very important to us we have issued a refund of the Consumer's subscription fee as a one-time courtesy We have contacted the Consumer about our decision.We thank this member for taking the time to try our service and we wish them all the best
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
We have responded to this customer and are dealing with her directly We believe that the problem she complains of is due to an incorrect email address used at the time of registration
Regarding the complaint filed by this customer, we have the following response: We have received the Consumer's request for a refund, and we regret to hear that the Consumer is not satisfied with their experience at EliteSinglesEliteSingles is unable to guarantee the quantity or type of matches a consumer may receive, as this is determined in large part by the specific settings/preferences a consumer selectsWe are also unable to guarantee a successful outcome from using our service, although we have found that many members have successfully found the love of their life by using our service in over countries EliteSingles wants to assure that we take members' concerns regarding their matches seriously, and will investigate any member complaint immediatelyAccording to our Terms and Conditions, registration on our website is not permitted to individuals who are in a relationshipWe encourage our members to report any violations directly to us, so an investigation can be initiatedThough the Consumer is ineligible for a refund per our Terms and Conditions, as a one-time courtesy, we have issued a refund of the Consumer's subscription fee We thank this member for taking the time to try our service and we wish them all the best
Business Response Regarding the complaint filed by this customer, we have the following response: We have received the Consumer's request for a refund, and we regret to hear that the Consumer is not satisfied with their experience at EliteSinglesEliteSingles is unable to guarantee the quantity or type of matches a consumer may receive, as this is determined in large part by the specific settings/preferences a consumer selectsWe are also unable to guarantee a successful outcome from using our service, although we have found that many members have successfully found the love of their life by using our service in over countries We have issued the requested refund and thank this member for taking the time to try our service We wish them all the best
Regarding the complaint filed by this customer, we have the following response:We have received the Consumer's request for a refundAs a goodwill gesture, we refunded the renewal fee and informed the Consumer of our decision.We thank this member for taking the time to try our service and we wish them all the best
Thank you for bringing this complaint to our attention.On this occasion, we have decided to provide the customer with a goodwill refund We will communicate this to the customer directly We trust this resolves the customer's complaint We thank you for your assistance
We have contacted the customer directly and resolved this complaint The customer is now using our premium services and we have not heard that the customer continues to experience issues
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI will monintor my bank ledger until the funds have been replaced back into my account Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
Regarding the complaint filed by this customer, we have the following response:We have received the Consumer's request for a refund, and we regret to hear that the Consumeris not satisfied with their experience at EliteSingles.Our matches are selected based values, attitudes, personality traits and interests, which encompasses things that truly make a difference in a serious relationshipWe currently do not have a setting to prevent the system from sending you matches without a photo, but many of these matches do chose to upload their photos at a later stageIf you still do not wish to communicate with them you may close those matches and focus on matches having photos.Independent of the facts described above, EliteSingles wants our customers and former customers to be happyTherefore, as a one-time courtesy, we have issued a refund of the Consumer's membership fee.We thank this member for taking the time to try our service and we wish them all the best
Regarding the complaint filed by this customer, we have the following response: We have received the Consumer's request and have cancelled the collection procedure as a goodwill gesture We thank this member for taking the time to try our service and we wish them all the best
Dear Sir or MadamI am legal counsel at Affinitas GmbH, the owner and operator of EliteSingles.com.I have previously responded to this complaint but it appears that it has not been processed.We have confirmed that the Complainant is a member of our website However, we think there may be a misunderstanding in this caseElite Singles LLC has a registered office in Delaware but no physical presence in the United States The customer refers to attending an office in Myrtle Beach, SC We have no such office there (nor anywhere else in the United States).The customer also describes the services to which her complaint relates; they are matchmaking services, which are not the services we provide We provide exclusively online dating services.We will contact the customer directly to see what steps to take.Kind regards [redacted] ***
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Regards, [redacted]
Regarding the complaint filed by this customer, we have the following response:We have received the Consumer's request for a refund As a goodwill gesture, we refunded the subscription feed informed the Consumer of our decision.We thank this member for taking the time to try our service and we wish them all the best
We have received the Consumer’s request for a refund As a goodwill gesture, we have refunded the subscription paid and informed the Consumer of our decision We thank this member for taking the time to try our service and we wish them all the best
Business ResponseRegarding the complaint filed by this customer, we have the following response:We have received the Consumer's request for a refund Although the Consumer is ineligible for a refund per our Terms and Conditions, because the satisfaction of our customers is very important to us
we have issued a refund of the Consumer's subscription fee as a one-time courtesy We have contacted the Consumer about our decision.We thank this member for taking the time to try our service and we wish them all the best
Regarding the complaint filed by this customer, we have the following response: We have received the Consumer's request for a refundWe have provided the Consumer with a full refund as a goodwill gesture and have advised the Consumer of our decision We thank this member for taking the time
to try our service and we wish them all the best
