CheapCaribbean.com, Incorporated

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: resort credit from what I understand is credit to be used within the confines of the resort. When I travel on a cruise or other vacations I have booked in the past, resort credit is used towards, spa treatments, extras in the resort, resort rentals, etc. Resort credit is NOT a book of coupons that can be used on useless things. Half of which are not even considered part of the resort. Ex: a photo shoot with a purchase of a photo album, a luxury car rental?? Seriously, you cannot even begin to tell me that you think this is not a bait and switch case. I contacted the resort, who you told me was responsible for this. They told me you are responsible. There was no fine print under Resort Credit that stayed you were getting a coupon book. This matter is far from resolved. And I will be contacting the press about this matter to investigate unless something is done by Monday. 
Regards,
[redacted]

Review: When we arrived at the hotel cheap Caribbean advertised it was nothing of that, there was no swim up bar there was no service our room was not clean there was mold on the window and poop marks still in the toilet , the water was brown you couldn't even brush your teeth with it and for the all inclusive you still had to pay for bottle water within an hour of us arriving I was in contact with them. The first women I spoke to ([redacted]) said there would be a one night penalty but that she couldn't get us into a different hotel till morning.the second person I talked to [redacted] said it could be up to a two night penalty and that she would get back to us before check out with the total. We didn't hear back from them till well after check out and we had already gone to a different hotel with the price which was an additional 1056 when we were first informed the highest it would be was 600 from [redacted].Desired Settlement: I would like to be refunded for the stay at our first hotel.

Business

Response:

During

the After review of the case, the following actions were taken by CheapCaribbean.com:

Review: Booked 3 nights/4 days on Cheapcaribbean website for the featured hotel with good ratings & paid extra for oceanview. This was a group trip,there was 5 families that booked together.When we arrived, hotel stated they were overbooked & would have to find us another accomodation for all 5 families. We called cheapcaribbean while we were debating with the hotel management & they stated hotel was to call them the day prior if they were overbooked so they could make other arrangements. We received no phone calls prior to arriving at the hotel. After 5 hours of waiting in the hotel lobby, we got sent to another hotel that was not a hotel we would have booked on our own. This was not kid friendly and far from the town. We also did not receive the oceanview and we paid $120 more for that added feature. When we returned from this trip, I spoke to customer care at cheapcaribbean. I received a response from them 2 wks later giving a credit for 2 nights for 2 adults at the same hotel that was overbooked. No credit for the oceanview. I emailed back stating this was unacceptable.They have not responded back. I also tried posting a review of the hotels & cheapcaribbean still has not posted. I think they are only posting the good reviews so unsuspecting travelers will book there & then get sent to another hotel that isn't that great. I completed a review on[redacted] and it was immediately posted. I also noticed there were other travelers this has happened to at this hotel. I paid $3212.57 for air , oceanview room and transfer. I think cheapcaribbean is doing a bait & switch by put these 'featured" hotels to get sales & then switch to another property that travelers would not have booked but end up getting paid the same amount.Desired Settlement: I didn't expect a full credit but at least a credit for a future air/hotel stay at my choosing.

Business

Response:

After review of the case, the following actions were

taking by CheapCariibean.com:

The client booked a reservation

online 1/9/14

Review: Booked a vacation on their website. Somehow the flights I received were not the ones I selected, I didn't notice this until days later. I booked 6 days and 5 nights in [redacted] from June 20th to June 26th. I thought I had booked a 4 hr flight leaving the 20th and 4 hr back on the 26th. What I got were 2 12 hr flights one that arrives in Cancun 11 pm on the 20th and the departure flight leaves at 1 am 6/26. I called and tried to fix the flights where I was informed I would incur a 1000 fee to change the 5 tickets and that was that. Later I asked for a refund of at least one of the nights as I would not be able to use it. In essence the first day I arrive at 11 pm so that day is gone, and we leave at 0100 on the 6th which means we would need to leave for the airport by 10 or 11 pm on 6/25 loosing another day. Instead of 6 days 5 nights I am only getting 5 days 4 nights. After hrs on the phone with them the Manager, [redacted] I believe, said the best she could do was to cancel 1 day (for a $150 fee and that was offering half price for the fees) give me a 225 dollar CC credit that I would have to take by March 4th of next year which I would not be able to.Desired Settlement: What I desire is better flights that I don't spend 24 hrs of flying for 8 hrs which is the only flights available on their site presently, or a cash refund for the day I am not going to be using. Even if I accidentally selected the improper flights they should not even offer flights that don't allow you to stay the amount of time you are paying for. I am only asking to get what I paid for or get a refund for what I will not receive.

Business

Response:

After review of the case, the following actions were taking by

CheapCariibean.com:

Review: I want to start of by saying that our trip didn't even happen yet and I am already regretting my decision to book with CheapCarribean for the following reason. The sell point for me was the fact that I can get a direct flight to and from our destination. Price was in line with other websites, but the flight option was much better so I went ahead and booked. Few days after booking, I log into the airline website to look up our flight and try to assign seats, so my husband and I can sit together. First off, for whatever reason, I cannot access the booking so I call the airline directly and this is what I am told. The fare purchased is basic, which means, they guarantee us a seat but we can't choose which one. In other words, we will most likely be sitting separately based on the flight capacity status. My option is to pay $8 PP to be able to assign seats. So I do. $32 additional just so that I can sit next to my husband.Secondly, this is a charter flight and it has special rules and regulations. For example, you have to be at the airport 3 hours in advance, and have to have your boarding pass an hour ahead or you don't fly. Also, 5 hour trip, you get no beverages or food. Beverage is $1.99 additional. Thirdly, all luggage weather carry on or checked in has to be paid for. The only thing allowed on the plane is your personal item of your choice. To make matters worse, if you do not know about this ahead of time, and take your carry on with you to the gate, you will pay $100 for it. Unlike all other airlines I ever flew with, all carry on items or checked items need to be paid for even though this is actually an international flight. So, upon learning all this, I called cheapcarribean to share my frustration and naturally they took the, "we are not responsible" route. I am disappointed at misinformation or lack there of. 5 pages of email trip confirmation and no mention of any of the additional cost.Thank God I called the airline to just confirm my itinerary otherwise it could have been a lot worse. If I had known this is the case, I would rather book a 1 stop route with [redacted] or [redacted], have a free baggage, beverage and peace of mind. It is my opinion and I believe its the right thing to do considering the cost of vacation package to include this information in the initial booking, so that the client can be aware. I am extremely disappointed in their actions as well as the customer service level and will definitely not use their services in the future. I understand they don't control airline rules and regulations but as this is a service they are selling as a part of the all inclusive deal, they should share all pertinent information at the time of booking.Desired Settlement: I want them to reimburse me for the $32 I already paid just to be able to assign seats as I would be able with no additional charge on [redacted] and or [redacted] Airlines and I want them to cover the price of our checked in or carry on luggage. Most of all, I want them to disclose this information to future bookers so they are informed on anything and everything that pertains to their booking. Even though they are not the actual airline, they are selling their service on the airline's behalf.

