Here is my response to this complaint._______________________________________ May 8, Mr [redacted] *** RE: Aspen Dental Account Number [redacted] Revdex.com Complaint ID # [redacted] Dear Mr [redacted] : Thank you for sharing your concerns about the treatment you received I am writing to you on behalf of the Greenville, SC Aspen Dental branded practice, owned and operated by SC Smiles LLC I certainly do apologize for your experience at the Greenville, SC Aspen Dental officeI am in receipt of your complaint filed with the Revdex.com I have reviewed it and your Aspen Dental with the Greenville, SC Aspen Dental Office Manager, [redacted] , the Regional Manager, ***, and the Clinical Director, Dr [redacted] No warranties or guarantees exist on the crown that you received in July The offer to provide treatment for bridgework to you at a 30% discount remains open As a courtesy, the $balance on your account due from your exam on April 07, has been removed If you wish to move forward with treatment, please contact [redacted] at the dental office and she will be happy to assist you I appreciate you giving me the opportunity to respond to your inquiry A copy of this letter has been forwarded to the Revdex.com in response to your complaintI am available for any further questions at the below contact informationSincerely, *** *** [redacted] ***Senior Patient Satisfaction SpecialistAspen Dental Management, Inc.Phone: 1-866- [redacted] , Extension ***Fax: (315) [redacted] E-mail: [redacted]
December 15, Ms [redacted] *** [redacted] Way [redacted] , SC RE: Aspen Dental Account Number [redacted] Revdex.com Complaint ID # [redacted] Dear Ms***: Thank you for sharing your concerns about the treatment you receivedI am writing to you on behalf of the [redacted] , SC Aspen Dental branded practice, owned and operated by SC [redacted] **I certainly do apologize for your experience at the [redacted] , SC Aspen Dental officeI am in receipt of your complaint filed with the Revdex.comI have reviewed it with the [redacted] , SC Aspen Dental Office Manager, [redacted] I apologize for any miscommunication or misunderstanding concerning your expectation to have a cleaning done on the same day as the exam and x-rayWhether it was done on that day or at a later date, there still would be a separate charge over and above the $paid for the exam and x-rayAs a token of my apology, enclosed with this letter please find a $gift cardThis is not meant to be a solution to the problem, but it can at least offset the travel cost of having to make another trip to the dental officeI appreciate you giving me the opportunity to respond to your inquiryA copy of this letter has been forwarded to the Revdex.com in response to your complaintI am available for any further questions at the below contact informationSincerely, [redacted] *** [redacted] *** Senior Patient Satisfaction Specialist Aspen Dental Management, IncPhone: 1- [redacted] , Extension *** Fax: ( [redacted] E-mail: [redacted] .com
Here is my response to his complaint rebuttal.____________________________________________ To whom it may concern: Per the Spartanburg, SC Aspen Dental Office Manager, [redacted] ***, Mr*** came into the dental office on June 19, 2017, and picket up the antibiotics in question He was also give copies of his x-rays His written dental records are being mailed to himPlease let me know if you require anything further Sincerely, *** *** [redacted] ***Senior Patient Satisfaction SpecialistAspen Dental Management, Inc.Phone: 1-866-***-***, Extension ***Fax: (315) ***-***E-mail: [redacted]
Here is my response to this complaint.________________________________________ May 31, Mr [redacted] *** RE: Aspen Dental Account Number [redacted] Revdex.com Complaint ID # [redacted] Dear Mr***: Thank you for sharing your concerns about the treatment you received I am writing to you on behalf of the Spartanburg, SC Aspen Dental branded practice, owned and operated by SC Smiles LLC I certainly do apologize for your experience at the Spartanburg, SC Aspen Dental officeI am in receipt of your complaint filed with the Revdex.com I have reviewed it and your Aspen Dental account with the Spartanburg, SC Aspen Dental Office Manager Assistant, Allie, who has advised me that she has spoken with you concerning this matter on more than one occasion I am sorry that we were not able to accommodate your wishes with respect to your dental treatment Going forward, I wish you the best with your dental health I appreciate you giving me the opportunity to respond to your inquiry A copy of this letter has been forwarded to the Revdex.com in response to your complaintI am available for any further questions at the below contact informationSincerely, *** *** [redacted] ***Senior Patient Satisfaction SpecialistAspen Dental Management, Inc.Phone: 1-866-***-***, Extension ***Fax: (315) ***-***E-mail: [redacted]