We have received the Consumer's request for a refund Pursuant to our Terms & Conditions, every Consumer has a right to cancel their subscription with three days and receive a refundUnfortunately, the Consumer did not contact us to request a refund A cancellation notice may sent by email or regular mail Although the Consumer is ineligible for a refund per our Terms and Conditions, because the satisfaction of our customers is very important to us we have issued a refund of the Consumer's subscription fee as a one-time courtesy We have contacted the Consumer about our decision.We thank this member for taking the time to try our service and we wish them all the best
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
We have responded to this customer and are dealing with her directly We believe that the problem she complains of is due to an incorrect email address used at the time of registration
Regarding the complaint filed by this customer, we have the following response: We have received the Consumer's request for a refund, and we regret to hear that the Consumer is not satisfied with their experience at EliteSinglesEliteSingles is unable to guarantee the quantity or type of matches a consumer may receive, as this is determined in large part by the specific settings/preferences a consumer selectsWe are also unable to guarantee a successful outcome from using our service, although we have found that many members have successfully found the love of their life by using our service in over countries EliteSingles wants to assure that we take members' concerns regarding their matches seriously, and will investigate any member complaint immediatelyAccording to our Terms and Conditions, registration on our website is not permitted to individuals who are in a relationshipWe encourage our members to report any violations directly to us, so an investigation can be initiatedThough the Consumer is ineligible for a refund per our Terms and Conditions, as a one-time courtesy, we have issued a refund of the Consumer's subscription fee We thank this member for taking the time to try our service and we wish them all the best
Business Response Regarding the complaint filed by this customer, we have the following response: We have received the Consumer's request for a refund, and we regret to hear that the Consumer is not satisfied with their experience at EliteSinglesEliteSingles is unable to guarantee the quantity or type of matches a consumer may receive, as this is determined in large part by the specific settings/preferences a consumer selectsWe are also unable to guarantee a successful outcome from using our service, although we have found that many members have successfully found the love of their life by using our service in over countries We have issued the requested refund and thank this member for taking the time to try our service We wish them all the best
The response to this complaint was emailed to [redacted] ' on October 12, Please let me know if you did not receive itThanks, [redacted]
Regarding the complaint filed by this customer, we have the following response:We have received the Consumer's request for a refundAs a goodwill gesture, we refunded the renewal fee and informed the Consumer of our decision.We thank this member for taking the time to try our service and we wish them all the best
Thank you for bringing this complaint to our attention.On this occasion, we have decided to provide the customer with a goodwill refund We will communicate this to the customer directly We trust this resolves the customer's complaint We thank you for your assistance
We have contacted the customer directly and resolved this complaint The customer is now using our premium services and we have not heard that the customer continues to experience issues
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI will monintor my bank ledger until the funds have been replaced back into my account Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
Regarding the complaint filed by this customer, we have the following response:We have received the Consumer's request for a refund, and we regret to hear that the Consumeris not satisfied with their experience at EliteSingles.Our matches are selected based values, attitudes, personality traits and interests, which encompasses things that truly make a difference in a serious relationshipWe currently do not have a setting to prevent the system from sending you matches without a photo, but many of these matches do chose to upload their photos at a later stageIf you still do not wish to communicate with them you may close those matches and focus on matches having photos.Independent of the facts described above, EliteSingles wants our customers and former customers to be happyTherefore, as a one-time courtesy, we have issued a refund of the Consumer's membership fee.We thank this member for taking the time to try our service and we wish them all the best
Regarding the complaint filed by this customer, we have the following response: We have received the Consumer's request and have cancelled the collection procedure as a goodwill gesture We thank this member for taking the time to try our service and we wish them all the best
Dear Sir or MadamI am legal counsel at Affinitas GmbH, the owner and operator of EliteSingles.com.I have previously responded to this complaint but it appears that it has not been processed.We have confirmed that the Complainant is a member of our website However, we think there may be a misunderstanding in this caseElite Singles LLC has a registered office in Delaware but no physical presence in the United States The customer refers to attending an office in Myrtle Beach, SC We have no such office there (nor anywhere else in the United States).The customer also describes the services to which her complaint relates; they are matchmaking services, which are not the services we provide We provide exclusively online dating services.We will contact the customer directly to see what steps to take.Kind regards [redacted] ***
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Regards, [redacted]
Regarding the complaint filed by this customer, we have the following response:We have received the Consumer's request for a refund As a goodwill gesture, we refunded the subscription feed informed the Consumer of our decision.We thank this member for taking the time to try our service and we wish them all the best
We have received the Consumer’s request for a refund As a goodwill gesture, we have refunded the subscription paid and informed the Consumer of our decision We thank this member for taking the time to try our service and we wish them all the best
Business ResponseRegarding the complaint filed by this customer, we have the following response:We have received the Consumer's request for a refund Although the Consumer is ineligible for a refund per our Terms and Conditions, because the satisfaction of our customers is very important to us
we have issued a refund of the Consumer's subscription fee as a one-time courtesy We have contacted the Consumer about our decision.We thank this member for taking the time to try our service and we wish them all the best
Regarding the complaint filed by this customer, we have the following response: We have received the Consumer's request for a refundWe have provided the Consumer with a full refund as a goodwill gesture and have advised the Consumer of our decision We thank this member for taking the time
to try our service and we wish them all the best