Business

Response:

After review of the case, the following actions were

taking by CheapCariibean.com:

The client booked a reservation

online on 11/22/13

The client purchased round trip

airfare from [redacted] to [redacted], 7

night stay at the [redacted] Resort

The client purchased this vacation themselves

and [redacted] to travel 1/12/13 thru 1/19/13 at a

total cost of $2624.84

A trip cost breakdown is as follows:

$1580.84 Hotel ($225.83

per person per night)

$1119.00 Airfare

$25.00 Deposit Fee

($-100.00) - Promo

Discount

$2624.84Total

Package

During the online booking

process the client was required to "Click and Agree" to our

nonrefundable Terms and Conditions. If these Terms are not agreed to

then the booking not a processing and the credit card not a charging.

Our

Terms specifically state:

“Changes to dates, destinations, hotel, air

itinerary, etc. can be made at any time for a Change Fee of $50 per person

(adults over the age of 12), plus any applicable airline penalties, hotel

cancellation penalties, and/or any increase in price resulting from the change. In addition, you will be

responsible for all charges, fees, duties, taxes, and assessment arising out of

your use of the Products and Services available from the Site.”

“The information, software, products, and

services published on this web site may include inaccuracies or typographical

errors. In particular, Cheapcaribbean.com, Inc. and its affiliates do not

guarantee the accuracy of, and disclaim liability for inaccuracies relating to

the information and description of the hotel, air, cruise, car and other travel

products displayed on this website (including, Without limitation, photographs,

list of hotel amenities, general product Descriptions, etc.), much of which

information is provided by the respective suppliers. Hotel ratings displayed on

this website are intended as only general guidelines, and CheapCaribbean.com,

Inc. and its affiliates do not guarantee the accuracy of the

ratings”

“CheapCaribbean.com, Inc., its affiliates,

and/or their respective suppliers make no representations about the suitability

of the information, software, products, and services contained on this web site

for any purpose, and the inclusion or offering for sale of any products or

services on this web site does not constitute any endorsement or recommendation

of such products or services by CheapCaribbean.com, Inc. or its affiliates. All

such information, software, products, and services are provided "as

is" without warranty of any kind. CheapCaribbean.com, Inc., its affiliates,

and/or their respective suppliers hereby disclaim all warranties and conditions

with regard to this information, software, products, and services, including

all implied warranties and conditions of merchantability, fitness for a

particular purpose, title, and non-infringement. The carriers, hotels and other

suppliers providing travel or other services for CheapCaribbean.com, Inc. are

independent contractors and not agents or employees of CheapCaribbean.com, Inc.

or its affiliates. CheapCaribbean.com, Inc. and its affiliates are not liable

for the acts, errors, omissions, representations, warranties, breaches or

negligence of any such suppliers or for any personal injuries, death, property

damage, or other damages or expenses resulting there from. CheapCaribbean.com,

Inc. and its affiliates have no liability and will make no refund in the event

of any delay, cancellation, overbooking, strike, force majeure or other causes

beyond their direct control, and they have no responsibility for any additional

expense, omissions, delays, re-routing or acts of any government or authority.

In no event shall CheapCaribbean.com, Inc., its affiliates, and/or their

respective suppliers be liable for any direct, indirect, punitive, incidental,

special, or consequential damages arising out of, or in any way connected with,

the use of this web site or with the delay or inability to use this web site,

or for any information, software, products, and services obtained through this

website, or otherwise arising out of the use of this website, whether based on

contract, tort, strict liability, or otherwise, even if CheapCaribbean.com,

Inc., its affiliates, and/or their respective suppliers have been advised of

the possibility of damages.”

·

Client

booked themselves online on 11/22/13

·

Client

contacted our service department on 11/26/13 in reference to the policy of the

airlines in which was chosen at the time of booking

·

The

agent advised our client (at it does state on our site which they agreed to at

the time of booking) that we are not responsible for additional fees imposed by

the vendors.

·

The

agent also advised our client that we do have agents available to speak to prior

to booking that could have assisted her with any questions or concerns she may

have had leading into the booking process.

·

No

changes were made to her reservation.

·

Attached

is a sample of the website after a client chooses a flight. As you can see we offer a wide variety of

carries to choose from. On this web page

there is a link to all carriers to view their fees and amenities offered, prior

to booking.

·

Per

our Terms and Conditions in part:

There may be additional

baggage, ticketing, fuel, security, and seat selection surcharges assessed by

the airlines at the time of check-in. In addition, government entry and

departure fees may apply, depending upon the destination. The customer is

solely responsible for these fees as well as all charges, duties, taxes,

assessment and hotel incidentals arising out of your use of the Products and

Services available from the Site. Incidental charges include, but are

not limited to, charges for telephone and safe access, as well as maid fees and

energy surcharges. CheapCaribbean.com reserves the right to correct any pricing

errors. Currency converters are based upon various publicly available sources

and should be used as guidelines only. Rates may vary based upon your form of

payment and may not be accurate.

This information is also found on

page 3 of the clients travel voucher:

ELECTRONIC TICKETS:

E-tickets apply for this flight. No tickets will be mailed.

Airline check-in locations require government issued photo ID and may request

proof of current

travel date (such as a printed copy of this itinerary) to issue a

boarding pass. Airport security checkpoints may require you to display both

your boarding

pass and photo ID before proceeding to the gate, so we recommend

that you obtain your boarding pass before proceeding to the security

checkpoint.

Please be advised that some

airlines do not offer pre-assigned seating. The airline you reserved may also

charge additional fees for pre-assigned seating,

checked baggage, and carry-on luggage. For information regarding these

policies, please contact the airline directly or visit the carrier's official

website.

·

In

this case the client is fully responsible for all charges.

·

The

client purchased their vacation online where a airlines links and information

was able to be viewed.

·

The

client clicked and agreed to are nonrefundable Terms and Conditions at the time

of booking.

Once again, we reiterate our sincere apologizes for any

difficulties they feel they may have encountered. Our aim is always to provide the best service

and we hope that they will give us another opportunity to prove this.

No compensation is being offered at this time.