To: ***@att.net Mr*** *** ** *** *** Ct *** ***, SC 29690 RE: Aspen Dental Account Number *** Revdex.com Complaint ID # ***
Dear Mr***: Thank you for sharing your concerns about the treatment you
receivedI am writing to you on behalf of the ***, SC Aspen Dental branded practice, owned and operated by ** *** LLCI certainly do apologize for your experience at the ***, SC Aspen Dental office. I am in receipt of your complaint filed with the Revdex.comI have reviewed it with the ***, SC Aspen Dental Office Manager and the treating dentist Dr***You were last seen on April 24, In order to determine what the specific issue is you must be re-evaluatedPlease contact the ***, SC Aspen Dental office at (864) *** (option 2) to make an appointment to be seenYou will be able to discuss your concerns with the dentist at that time. I appreciate you giving me the opportunity to respond to your inquiryA copy of this letter has been forwarded to the Revdex.com in response to your complaintI am available for any further questions at the below contact information. Sincerely, *** *** *** *** Senior Patient Satisfaction Specialist Aspen Dental Management, Inc. Phone: 1-***, Extension *** Fax: (3*** ***-mail: ***
Revdex.com:
Because of this companies inaction I have been left with medication that is about to expire and no time to find another dentist to do what aspen dental said they would do to help me stay healthyAs my disease progresses aspen dental seems more worried about money than replacing the medicine that I need and they kept in their office while they never worked on getting me the treatment they promisedHopefully someone other than mr *** can look at this situation and figure a better solution than what he has provided since he was asked to help resolve this mess over two months ago
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
[To assist us in bringing this matter to a close, Please let us know below why you are rejecting the offer made by the business.]
Regards,
** ***
Here is my response to this complaint._____________________________________ January 15, 2018 MrE*** ES*** * *** **
***, SC *** RE: Aspen Dental Account Number *** Revdex.com
Complaint ID # *** Dear MrS***: Thank you for sharing your concerns about the treatment you received. I am writing to you on behalf of the Greenville, SC Aspen Dental branded practice, owned and operated by SC Smiles LLC. I certainly do apologize for your experience at Greenville, SC Aspen Dental office. I am in receipt of your complaint filed with the Revdex.com. I have reviewed it and your Aspen Dental account. As you have previously been made aware, you have been dismissed from care as a patient of all Aspen Dental practices. With regard to your dissatisfaction concerning the denture you purchased, a full refund of the amount paid for the denture has been processed back to the Dental First Finance account that you used to make payment with. On December 06, a refund in the amount of $1,was processed back to Dental First Finance. Please contact Dental First directly to confirm receipt. For your review, enclosed with this letter is a copy of your Aspen Dental account ledger showing all transactions to date. I appreciate you giving me the opportunity to respond to your inquiry. A copy of this letter has been forwarded to the Revdex.com in response to your complaintI am available for any further questions at the below contact information. Sincerely, R** H*** R** H***Senior Patient Satisfaction SpecialistAspen Dental Management, Inc.Phone: 1-315-454-6000, Extension ***Fax: (315) ***-*** E-mail: ***
In regards to your message,Aspen Dental has contacted me concerning my complaintI have scheduled an appointment for 4/13/at there *** location.Please accept my appologies for not contacting you when the appointment was made Thank You, *** ***
Revdex.com:I attempted to pick up my records today and was told by office manager I could only have copy of x-rays and not my own dental records due to hippaI want copies all of my records from Aspen DentalThis is a constant waste of timeAll which could have been avoided,I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
[To assist us in bringing this matter to a close, Please let us know below why you are rejecting the offer made by the business.]
Regards,
** ***
Here is my response to this complaint.________________________________________ May 31, 2017 Mr. [redacted] RE: Aspen Dental Account Number [redacted] Revdex.com Complaint...
