Cheap Charlie's Trees & Landscape Design Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved. This is to inform you that the above complaint has been satisfied by Cheap Charlies Tree
Service
Sincerely,
*** ***

We have looked at *** ***'s complaint, and in addition had surveyed the premises after the job was completed. It is noted on our paperwork that we are not liable for lawn damage due to tree work or equipment. We are not liable for damage to bushes or plants where work is being
performedThe bushes that are in question are located directly under the tree that was removed. When we are removing trees we are watching out for permanent structuresYou have to understand the tree has to come down somewhere and that is why it is impossible to believe that bushes directly under a tree will not be touched. As far as the fence, the fence is very old, we do have pictures showing the poor condition of this fence having nothing to do with us

After looking into the complaint and having knowledge of this deck system, I had the exact same spindles on my deck at one time, I know these spindles are very delicate, break easily and are very inexpensive However, I am aware that the top rail needs to come off to get to the spindles, with
that being said I feel that settling this complaint by sending *** *** a check for $is more than fair and since that is half the price of the job and what she was asking for I think it would settle the complaint.Thank you,Michele I***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

This claim is currently with our insurance company

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

We did look into the complaint in Locust Valley by *** *** and found that we did not remove the wood as we supposed toThe wood will be picked up this week

When this job was originally done in January the homeowner had original contracted with us to remove the trees and grind the stumpsWhile we were there they said not to do the stumps because the pool guy was going to pull them They called back I believe it was months later to say they
changed their minds and wanted the stumps doneWe told them at the time we could get it done but it would have to be when we were in the area, we did go back but it was done alreadyFrom a business perspective you have to understand we were there originally and time is money, although we shouldn't be expected to go back to grind the stumps at all when we were told not to, yet we did but I cannot say I can reimburse them for work that they had done by another company when had they not told us not to do the stumps the day the job was done they would've been done and this would not even be an issue. Michele I***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***I have been contacted by State Farm Insurance Company saying that they are representing Cheap Charlie's Tree ServiceThe process
seems to be moving along, though rather slowlyStill waiting for this matter to be resolved to my satisfaction.
Sincerely,
*** ***

After just reading this complaint for the first time on September **, I sent someone over to regrind this stump. Although it is written on our contracts that we cannot grind a stump within to inches of a fenceThe customer told our employee she didn't know what he was talking about, she
was happy with the job. So apparently there is no complaint or should have ever been one

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
The issue has been resolved

The original price of the job was $for the removal of treesThe problem was in the additional treesAs were explained to the homeowner when the crew was there that morning. The quote was not given for the trees that they wanted down at that time. This was also explained to
the homeowner. You can look on google maps and see the sizes of the trees on the property are not all the same, that is what I was told over the phone when I spoke with her. I was also told that the estimator was not at the house the day the job was done. I then informed her that he was not only there he was discussing everything with her husband. She continued to argue with me and told me he wasn't and then finally said "well then my husband's as big a liar as your crew is"! Our crew did walk off the job but only after they agreed to do the original trees for the original price and then he went into the house called his wife and came back out and said his wife didn't want to do that, so they left. His wife did tell me on the phone that her husband didn't know they were leaving, none of that is true, not only did he know he stopped Kyle in his car to talk to him again I tried to explain numerous time that the original job could be done for her but the other trees were not priced as she claimed, she continued to tell me every tree is the same size. Just for the record they are not but in addition to that location has a lot to do with the price of trees. I again asked if she wanted the job done she told me no, I want my permit backI again explained to her that the permit does not work like that. The *** ** *** issues a permit to the tree service once they check everything out, they are in addition checking to make sure the tree service they are using is licensed and insuredShe would have to contact the town with the name of the company she would be using. I then called the Town and was advised to throw the permit out, that the customer would have to contact them when she decided who she would be using