Consumer

Response:

Review: I purchased a vacation package from Cheap Caribbean approximately soex weeks ago. A few weeks after doing so, I was informed by my doctor that I have a medical condition and that I am not allowed to travel. I am currently seven months pregnant and require bed rest due to a placenta issue. After being informed of the situation, I contacted Cheap Caribbean's customer service line and was told that since I declined to purchase the insurance offered to me at purchase, they couldn't give me a refund even, due to a medical reason but what they could offer me was a cheap caribbean credit to be used within 12 months or the option to transfer this to somebody else to travel with my husband or the option to transfer this to two other people altogether. I was asked to be transferred to a supervisor and after a few minutes on hold, I got disconnected. Fees or any other pricing issues were never discussed during this conversation.

After regaining some strength, I called back to settle on getting cheap caribbean credit though not my ideal solution I understood that I couldn't get my money back, sadly this second phone call didn't go so well. I started by saying that I couldn't make the trip any longer so I would like to get credit for future travel and it was then that I was informed that I would get credit minus the cheap caribbean fee and the airline fee per person, so from the $1200 I paid I would get $400 and something as credit. I told the agent that I had called a few days before and none of this was mentioned to me, he said that he was sure it had been and that he was going to listen to the replay or read the call's transcript, after holding for at least ten minutes he came back and said that he would waive the CC fees and that the hotel was fully refundable but couldn't do anything about the airline fees. I asked if found anything on my previous call regarding any fees mentioned to me and he said yes, when I asked to obtain a copy of this, he said he didn't have to show me anything, basically this recordings are only good when they are beneficial to the company but to be hidden when they are to benefit the customer. I am certain no fees were disclosed to me during my first call and would love to obtain this audio or transcript. He then told me that it didn't matter what the reason to cancel was because I didn't buy the insurance so since they are a non refundable company, there was nothing they could do for me but to take my money. Also that I was free to call the airline and deal with them but their fee was $200. So basically after cancelling you can't get anything close to what you originally purchase as you don't even get half your money back.

I did call the airline (which is another story on its own) and they told me that they apologized but they didn't have a medical emergency cancellation policy or better said, the policy regarding that states that, it doesn't matter what happens to you, you still have to pay all fees and fare differences. After feeling extremely defeated I was about to give in to the fees for future travel, keeping in mind it would be torture to schedule something like that, at the prices again, when I was told by [redacted] Airlines that the credit was only valid for 60 days ( I am on bed rest for the next 75 days). So not only they charge these fees, they also give you period of time to redeem it 10 months shorter than any airline. At this poin I asked to speak to a supervisor and was told that eveyone was going to tell me the same thing. With a child on the way you are willing to hear the same story 20 times, in hopes ofgetting dfferent outcome, for $700.

My issue regarding Cheap Caribbean here and again, my fault for not purchasing this insurance offer when it popped out, I actually don't even recall seeing it, but the fact that they are so great at putting these packages together and not having you deal with them separately up until the moment that you have an issue and at that point you are on your own. I don't want to have credit here and there that I will find many challenges to use. I want to have it with the place I utilized in the first place. I can't even imagine how big of a torture it would be to rebook again, but they don't care about that.Desired Settlement: I want a full credit for the same amount I paid from Cheap Caribbean to be used for a future purchase (as it was explained to me during my first phone call). At this point I don't even want a full cash/credit card refund (which I could get anywhere else, due to a medical condition). I do not want to deal with [redacted] Airlines, I chose a third party to deal with everything for a reason, it is extremely outrageous that they do not want anything to do with you once an issue arises. What kind of customer oriented company does this?

I would also like the fact that they want you to deal directly with the airlines or hotels should you have to cancel or reschedule because at that point they are no longer your third party provider, to be stated in a way that people will see it. They need to fully disclose all this information the same way they make their advertisement. I am an [redacted] Elite member and I know for a fact that it is easier for the third party provider to deal with the airline than the traveler. [redacted] had never asked me to call an airline directly to do anything, that is why you use them and they deal with everything, so this type of service is possible, just not the service Cheap Caribbean provides.

Thank you.

[redacted] I can provide medical forms if necessary.

Business

Response:

After review of the case, the

following actions were taking by CheapCariibean.com:

Review: I booked a trip to Cancun through cheap Caribbean. I was supposed to get an $800 resort room credit upon booking a certain week. After I made final payment and received my itinerary the $800 resort credit turned into $800 worth if coupons that I would have to spend a significant amount of money to use. Most coupons Were for services that wouldn't be needed. Upon contacting cheap Caribbean, my email was ignored.Desired Settlement: I would like to receive what I was promised, which was $800 in resort credit for my room.

Business

Response:

Re: [redacted]

After review of the case, the following actions were taken by

CheapCaribbean.com:

Review: I paid for a trip , bought trip insurance , I cancelled the trip now I am getting the run around. I cancelled last month and still I have recieved no refund papers . My emails have gone unanswered.Desired Settlement: Refund

Business

Response:

Our

client’s reservation was reviewed in full:

My husband and have a wonderful time at princess yucatan . We met one of cheapcaribean.com rep. Who assissted us on the tours. It was a great experience thank you.

Review: Refund of the day of our vacation lost at the airport waiting on an airplane that was scheduled to leave at 12 noon but was rescheduled to 4pm and we finally left Orlando Florida at 6:00 pm and arrived at the hotel to check in at approximately 7pm but could not check in until 9pm issues at the [redacted] but my main concern is that I had to book a hotel room at the [redacted] for the day at a rate of 111.59 just to have some where to wait 10 hrs for a flight. I attempted to get issue resolved with agent from Cheap Caribbean but was told I need to make sure the hotel knows my issue because they will cancel my reservation and give our room away and this was a prepaid trip.Desired Settlement: Refund of the day of our vacation lost at the airport waiting on an airplane that was scheduled to leave at 12 noon but was rescheduled to 4pm and we finally left Orlando Florida at 6:00 pm and arrived at the hotel to check in at approximately 7pm but could not check in until 9pm issues at the [redacted] but my main concern is that I had to book a hotel room at the [redacted] for the day at a rate of 111.59 just to have some where to wait 10 hrs for a flight.

Business

Response:

Review: Cheapcaribbean is a company that sells bundled vacation packages. My friend and I purchased a vacation package from their website "cheapcaribbean.com' (booking ID [redacted]) with a destination of [redacted] Mexico for 5 nights. Our vacation package was advertised as an "all-inclusive" vacation package. "All-inclusive" is a phrase regularly used by the travel industry to indicate that food and/or beverage is included within a vacation package. We made this purchase with the understanding that "all-inclusive" has that direct meaning.