ID # [redacted] Dear Mr. [redacted]: Thank you for sharing your concerns about the treatment you received. I am writing to you on behalf of the Spartanburg, SC Aspen Dental branded practice, owned and operated by SC Smiles LLC. I certainly do apologize for your experience at the Spartanburg, SC Aspen Dental office. I am in receipt of your complaint filed with the Revdex.com. I have reviewed it and your Aspen Dental account with the Spartanburg, SC Aspen Dental Office Manager Assistant, Allie, who has advised me that she has spoken with you concerning this matter on more than one occasion. I am sorry that we were not able to accommodate your wishes with respect to your dental treatment. Going forward, I wish you the best with your dental health. I appreciate you giving me the opportunity to respond to your inquiry. A copy of this letter has been forwarded to the Revdex.com in response to your complaint. I am available for any further questions at the below contact information. Sincerely, [redacted]Senior Patient Satisfaction SpecialistAspen Dental Management, Inc.Phone: 1-866-[redacted], Extension [redacted]Fax: (315) [redacted]E-mail: [redacted]
Here is my response to his complaint rebuttal.____________________________________________ To whom it may concern: Per the Spartanburg, SC Aspen Dental Office Manager, [redacted], Mr. [redacted] came into the dental office on June 19, 2017, and picket up the antibiotics in question. He was also give copies of his x-rays. His written dental records are being mailed to him. Please let me know if you require anything further Sincerely, [redacted]Senior Patient Satisfaction SpecialistAspen Dental Management, Inc.Phone: 1-866-[redacted], Extension [redacted]Fax: (315) [redacted]E-mail: [redacted]
Here is my response to this complaint._______________________________________ May 8, 2017 Mr. [redacted]
[redacted] RE: Aspen Dental Account Number [redacted] Revdex.com...
Complaint ID # [redacted] Dear Mr. [redacted]: Thank you for sharing your concerns about the treatment you received. I am writing to you on behalf of the Greenville, SC Aspen Dental branded practice, owned and operated by SC Smiles LLC. I certainly do apologize for your experience at the Greenville, SC Aspen Dental office. I am in receipt of your complaint filed with the Revdex.com. I have reviewed it and your Aspen Dental with the Greenville, SC Aspen Dental Office Manager, [redacted], the Regional Manager, [redacted], and the Clinical Director, Dr. [redacted]. No warranties or guarantees exist on the crown that you received in July 2015. The offer to provide treatment for bridgework to you at a 30% discount remains open. As a courtesy, the $63.20 balance on your account due from your exam on April 07, 2017 has been removed. If you wish to move forward with treatment, please contact [redacted] at the dental office and she will be happy to assist you. I appreciate you giving me the opportunity to respond to your inquiry. A copy of this letter has been forwarded to the Revdex.com in response to your complaint. I am available for any further questions at the below contact information. Sincerely, [redacted] [redacted]Senior Patient Satisfaction SpecialistAspen Dental Management, Inc.Phone: 1-866-[redacted], Extension [redacted]Fax: (315) [redacted] E-mail: [redacted]
December 15, 2016 Ms. [redacted] Way [redacted], SC 29673 RE: Aspen Dental Account Number [redacted] Revdex.com Complaint ID # [redacted] Dear Ms. [redacted]: Thank you for sharing your concerns about the treatment you received. I am writing to you...
