I would NOT recommend this company and will never do business with them again. We purchased 2 business class ticket to Europe. It was a round trip from the US to Europe, with another flight inside Europe. It was a tight return flight and we were Told and ASSURED a number to times by [redacted] that we should simply "show our confirmation numbers for all flights upon arriving at the airport" and our luggage would be checked in and sent directly to our final destination based on our confirmation flights. THIS is NOT TRUE, we had to rush to baggage claim to secure our luggage then make it all the way over to our final airline and re-check-in for our final flight and go thru security all over again. It was super stressful and not a way we wanted to return to the U.S. As the consumer, we were nervous about this connection - we emailed the company several times (we have the emails as evidence) and every time they lied to us. As a travel agent they should know better and tell the truth to their customers. Buyer Beware!!
[redacted] was responsive and provided information on a timely basis. The fare was very competing to others, but the customer service was a cut above. A pleasure to work with them.
I would NOT recommend this company and will never do business with them again. We purchased 2 business class ticket to Europe. It was a round trip from the US to Europe, with another flight inside Europe. It was a tight return flight and we were Told and ASSURED a number to times by [redacted] that we should simply "show our confirmation numbers for all flights upon arriving at the airport" and our luggage would be checked in and sent directly to our final destination based on our confirmation flights. THIS is NOT TRUE, we had to rush to baggage claim to secure our luggage then make it all the way over to our final airline and re-check-in for our final flight and go thru security all over again. It was super stressful and not a way we wanted to return to the U.S. As the consumer, we were nervous about this connection - we emailed the company several times (we have the emails as evidence) and every time they lied to us. As a travel agent they should know better and tell the truth to their customers. Buyer Beware!!
[redacted] was responsive and provided information on a timely basis. The fare was very competing to others, but the customer service was a cut above. A pleasure to work with them.