Later, after the purchase, we reviewed the Travel Invoice and noticed that NO food nor beverage was listed within. I immediately called the cheapcarribean customer service line at 10:43am PST on 4/16/13 and spoke with a service person named [redacted]. I explained to [redacted] the fact that we purchased an advertised "all-inclusive" vacation package but failed to find anything included outside of the flight and hotel reservations. [redacted] stated that this package is a "European Plan". When I asked her to elaborate as to what European Plan indicates, she stated that it means no food or beverage included. I then asked what "all-inclusive" actually means. She stated that it depends from hotel to hotel. There was no clear explanation as to what "All-inclusive" actually meant regarding the package I actually purchased. After looking up my reservation, [redacted] stated that a message was on my hotel voucher that states that no food or beverage is included. My hotel voucher (within my Travel Invoice) does not state ANYTHING about food nor beverage. The comprehensive Travel Invoice also does not speak at all to food or beverage.

I also contacted the hotel relevant to this package, [redacted] to address this issue. The hotel stated that they do not offer any kind of all-inclusive packages at the hotel. This confirms that the liability of this advertisement lies solely on the advertising company Cheapcaribbean.

In conclusion, Cheapcaribbean advertised an "All-Inclusive" vacation package that literally does not include anything but the flight and hotel reservations. This is grounds for a FALSE ADVERTISEMENT complaint. Cheapcaribbean must only list "All-Inclusive" descriptors ONLY for vacation packages that actually have product/services included with the packageDesired Settlement: I expect to have a food and/or beverage voucher from the company that can be used at the hotel we are staying for each of the 5 nights. Such a voucher would be consistent with the advertised vacation package that was purchased from cheapcaribbean.

I also expect Cheapcaribbean to list its vacation packages appropriately. Stating "All-inclusive" on a vacation package, but not offering any inclusive services/products, is false advertisement and illegal.

Business

Response:

Review: On Monday I purchased a trip from cheapcaribbean based on a sale that was stated to end that day. The next day when I looked at the site again for a friend I see that the price of the hotel is now 480.00 less then the sale price they kept advertising was ending. I called to see what I could do about this since I am we'll aware that I am the grace period to cancel the hotel without penalties. I was told nothing they can do. I feel taken advantage of by their advertising saying hurry sale ending. Only to find out that the price was about to drop. If I had traveled for any other provider and the price dropped this far in advance I would have some kind of price protection. But the hurry sale ends today really ropes you in.Desired Settlement: I would like the difference of price credited to me.

Business

Response:

My family and friends, booked a trip to St. Thomas this past July. Cheap caribbean falsely advertised on their website for the Dreams Resort in St. Thomas. They sdvertised several amenities thst were not available. When questioned they denied any accountability on their part even though ghey were responsible for the website advertisement. They have not been helpful at all in rectifying the situstion. Too many things to put in a message. But we did post our utter dissatisfaction of Cheap Caribbean and Dreams St. Thomas on Trip Advisor.

Review: Good Evening,

I booked a stay at [redacted] Beach through Cheapcaribbean.com. On April 18th, I arrived at [redacted] Beach resort and was told at the front desk that they were overbooked and moved us to [redacted] resort without any notice in advance. We were treated rudely by the front desk at [redacted] and after demanding a partial refund from the hotel, we were coldly asked to never call the hotel again and to refer to Cheapcaribbean.com for any future complaints. After discussing this issue with cheapcaribbean.com, they offered us a complimentary 5 day stay at the same hotel. I clearly stated that I did not want a free stay at [redacted]. I wanted a partial refund for the inconvenience of the first night and for being switched to a hotel that I did not purchase a stay at.

Regards, [redacted]Desired Settlement: I want a partial refund.

Business

Response:

After review of the case, the following actions were taking by CheapCariibean.com:

• The client booked a reservation online on 2/14/14

The client purchased round trip airfare from ORD to SDQ , 5 night stay at the [redacted] Beach

The client purchased this vacation for himself and one other passenger to travel 4/17 – 4/22 at a total cost of $1343.26

A trip cost breakdown is as follows:

$688.06 Hotel

$755.20 Airfare

($-100.00) - Promo Discount

$1343.26 Total Package

• During the online booking process the client was required to "Click and Agree" to our nonrefundable Terms and Conditions. If these Terms are not agreed to then the booking not a processing and the credit card not a charging.

Our Terms specifically state:

• This vacation is nonrefundable and nontransferable

• Changes or cancellations will be charged a $50 per-person fee, a $200 per-ticket airline fee, and up to a 100% hotel penalty. A 100% penalty will be charged for No Show reservations.

• CheapCaribbean.com must be notified of any changes or cancellations and the customer is responsible for any increase in price resulting from changes

• Upon cancellation, Future Credit Vouchers will be issued less fees and will expire one (1) year from book date

• Passengers are responsible for providing proper travel documents needed to travel [redacted] CheapCaribbean is not responsible for denied boarding due to improper travel documents

• Customers are responsible for any additional airline baggage fees, ticketing fees, pre-assigned seating, incidentals at resort, charges, taxes, entry/exit fees and assessments resulting from purchase (View airline fees) You agree these fees may be subject to change at any time

• Services are provided "as is" without warranty of any kind

• CheapCaribbean.com has no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeure or other causes beyond their direct control, and they have no responsibility for any additional expense, omissions, delays, re-routing, acts of terrorism or acts of any government or authority. CheapCaribbean.com, Inc. and its affiliates are not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any such suppliers or for any personal injuries, death, property damage, or other damages or expenses resulting there from

• You agree to defend and indemnify CheapCaribbean.com, Inc., its affiliates, and/or their respective suppliers and any of their officers, directors, employees and agents from and against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties or other costs or expenses of any kind or nature

• Your use of this Website constitutes your agreement to all such terms, conditions, and notices found below, as well as the CheapCaribbean.com Terms of Use located on our website at www.cheapcaribbean.com/terms.jsp

• Unless you file any claim you may have with CheapCaribbean.com within 30 days after the termination of this trip, all parties are released from further liability

Charge Now: $USD

Charge on 08/03/2014: $USD

Total Price: $USD

Total Price: $USD

Balance $

I have read, accept, and agree to abide by CheapCaribbean.com's Terms and Conditions

In review:

• The client upon their arrival was offered a high ranking resort and the client accepted the move in full knowing he would be issued a complimentary return stay voucher as a goodwill gesture

• The client stayed the full 5 nights.