on behalf of the [redacted], SC Aspen Dental branded practice, owned and operated by SC [redacted] **. I certainly do apologize for your experience at the [redacted], SC Aspen Dental office. I am in receipt of your complaint filed with the Revdex.com. I have reviewed it with the [redacted], SC Aspen Dental Office Manager, [redacted]. I apologize for any miscommunication or misunderstanding concerning your expectation to have a cleaning done on the same day as the exam and x-ray. Whether it was done on that day or at a later date, there still would be a separate charge over and above the $67.00 paid for the exam and x-ray. As a token of my apology, enclosed with this letter please find a $25.00 gift card. This is not meant to be a solution to the problem, but it can at least offset the travel cost of having to make another trip to the dental office. I appreciate you giving me the opportunity to respond to your inquiry. A copy of this letter has been forwarded to the Revdex.com in response to your complaint. I am available for any further questions at the below contact information. Sincerely, [redacted] Senior Patient Satisfaction Specialist Aspen Dental Management, Inc. Phone: 1-[redacted], Extension [redacted] Fax: ([redacted] E-mail: [redacted].com
Here is my response to this complaint._______________________________________ May 8, Mr [redacted] *** RE: Aspen Dental Account Number [redacted] Revdex.com Complaint ID # [redacted] Dear Mr [redacted] : Thank you for sharing your concerns about the treatment you received I am writing to you on behalf of the Greenville, SC Aspen Dental branded practice, owned and operated by SC Smiles LLC I certainly do apologize for your experience at the Greenville, SC Aspen Dental officeI am in receipt of your complaint filed with the Revdex.com I have reviewed it and your Aspen Dental with the Greenville, SC Aspen Dental Office Manager, [redacted] , the Regional Manager, ***, and the Clinical Director, Dr [redacted] No warranties or guarantees exist on the crown that you received in July The offer to provide treatment for bridgework to you at a 30% discount remains open As a courtesy, the $balance on your account due from your exam on April 07, has been removed If you wish to move forward with treatment, please contact [redacted] at the dental office and she will be happy to assist you I appreciate you giving me the opportunity to respond to your inquiry A copy of this letter has been forwarded to the Revdex.com in response to your complaintI am available for any further questions at the below contact informationSincerely, *** *** [redacted] ***Senior Patient Satisfaction SpecialistAspen Dental Management, Inc.Phone: 1-866- [redacted] , Extension ***Fax: (315) [redacted] E-mail: [redacted]
December 15, Ms [redacted] *** [redacted] Way [redacted] , SC RE: Aspen Dental Account Number [redacted] Revdex.com Complaint ID # [redacted] Dear Ms***: Thank you for sharing your concerns about the treatment you receivedI am writing to you on behalf of the [redacted] , SC Aspen Dental branded practice, owned and operated by SC [redacted] **I certainly do apologize for your experience at the [redacted] , SC Aspen Dental officeI am in receipt of your complaint filed with the Revdex.comI have reviewed it with the [redacted] , SC Aspen Dental Office Manager, [redacted] I apologize for any miscommunication or misunderstanding concerning your expectation to have a cleaning done on the same day as the exam and x-rayWhether it was done on that day or at a later date, there still would be a separate charge over and above the $paid for the exam and x-rayAs a token of my apology, enclosed with this letter please find a $gift cardThis is not meant to be a solution to the problem, but it can at least offset the travel cost of having to make another trip to the dental officeI appreciate you giving me the opportunity to respond to your inquiryA copy of this letter has been forwarded to the Revdex.com in response to your complaintI am available for any further questions at the below contact informationSincerely, [redacted] *** [redacted] *** Senior Patient Satisfaction Specialist Aspen Dental Management, IncPhone: 1- [redacted] , Extension *** Fax: ( [redacted] E-mail: [redacted] .com
Here is my response to his complaint rebuttal.____________________________________________ To whom it may concern: Per the Spartanburg, SC Aspen Dental Office Manager, [redacted] ***, Mr*** came into the dental office on June 19, 2017, and picket up the antibiotics in question He was also give copies of his x-rays His written dental records are being mailed to himPlease let me know if you require anything further Sincerely, *** *** [redacted] ***Senior Patient Satisfaction SpecialistAspen Dental Management, Inc.Phone: 1-866-***-***, Extension ***Fax: (315) ***-***E-mail: [redacted]
