[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because: The business owner failed to address any of my issues. What is of no concern for her, but I will mention here, is that the person who originally rented the unit has been suffering through serious medical issues since last summer. As a result, I proceeded taking over the responsibility of making payments for many things, including the storage unit. But in this case, the business failed to send any sort of correspondence providing me with an accurate address to submit payment. She claims to have made verbal agreement on terms to resolve the situation but then changed the terms when payment was being made.She failed to address the fact that she called me (the customer) a liar as well as hanging up the phone in the middle of a conversation.
Payment was made for another month at the storage facility due to the fact that I have had no time to move the contents because of the said medical issues of the person on the contract. It is not up to the business owner to make judgement upon the actions of a customer.Regardless of when I move the contents of the storage unit, my request for reimbursement of the extra charges and a written apology from the business owner is still expected as of this time. The business owner did not address how she would satisfy that request.
Regards,
[redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because: The business owner failed to address any of my issues. What is of no concern for her, but I will mention here, is that the person who originally rented the unit has been suffering through serious medical issues since last summer. As a result, I proceeded taking over the responsibility of making payments for many things, including the storage unit. But in this case, the business failed to send any sort of correspondence providing me with an accurate address to submit payment. She claims to have made verbal agreement on terms to resolve the situation but then changed the terms when payment was being made.She failed to address the fact that she called me (the customer) a liar as well as hanging up the phone in the middle of a conversation.
Payment was made for another month at the storage facility due to the fact that I have had no time to move the contents because of the said medical issues of the person on the contract. It is not up to the business owner to make judgement upon the actions of a customer.Regardless of when I move the contents of the storage unit, my request for reimbursement of the extra charges and a written apology from the business owner is still expected as of this time. The business owner did not address how she would satisfy that request.
Regards,
[redacted]