• The client used all the inclusive food, beverages, amenities and hotel room and never requested to move back to the originally purchased hotel

• Client used services of the airline without incident and as described

All services were rendered in full as purchased in accordance with the terms and conditions

Please see the attached documents including the booking summary, the Terms and Conditions, the email from resort offering the relocation, description of the resorts and the complimentary resort voucher

All services that the client purchased were renders in full per the Terms and Conditions that the client clicked and agreed to during the online booking process.

Once again, we reiterate our sincere apologizes for any difficulties they may have encountered. Our aim is always to provide the best service and we hope that they will give us another opportunity to prove this.

No refund or compensation is being offered at this time.

Review: I booked a family vacation to Barbados with this business in december 2012 costing 4691.60 (a lot of money for our family). The vacation was scheduled for 4/6-4/10. Due to airline issues and an aborted take-off due to mechanical failures, we could not continue with the trip. The travel insurance we purchased through cheap caribbean denied our claim for cancellation of the trip and cheap carribbean has a strict no refund policy. However, I advocated for myself directly with [redacted] airlines and the [redacted] hotel barbados and the [redacted] agreed to credit me 2 days of my 5 day stay (453.28). [redacted] Airlines agreed to issue me vouchers for the cost of the fights (2829.60). On 7/2 I received these vouchers from [redacted] airlines payable to cheap caribbean, since the purchase was made through cheap caribbean. [redacted] Barbados sent the credit to cheap caribbean as well. After numerous inquiries to cheap caribbean about the status of these credits and after escalating to their ceo, cheap caribbean provided me a credit of $453.28 on 7/13 for the hotel only. Since then I have sent numerous inquiries as to when I will receive the credit for the airfaire. The answer I continue to receive is, it is not showing in our system. I have offered to send them the vouchers the airline sent me. Cheap caribbean says it must show in the "system" before they will issue me the credit. It has been 8 weeks since [redacted] airlines issued these vouchers and still nothing. In addition for any credit they issue me, they are requiring use on or before 12/27/13 which leaves really very little time to plan for time off work, school etc the longer they delay giving the airline credit which I find very unfair especially considering the airline voucher says the vouchers are good 1 year from date of issue. date of issue is 7/2/13-Desired Settlement: I would like the full credit I worked diligently to negotiate with [redacted] airlines and [redacted] barbados. The total credit from my calculation is $3282.88. I also would like the deadline to use this credit to be extended from 12/27/13 to November 30, 2014 considering the very poor handling of this matter by cheap caribbean and to make up for all of the stress this entire matter has caused me and my family. if this outcome can not be provided in good faith without later retaliation, I would prefer a full credit refund to my credit card in the amount $3282.88.

Business

Response:

After review of the case, the following actions were

taken by CheapCaribbean.com:

Review: I purchased a vacation package for 4 night on Oct 27-31 in which I paid a total of 883.67 the price which also included trip Insurance . I went on line yesterday and saw that all Incluisive didnt include everything that each room has more benefits. I was told inclusive means everything so I went online and saw to upgrade to the Grand suite it would cost 137.93 per person more for the upgrade for the 4 nights, so I went to call caribbean they said it would cost me 1400.00 to upgrade thats the price I would have had when I booked 30 days ago which is not true.and if I was to book it now it would cost me 137.93 per person to upgrade,I went to other sites and the Grand room on [redacted] would cost 113.00 a night,per person for the Grand room and 87.00 for the room we have . I didnt even get a price receipt just the total not the price per night.Desired Settlement: I want to be up graded for the 137.93 that is advertised in which thats the up graded price today , 137.93 x 2 =$ 275.86 more ,. not 1400.00 +thats a 1124.14+ rip off, and they should say that Incluisive doesnt mean everything !!!

Business

Response:

After review of the case, the following actions were taking by CheapCariibean.com:

• The client a booked a reservation a online on 5/8/13

The client purchased a 4 night stay at the Grand Bahia Principe Jamaica

The client purchased this vacation for [redacted] and herself to travel 10/27/13 – 10/31/13 at a total cost of $883.67

A trip cost breakdown is as follows:

$727.94 Resort

84.00 Transfers

1.00 Donation to Charity

70.73 Enhanced Insurance

883.67 Total Package

• During the online booking process the client was required to "Click and Agree" to our nonrefundable Terms and Conditions. If these Terms are not agreed to then the booking not a processing and the credit card not a charging.

Our Terms specifically state:

“Changes to dates, destinations, hotel, air itinerary, etc. can be made at any time for a Change Fee of $50 per person (adults over the age of 12), plus any applicable airline penalties, hotel cancellation penalties, and/or any increase in price resulting from the change. In addition, you will be responsible for all charges, fees, duties, taxes, and assessment arising out of your use of the Products and Services available from the Site.”

“The information, software, products, and services published on this web site may include inaccuracies or typographical errors. In particular, Cheapcaribbean.com, Inc. and its affiliates do not guarantee the accuracy of, and disclaim liability for inaccuracies relating to the information and description of the hotel, air, cruise, car and other travel products displayed on this website (including, Without limitation, photographs, list of hotel amenities, general product Descriptions, etc.), much of which information is provided by the respective suppliers. Hotel ratings displayed on this website are intended as only general guidelines, and CheapCaribbean.com, Inc. and its affiliates do not guarantee the accuracy of the ratings”

“CheapCaribbean.com, Inc., its affiliates, and/or their respective suppliers make no representations about the suitability of the information, software, products, and services contained on this web site for any purpose, and the inclusion or offering for sale of any products or services on this web site does not constitute any endorsement or recommendation of such products or services by CheapCaribbean.com, Inc. or its affiliates. All such information, software, products, and services are provided "as is" without warranty of any kind. CheapCaribbean.com, Inc., its affiliates, and/or their respective suppliers hereby disclaim all warranties and conditions with regard to this information, software, products, and services, including all implied warranties and conditions of merchantability, fitness for a particular purpose, title, and non-infringement. The carriers, hotels and other suppliers providing travel or other services for CheapCaribbean.com, Inc. are independent contractors and not agents or employees of CheapCaribbean.com, Inc. or its affiliates. CheapCaribbean.com, Inc. and its affiliates are not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any such suppliers or for any personal injuries, death, property damage, or other damages or expenses resulting there from. CheapCaribbean.com, Inc. and its affiliates have no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeure or other causes beyond their direct control, and they have no responsibility for any additional expense, omissions, delays, re-routing or acts of any government or authority. In no event shall CheapCaribbean.com, Inc., its affiliates, and/or their respective suppliers be liable for any direct, indirect, punitive, incidental, special, or consequential damages arising out of, or in any way connected with, the use of this web site or with the delay or inability to use this web site, or for any information, software, products, and services obtained through this website, or otherwise arising out of the use of this website, whether based on contract, tort, strict liability, or otherwise, even if CheapCaribbean.com, Inc., its affiliates, and/or their respective suppliers have been advised of the possibility of damages.”