Here is my response to this complaint.________________________________________ May 31, Mr [redacted] *** RE: Aspen Dental Account Number [redacted] Revdex.com Complaint ID # [redacted] Dear Mr***: Thank you for sharing your concerns about the treatment you received I am writing to you on behalf of the Spartanburg, SC Aspen Dental branded practice, owned and operated by SC Smiles LLC I certainly do apologize for your experience at the Spartanburg, SC Aspen Dental officeI am in receipt of your complaint filed with the Revdex.com I have reviewed it and your Aspen Dental account with the Spartanburg, SC Aspen Dental Office Manager Assistant, Allie, who has advised me that she has spoken with you concerning this matter on more than one occasion I am sorry that we were not able to accommodate your wishes with respect to your dental treatment Going forward, I wish you the best with your dental health I appreciate you giving me the opportunity to respond to your inquiry A copy of this letter has been forwarded to the Revdex.com in response to your complaintI am available for any further questions at the below contact informationSincerely, *** *** [redacted] ***Senior Patient Satisfaction SpecialistAspen Dental Management, Inc.Phone: 1-866-***-***, Extension ***Fax: (315) ***-***E-mail: [redacted]
To: ***@att.net Mr*** *** ** *** *** Ct *** ***, SC 29690 RE: Aspen Dental Account Number *** Revdex.com Complaint ID # ***
Dear Mr***: Thank you for sharing your concerns about the treatment you
receivedI am writing to you on behalf of the ***, SC Aspen Dental branded practice, owned and operated by ** *** LLCI certainly do apologize for your experience at the ***, SC Aspen Dental office. I am in receipt of your complaint filed with the Revdex.comI have reviewed it with the ***, SC Aspen Dental Office Manager and the treating dentist Dr***You were last seen on April 24, In order to determine what the specific issue is you must be re-evaluatedPlease contact the ***, SC Aspen Dental office at (864) *** (option 2) to make an appointment to be seenYou will be able to discuss your concerns with the dentist at that time. I appreciate you giving me the opportunity to respond to your inquiryA copy of this letter has been forwarded to the Revdex.com in response to your complaintI am available for any further questions at the below contact information. Sincerely, *** *** *** *** Senior Patient Satisfaction Specialist Aspen Dental Management, Inc. Phone: 1-***, Extension *** Fax: (3*** ***-mail: ***
Revdex.com:
Because of this companies inaction I have been left with medication that is about to expire and no time to find another dentist to do what aspen dental said they would do to help me stay healthyAs my disease progresses aspen dental seems more worried about money than replacing the medicine that I need and they kept in their office while they never worked on getting me the treatment they promisedHopefully someone other than mr *** can look at this situation and figure a better solution than what he has provided since he was asked to help resolve this mess over two months ago
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
[To assist us in bringing this matter to a close, Please let us know below why you are rejecting the offer made by the business.]
Regards,
** ***
Here is my response to this complaint._____________________________________ January 15, 2018 MrE*** ES*** * *** **
***, SC *** RE: Aspen Dental Account Number *** Revdex.com
Complaint ID # *** Dear MrS***: Thank you for sharing your concerns about the treatment you received. I am writing to you on behalf of the Greenville, SC Aspen Dental branded practice, owned and operated by SC Smiles LLC. I certainly do apologize for your experience at Greenville, SC Aspen Dental office. I am in receipt of your complaint filed with the Revdex.com. I have reviewed it and your Aspen Dental account. As you have previously been made aware, you have been dismissed from care as a patient of all Aspen Dental practices. With regard to your dissatisfaction concerning the denture you purchased, a full refund of the amount paid for the denture has been processed back to the Dental First Finance account that you used to make payment with. On December 06, a refund in the amount of $1,was processed back to Dental First Finance. Please contact Dental First directly to confirm receipt. For your review, enclosed with this letter is a copy of your Aspen Dental account ledger showing all transactions to date. I appreciate you giving me the opportunity to respond to your inquiry. A copy of this letter has been forwarded to the Revdex.com in response to your complaintI am available for any further questions at the below contact information. Sincerely, R** H*** R** H***Senior Patient Satisfaction SpecialistAspen Dental Management, Inc.Phone: 1-315-454-6000, Extension ***Fax: (315) ***-*** E-mail: ***
In regards to your message,Aspen Dental has contacted me concerning my complaintI have scheduled an appointment for 4/13/at there *** location.Please accept my appologies for not contacting you when the appointment was made Thank You, *** ***
Revdex.com:I attempted to pick up my records today and was told by office manager I could only have copy of x-rays and not my own dental records due to hippaI want copies all of my records from Aspen DentalThis is a constant waste of timeAll which could have been avoided,I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
[To assist us in bringing this matter to a close, Please let us know below why you are rejecting the offer made by the business.]
Regards,
** ***
Here is my response to this complaint.________________________________________ May 31, 2017 Mr. [redacted] RE: Aspen Dental Account Number [redacted] Revdex.com Complaint...
