As mentioned prior, we do have documentation that shows the customer signing to a payment with $down I am not sure why a down payment would be refunded as it was not a 'deposit' it was labeled as '$down' when signed Also the quoted payment went up because the payoff the customer gave us was lower than the actual payoff when we called for it Again, the $down was applied to the deal, if the customer does not want to put the $down we can rework the deal Regards, [redacted] Sales Manager
To whom it may concern,An inspection cost is $whether the vehicle passes or fails I would hate to lose a customer over $and would be willing to offer a $voucher for service at our dealership that I would personally oversee We do have other service advisers if you would prefer
to work with someone else in the future I was not present when the issue in question happened so I don't want to take sides but I'd like to do everything I can to earn the trust of the customer back.Regards,*** ***Sales ManagerMarketplace Mazda
As mentioned prior, we do have documentation that shows the customer signing to a payment with $200 down. I am not sure why a down payment would be refunded as it was not a 'deposit' it was labeled as '$200 down' when signed. Also the quoted payment went up because the payoff the customer gave us was lower than the actual payoff when we called for it. Again, the $200 down was applied to the deal, if the customer does not want to put the $200 down we can rework the deal.
Regards,[redacted] Sales Manager
To Whom it may concern, We feel as we've repaired the CX-5 to the insurance company's specs. Although the customer doesn't see it this way we are confident in our assessment. Regards, Anthony D[redacted]Sales Manager, Marketplace Mazda
by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. The documentation to which they refer never clarified that I would not be getting the $200 refunded. I was always under the impression that they required at least a $200 deposit and that was why I didn't question it on their offer worksheet. At no point was I told that the $200 was not going to be refunded, even when I signed the offer worksheet. I trusted that I was told everything, but unfortunately, information was kept from me. This so-called documentation also promised me $299/month payments and that didn't happen, so that voids the document anyway. They can't claim it as proof of anything if their side of the bargain was not upheld. Of course, he didn't comment on that fact because he doesn't want to highlight that they haven't been forthcoming with information through the entire deal. The bottom line is that the conversation I had with the salesman informed me that the $200 deposit was required, but that it would be refunded to me upon delivery of the vehicle. Suddenly, I get the car, sign the legal purchase documents (at a higher monthly payment than they promised me) and now they claim that the $200 was never meant to be refunded. Bad business practices all around with this experience. These are very underhanded dealings with a customer. Regards, [redacted]
To Whomever it may Concern, The customer signed to the $200 down and was given credit for it toward her monthly payments. We have documentation showing this. Regards, [redacted] Sales Manager Marketplace Mazda
As mentioned prior, we do have documentation that shows the customer signing to a payment with $down I am not sure why a down payment would be refunded as it was not a 'deposit' it was labeled as '$down' when signed Also the quoted payment went up because the payoff the customer gave us was lower than the actual payoff when we called for it Again, the $down was applied to the deal, if the customer does not want to put the $down we can rework the deal Regards, [redacted] Sales Manager
To whom it may concern,An inspection cost is $whether the vehicle passes or fails I would hate to lose a customer over $and would be willing to offer a $voucher for service at our dealership that I would personally oversee We do have other service advisers if you would prefer
to work with someone else in the future I was not present when the issue in question happened so I don't want to take sides but I'd like to do everything I can to earn the trust of the customer back.Regards,*** ***Sales ManagerMarketplace Mazda
As mentioned prior, we do have documentation that shows the customer signing to a payment with $200 down. I am not sure why a down payment would be refunded as it was not a 'deposit' it was labeled as '$200 down' when signed. Also the quoted payment went up because the payoff the customer gave us was lower than the actual payoff when we called for it. Again, the $200 down was applied to the deal, if the customer does not want to put the $200 down we can rework the deal.
Regards,[redacted] Sales Manager
To Whom it may concern, We feel as we've repaired the CX-5 to the insurance company's specs. Although the customer doesn't see it this way we are confident in our assessment. Regards, Anthony D[redacted]Sales Manager, Marketplace Mazda
I have reviewed the response made...
by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. The documentation to which they refer never clarified that I would not be getting the $200 refunded. I was always under the impression that they required at least a $200 deposit and that was why I didn't question it on their offer worksheet. At no point was I told that the $200 was not going to be refunded, even when I signed the offer worksheet. I trusted that I was told everything, but unfortunately, information was kept from me. This so-called documentation also promised me $299/month payments and that didn't happen, so that voids the document anyway. They can't claim it as proof of anything if their side of the bargain was not upheld. Of course, he didn't comment on that fact because he doesn't want to highlight that they haven't been forthcoming with information through the entire deal. The bottom line is that the conversation I had with the salesman informed me that the $200 deposit was required, but that it would be refunded to me upon delivery of the vehicle. Suddenly, I get the car, sign the legal purchase documents (at a higher monthly payment than they promised me) and now they claim that the $200 was never meant to be refunded. Bad business practices all around with this experience. These are very underhanded dealings with a customer. Regards, [redacted]
To Whomever it may Concern, The customer signed to the $200 down and was given credit for it toward her monthly payments. We have documentation showing this. Regards, [redacted] Sales Manager Marketplace Mazda