•Our client booked under a special rate with the resort and any changes made to the room category would then be offered at the standard resort price, per our contract with the resort

•In order for us to book the change under the rate in which the client booked we needed to contact the resort directly to see if they were willing to make an exception in this case

•We did received notification from the resort that they would honor the change under the current rate code for our mutual client

•We have contacted the client by phone and email and currently await her reply:

Thank you very much for booking with us! We understand that you wish to upgrade to the Junior Suite Premium room category at the [redacted]. We just received word from the resort that they will honor the change under the rate code you currently booked. The cost to do so would be an additional $265.14. Please contact me at your earliest convenience to confirm the change. I look forward to hearing from you soon.

Once again, we reiterate our sincere apologizes for any difficulties they may have encountered. Our aim is always to provide the best service and we hope that they will give us another opportunity to prove this.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: During my recent vacation to the Dominican Republic

with my family that I booked through CheapCaribbean.com,

I encountered a horrible probem which are bed bugs in the hotel rooms

we were staying in.

We complained to the managment and to Cheap Caribbean about

it, and were transferred 3 times to different set of rooms but in each room

there was the same problem.

We came home and threw away our 3 luggages and some of our clothes.

The rest we washed,but are suspecting that we might have brought them in our home somehow

so we feel that not only did they ruin our vacation,but jeopardized our health with these bites and all the expenses we went through and still are going through let alone the fear, anxiety and worry that this has caused us so we want to be refunded and compensated in full for all the expenses we went through and will have to endure to contain this problem.

Additionally our disabled son was terrified and still didn't recover from this experience and our lives changed in the worst possible way.Desired Settlement: trip refund and compensation for additional expenses

Business

Response:

After review of the case, the following actions were taken by

CheapCaribbean.com:

Review: Good Morning,

I am attempting to send information regarding a recent trip I booked through Cheapcaribbean.com and I am having technical difficulties. Is it possible to send me an email address so that I can forward my complaint that way.Desired Settlement: Refund for hotel and ground transportation.

Consumer

Response:

1 of 1,176 Fwd: CheapCaribbean.com booking #[redacted]TrashxRevdex.com of Metro DC and Eastern PA10:02 AM (7 minutes ago)to me---------- Forwarded message ----------

From: [redacted] <[redacted]>

Date: Mon, Aug 5, 2013 at 8:45 AM

Subject: RE: CheapCaribbean.com booking #[redacted]

To: [redacted] <[redacted]>

Cc: "[email protected]" <[email protected]>

My Revdex.com complaint # is [redacted]. [redacted]Manager of Billing Services[redacted].[redacted]

###-###-#### Phone

###-###-#### Fax

"Change is Good" From: [redacted] [mailto:[redacted]]

Sent: Monday, August 05, 2013 8:35 AM

To: [redacted]

Subject: RE: CheapCaribbean.com booking #[redacted] MY Revdex.com ID # IS [redacted](office): ###-###-####(fax:) ###-###-####(direct line) ###-###-####website: [redacted] From: [redacted] [mailto:[redacted]]

Sent: Monday, August 05, 2013 7:51 AM

To: [email protected]

Cc: [redacted] ([redacted]); [redacted]

Subject: RE: CheapCaribbean.com booking #[redacted]

Importance: High For [redacted] and [redacted], contact them asap [redacted]Manager of Billing Services[redacted]

###-###-#### Phone

###-###-#### Fax

"Change is Good" From: [redacted]

Sent: Monday, August 05, 2013 7:40 AM

To: '[email protected]'

Cc: [redacted] ([redacted]); [redacted]

Subject: RE: CheapCaribbean.com booking #[redacted]

Importance: High Good Morning CheapCaribbean.com and Revdex.com of New Castle Delaware: Revdex.com, I tried sending a complaint online, please confirm receipt of the e-mail. [redacted] and [redacted], you can also send your complaint to Revdex.com today. I will attempt to contact Revdex.com again today if I do not hear back by 12 noon EST. First, the local numbers that were provided in Cancun, Mexico were $1/minute and because of the difficulty everyone had speaking English we would have been on the telephone for a substantial amount of time and that would have cost us money. We had to wait a while before the front desk manager even considered making a telephone call for us to [redacted] travel because we did not feel like it was our responsibility to hunt them down. Next, you did not have a representative on the property and we looked several times and could not locate one; therefore, there was no way to lodge a complaint. In addition to that, I tried to send an e-mail from my cell phone and that was my method of contact while we were there. But because the wifi was in and out, I’m not sure if that message was ever received. We are customers and we are being treated as if we did something incorrect when we were in a foreign country and could not find anyone to help us at all. Every person we encounter did not speak English but they knew how to say, “you have to pay for that.” I’m offended by your lack of concern as a company to simply try to blow us off as if our money doesn’t help grow your business each time we use it. Yes, after the fact is late but it is not our fault that you did not have representation there to assist us. And, since you cannot assist us with any type of reimbursement outside of $20 for **. [redacted] transportation, because [redacted] or [redacted] Travel did not get back to us, because we were treated poorly from each company represented, and because you did not honor your policy and procedures, we will proceed w/taking this up w/the Revdex.com. I will be sure not to use your services again and I will be sure to tell my friends, family, and co-workers about this horrible experience and hope that they don’t use your service either. We work hard for our money and to be treated so poorly is not acceptable at all. Thanks for your time in this matter. Respectfully, [redacted]. [redacted]. [redacted]Manager of Billing Services[redacted]

###-###-#### Phone

###-###-#### Fax

"Change is Good"

Business

Response:

Re: Revdex.com Case # [redacted]

After

review of the case, the following actions were taken by CheapCaribbean.com:

The client booked a

vacation with a CheapCaribbean.com representative on 5/24/13

The client purchased round trip

airfare from PHL to CUN for 5 nights stay at the [redacted] and Round Trip Airport Transfers. Client

declined the Travel Insurance options.