ID # [redacted] Dear Mr. [redacted]: Thank you for sharing your concerns about the treatment you received. I am writing to you on behalf of the Spartanburg, SC Aspen Dental branded practice, owned and operated by SC Smiles LLC. I certainly do apologize for your experience at the Spartanburg, SC Aspen Dental office. I am in receipt of your complaint filed with the Revdex.com. I have reviewed it and your Aspen Dental account with the Spartanburg, SC Aspen Dental Office Manager Assistant, Allie, who has advised me that she has spoken with you concerning this matter on more than one occasion. I am sorry that we were not able to accommodate your wishes with respect to your dental treatment. Going forward, I wish you the best with your dental health. I appreciate you giving me the opportunity to respond to your inquiry. A copy of this letter has been forwarded to the Revdex.com in response to your complaint. I am available for any further questions at the below contact information. Sincerely, [redacted]Senior Patient Satisfaction SpecialistAspen Dental Management, Inc.Phone: 1-866-[redacted], Extension [redacted]Fax: (315) [redacted]E-mail: [redacted]
Here is my response to his complaint rebuttal.____________________________________________ To whom it may concern: Per the Spartanburg, SC Aspen Dental Office Manager, [redacted], Mr. [redacted] came into the dental office on June 19, 2017, and picket up the antibiotics in question. He was also give copies of his x-rays. His written dental records are being mailed to him. Please let me know if you require anything further Sincerely, [redacted]Senior Patient Satisfaction SpecialistAspen Dental Management, Inc.Phone: 1-866-[redacted], Extension [redacted]Fax: (315) [redacted]E-mail: [redacted]
Here is my response to this complaint._______________________________________ May 8, 2017 Mr. [redacted]
[redacted] RE: Aspen Dental Account Number [redacted] Revdex.com...
Complaint ID # [redacted] Dear Mr. [redacted]: Thank you for sharing your concerns about the treatment you received. I am writing to you on behalf of the Greenville, SC Aspen Dental branded practice, owned and operated by SC Smiles LLC. I certainly do apologize for your experience at the Greenville, SC Aspen Dental office. I am in receipt of your complaint filed with the Revdex.com. I have reviewed it and your Aspen Dental with the Greenville, SC Aspen Dental Office Manager, [redacted], the Regional Manager, [redacted], and the Clinical Director, Dr. [redacted]. No warranties or guarantees exist on the crown that you received in July 2015. The offer to provide treatment for bridgework to you at a 30% discount remains open. As a courtesy, the $63.20 balance on your account due from your exam on April 07, 2017 has been removed. If you wish to move forward with treatment, please contact [redacted] at the dental office and she will be happy to assist you. I appreciate you giving me the opportunity to respond to your inquiry. A copy of this letter has been forwarded to the Revdex.com in response to your complaint. I am available for any further questions at the below contact information. Sincerely, [redacted] [redacted]Senior Patient Satisfaction SpecialistAspen Dental Management, Inc.Phone: 1-866-[redacted], Extension [redacted]Fax: (315) [redacted] E-mail: [redacted]
December 15, 2016 Ms. [redacted] Way [redacted], SC 29673 RE: Aspen Dental Account Number [redacted] Revdex.com Complaint ID # [redacted] Dear Ms. [redacted]: Thank you for sharing your concerns about the treatment you received. I am writing to you...
on behalf of the [redacted], SC Aspen Dental branded practice, owned and operated by SC [redacted] **. I certainly do apologize for your experience at the [redacted], SC Aspen Dental office. I am in receipt of your complaint filed with the Revdex.com. I have reviewed it with the [redacted], SC Aspen Dental Office Manager, [redacted]. I apologize for any miscommunication or misunderstanding concerning your expectation to have a cleaning done on the same day as the exam and x-ray. Whether it was done on that day or at a later date, there still would be a separate charge over and above the $67.00 paid for the exam and x-ray. As a token of my apology, enclosed with this letter please find a $25.00 gift card. This is not meant to be a solution to the problem, but it can at least offset the travel cost of having to make another trip to the dental office. I appreciate you giving me the opportunity to respond to your inquiry. A copy of this letter has been forwarded to the Revdex.com in response to your complaint. I am available for any further questions at the below contact information. Sincerely, [redacted] Senior Patient Satisfaction Specialist Aspen Dental Management, Inc. Phone: 1-[redacted], Extension [redacted] Fax: ([redacted] E-mail: [redacted].com