Cheap Charlie's Trees & Landscape Design

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] I have been contacted by State Farm Insurance Company saying that they are representing Cheap Charlie's Tree ServiceThe process seems to be moving along, though rather slowlyStill waiting for this matter to be resolved to my satisfaction Sincerely, [redacted]

We did look into the complaint in Locust Valley by [redacted] and found that we did not remove the wood as we supposed toThe wood will be picked up this week

When this job was originally done in January the homeowner had original contracted with us to remove the trees and grind the stumpsWhile we were there they said not to do the stumps because the pool guy was going to pull them They called back I believe it was months later to say they changed their minds and wanted the stumps doneWe told them at the time we could get it done but it would have to be when we were in the area, we did go back but it was done alreadyFrom a business perspective you have to understand we were there originally and time is money, although we shouldn't be expected to go back to grind the stumps at all when we were told not to, yet we did but I cannot say I can reimburse them for work that they had done by another company when had they not told us not to do the stumps the day the job was done they would've been done and this would not even be an issueMichele I***

This claim is currently with our insurance company

After just reading this complaint for the first time on September **, I sent someone over to regrind this stump Although it is written on our contracts that we cannot grind a stump within to inches of a fenceThe customer told our employee she didn't know what he was talking about, she was happy with the job So apparently there is no complaint or should have ever been one

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***