The client purchased this vacation

for herself, [redacted] and [redacted] (*added to reservation on 5/31 land only)

to travel 7/9 – 7/11 at a total cost of $2228.38

Package cost breakdowns is as follows:

$1184.23 –

Hotel ($236.84 per night)

$1238.76 –

Airfare (619.38 X 2 passengers)

$120.00 –

Transfers Round Trip ($40 per person)

$ 25.00 – Deposit Fee

-$100.00–

Promo

-$219.61

Price Match

$2248.38 Total Package

[redacted]’s

credit card was charged a total amount of $1851.63

[redacted]’s

credit card was charged a total amount of $396.75

During the online

booking process the client is read the terms and condition. If these Terms

are not agreed to then the booking is not processed and the credit card is

not charged.

“By

making this reservation today with CheapCaribbean.com, you agree that all

travel packages are governed by the p

Terms

of Use appearing on our website as posted at www.cheapcaribbean.com/terms.jspand

that all passenger name information exactly matches your official documents.

Please note that once I submit your reservation, the entire amount will be

charged to your credit card. Once charged, it is non-refundable. Changes to or cancellation

of your reservation will incur a $50 per person fee, plus any applicable air

and resort penalties and any increase in price resulting from the change. Upon

cancellation, a credit towards future travel will be issued for the balance

remaining. Hurricane and Weather insurance is not included in this package,

however comprehensive illness and injury insurance is available, as well as an

enhanced ‘Cancel for Any Reason’ plan, both of which include the weather insurance

coverage. The Standard illness and injury coverage is available for purchase up

until 72 hours prior to departure, however, the enhanced ‘Cancel for Any

Reason’ plan must be purchased today; this enhanced insurance is not available

for purchase at a later date. You the customer are responsible for any

additional airline baggage fees, pre-assigned seating, incidentals at the

resort, and entry or exit fees resulting from purchase. Lastly, it is your

responsibility to ensure that you have the proper documents to enter, connect

through, or stop in the destinations on your itinerary. CheapCaribbean.com is

not responsible for denied boarding due to improper documentation. Please note,

it is your responsibility to confirm your flights directly with the airline 24

hours prior to travel. Do you agree to these terms and conditions?” - The

client must

agree

before you proceed with the booking.

In review of the reservation:

o

5/24 Client called specifically to book the [redacted] and

informs the agent of her intent

o

We received no correspondence from our clients while in

destination per our records

o

7/17 received client’s complaint post travel which was reviewed in

full

o

7/17 we sent clients an acknowledgement of receiving their

feedback

o

8/2 we authorized a refund to [redacted] for the missed transfer and

sent the client the following letter addressing our clients concerns:

We would first like to take this opportunity

to thank you for your patience while we further looked into your concerns. We

are very sorry to hear of the disappointment with your recent trip to the

[redacted]. It is always our goal to provide our customers with the best

vacation at the best price and we want nothing more than for you to enjoy your

vacations with CheapCaribbean.com. It is unfortunate when circumstances beyond

our control occur among the hundreds of vendors we carry on our website.

Thank you for taking the time to provide us

with your valuable comments. Upon reviewing the Added Value contained within

your travel documents, we must acknowledge that your reservation does not

qualify for the Added Value Free Room Upgrade. Per the information stated on

your Added Value voucher, the guaranteed free room upgrade is only valid when

booking in the Superior Deluxe Garden View room category. As you know, you

booked the Deluxe Gardenview room category and not the Superior Deluxe Garden

View room category. In regards to the difficulties in which you encountered

during your stay at [redacted], we must acknowledge that

CheapCaribbean.com was not contacted or made aware while you were in

destination of any issues in which you were encountering with the resort.

Your documents contained a voucher which

states. If you need to contact us while

on vacation, please call our Destination Help Desk. Your documents also

contained a voucher with a local phone number and email address for our

Destination Service Representative who lives in the Riviera Maya area. Our

Destination Service Representative is available to assist clients with

questions and/or issues that may arise at resorts. The toll free number and

email address to our main office, which is open daily from 5am-3am EST, is also

located on every voucher within your travel documents. We truly apologize for

any inconveniences you experienced; however, we could have immediately

contacted the resort on your behalf to advise your dissatisfaction and/or moved

you to another resort.

As you know, CheapCaribbean.com was not

contacted until upon return from your trip. It is often times difficult to

repair a broken vacation upon return. Giving us the opportunity to repair while

in destination may have been more satisfying to you in the end. At this date,

the services in which were offered to you were rendered in full. Nevertheless,

we have contacted the resort to inform them of the concerns you encountered

during your stay. Please be assured that we will continue to work directly with

the Management and staff at [redacted] to ensure our clients are

receiving the service they expect and deserve.

Again, we appreciate you taking the time to

let us know of your experience so that we may use this information to improve

the service we provide to our future customers. In regards to the return

transfer service in which **. [redacted] did not receive, we are refunding **.

[redacted] for $20.00 as that is equal to the amount paid for the one (1) way

return transfer service not received. The refund will be issued to **. [redacted]

[redacted] credit card on file ending [redacted] that was used to book her reservation.

Please be advised that it can take 7-10 business days for the refund to show on

your credit card, depending upon your individual bank/credit card company.

In regards to the rain you encountered during

your trip, as per the SPF voucher included in your travel documents, please be

advised that you would need to email [redacted] with 30 days

upon your trip return. Upon verification of our weather records, you will

receive a SPF promotional code via email which has a total value of $100 as per

the terms and conditions of the SPF 100 Sunshine Protection Plan.

Please be assured that CheapCaribbean.com

appreciates you as our valued client and truly apologizes for any difficulties

you may have encountered. While we cannot change the past, it is our hope that

you will give us the opportunity to serve you again in the near future so that

we can provide you with a much more positive travel experience. We offer a

broad spectrum of properties, and there is no question that we can find

something you will enjoy. Thank you again for choosing CheapCaribbean.com!

Assuring you of our best intentions at all times, we remain,

Yours sincerely,

Customer Care Department

Once again, we reiterate are sincere apologizes for the issues the

client felt they encountered and/or did not meet their expectations. It’s difficult to resolve some issues once the

client has returned from their vacation and the services have been rendered. Again,

the best way to resolve these types of issues is to address them

first with the resort while in destination. It’s easier to show or expresses what

is wrong and what the client wishes to have corrected right then and there. If satisfaction

is not reached we then suggest of course contacting us for further assistance.

Our aim is always to provide the best service and we hope that

they will give us another opportunity to prove this.

*Terms and Conditions attached

*Travel Documents attached

No further compensation is being offers at this time. All services

are seen as rendered in full.

Consumer

Response:

Good Morning Revdex.com,

After all is said and done, we had NO WAY of contacting them while in Mexico unless we PAID for it ourselves. We tried numerous times via WIFI to email and could not contact anyone. The "FREE" "Local" number that they "said" they provided did not exist nor was it given to us. We were told every call we made we had to pay for it. Never mind the fact that I sent pictures of our sleeping arrangements which was not surprising being that we received poor service the entire trip. I am offended that they will not give us a refund on at least the hotel portion! This company will never see any business from me, my family, or friends.

Please see initial letter, pictures, etc. below:

[redacted]. [redacted]

###-###-####

July 12, 2013

Cheap Caribbean

2003 South Easton Road

Suite 100

Doylestown, PA 18901

Reservation #: [redacted].*

Dates: 7/6-11/2013

Cancun, Mexico

Dear Sir or Madam:

In recent years, I was a customer of [redacted] Travel and after many years of faithful patronage I took a chance and started booking my vacations on my own. My first with Cheapcaribbean.com was last October 2012 when my friends and I traveled to Montego Bay, Jamaica West Indies (Reservation #’s: [redacted] & [redacted] & Dates: 10/11-15/2012 [redacted]) and I was so impressed, I decided to use your service again to travel to Cancun, Mexico this year. However, this trip to Cancun was less than favorable and we were extremely disappointed and frustrated (and that is putting it mildly). Our complaints are as follows:

I. Rain

a. Dates: from 7/6-8/2013 (Saturday-Monday) and I was neither aware nor informed that this was Mexico’s raining season.

b. Your SPF 100 Sunshine Protection Plan bullet # 3 only allows one person the $100 off credit. All 3 of us should be entitled to the $100 credit.

II. Room Upgrade

a. Added Value states that we would be guaranteed a FREE room upgrade. However, we were given a small cot that was placed tightly in a corner of our room and I literally had to stand on the bed to climb on and lie down. The bed was old and uncomfortable; I will attach photos of the bed.

b. Room service had to be called several times to clean our room, bring fresh towels and face cloths, bring bathroom tissue, and to restock the mini-bar. Usually we waited for long periods of time for them to bring us any of the items.

c. Television broke and was replaced and had 2 English channels and around 12 a.m. pornography was shown which is offensive and my 17 year old daughter was with us and that was totally inappropriate.

d. Was promised a spa credit initially (first day) and then informed and haggled to go to a timesharing event which we declined. We were told to speak to “[redacted]” but there was no one by that name working at the time at the Circle One desk. Spoke to a man named “[redacted]” at the front desk regarding the situation and he was very rude to me.

III. Dining

a. Each restaurant server was rude and could barely speak English.

b. We were hurried along to eat on numerous occasions

c. We were treated poorly in the restaurants (racism)

d. Food mediocre at best

e. Was told we couldn’t eat several times

IV. Shuttle Service

a. Shuttle service did not run in a timely fashion

b. Shuttle literally broke down and we were ordered off to walk a long distance

c. When my daughter and I were ready to check out, we called the shuttle service 7 times and were not picked up until 45 minutes later.

V. Airport Transportation

a. We were told to meet an [redacted] representative named [redacted] and another male representative to arrange for transportation to the airport.

b. We waited in line for 20 minutes to speak with a female representative named [redacted] and she spent 5 minutes with us and hurried us along.

c. The day before our departure we spent 1.5 hours speaking with the front desk representative to call [redacted] to obtain & arrange our transportation to the airport. We used the front desk telephone because if we would have called from our room it would have cost $1./minute.

d. After spending all of that time in the lobby with [redacted], when we got back to the room we received a voicemail message giving us transportation details. We received this message roughly around 9:30 p.m. the day before we were scheduled to leave. We were nervous because we were told the transportation would be arranged the day after our initial arrival.

e. [redacted] had an early departure on 7/11/13 and we were in front of the hotel roughly around 7:55 a.m. that day and we waited until about 9:45 a.m. for the bus to pick her up to bring her to the airport. We spoke to [redacted] who was not helpful at all and just kept looking at her phone and texting as we sat anxiously waiting to find out how **. [redacted] would make it to the airport on time to catch her flight which was scheduled for departure at 11:45 a.m.

VI. Beach

a. The beach had sand bags along the entire beach

b. Water was dirty and filled with seed weed and we were forced to stay in the pool area. I do not travel to the Caribbean to go to the pool because I can do that in the USA but we did not have a choice in the matter.

Overall, I must admit, that this has been one of the worse vacations I have ever taken. Moreover, I am sick from the horrible/undercooked food. I have literally been sick for the past 3 days from the food/drinks. I realize that you are a large company with and you have a good reputation for providing customers with the utmost/best customer service. Therefore, we are humbly requesting to be reimbursed for the trip. I did not expect this type of service at all and this was a graduation gift to my daughter and she was so unhappy there.

I hope to hear from a representative soon regarding my letter and request.

Thank you for your time, immediate attention, and consideration in this matter.

Respectfully,

Cc: File

[redacted]

[redacted] Tours

Please review the email below. I called & left a message today & this is my 5th attempt trying to contact your company.

Review: I booked a resort with them and paid in full on August 6th, 2013 at approximately 730am. The website stated that my confirmation number is: [redacted]. A few minutes later I received email confirmation of the purchase and the official voucher to present to the resort upon arrival. I also received a bank alert on my card that cheapcaribbean has deducted 893.92 from the account.

At this point we packed and purchased transportation so that we can arrive at the resort in [redacted], Dominican Republic.

Upon arrival I received an email from cheapcaribbean accusing me of credit card fraud and saying that this fraud is a very serious action, etc. and that my reservation was cancelled. At this point I became very upset because they took my money and I have no where to go, almost got robbed trying to find alternate place to stay but I was stuck anyway because cheapcaribbean still had my money so I could not book or pay for anything else.

I called and spoke to a representative and they said that there was nothing they could do and that they don't allow reservations in such short notice. Then why did the system let me do it and take my money as well?

Basically cheapcaribbean left me stranded and misrepresented themselves. I want my money back today or my reservation reinstated or I will be forced to take legal action.Desired Settlement: I would like a refund plus damages which are yet to be incurred due to the fact that they took my money. At this point that have stolen my money and not given me what I purchased and that is a crime as well.

Business

Response:

After review of the case, the

following actions were taking by CheapCariibean.com:

Review: I purchase a vacation on cheap caribbean .com, for travel to punta cana in dominican republic from friday 5/3/13 to 5/6/13.I laso purchase an insurance coverage incsae of cacellation on my part..I got sick with pink eyes, and called cheap cariebbean5/2/13 to cancel and get a refund because I couldnt ttravel with pink eyes its very contagious.Desired Settlement: I would like this company to help me get my refund and to report this companyy for false advertising, also for this company to beput on awatch for not delivering as promised. .

Business

Response: