Check Center

We understand the customer’s frustration and we are willing to refund the customer We confirmed this customer obtained a loan at one of our stores on July Five days later on July a woman who identified herself as the customer’s wife presented the counterfeit claim at the store We listened to her comments and confirmed that she possessed the original receipt Privacy laws prohibit sharing much information about transactions with anyone but the customer, so it was difficult to discuss the issue in detail with her Perhaps a resolution could have been reached quickly if the customer had been present If the customer presents the original receipt and valid ID at our store, we will refund the loan amount without admitting fault for what appears to be a reasonable misunderstanding The store in question is open days a week and until 9pm Monday – SaturdaySunday hours are 11am-4pm The customer should call [redacted] to coordinate the visit so the store manager can be present Finally, we have confirmed various procedures to detect counterfeit bills are adequate, including tools for both incoming and outgoing currency We trust our proposal offers the customer a reasonable way to resolve this misunderstanding

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

We understand the customer’s frustration and we are willing to refund the customer.
 
We confirmed this customer obtained a loan at one of our stores on July 17.
 
Five days later on July 22 a woman who identified herself as the customer’s wife presented the counterfeit claim at the...

store.
 
We listened to her comments and confirmed that she possessed the original receipt. 
 
Privacy laws prohibit sharing much information about transactions with anyone but the customer, so it was difficult to discuss the issue in detail with her.
 
Perhaps a resolution could have been reached quickly if the customer had been present.
 
If the customer presents the original receipt and valid ID at our store, we will refund the loan amount without admitting fault for what appears to be a reasonable misunderstanding.
 
The store in question is open 7 days a week and until 9pm Monday – Saturday. Sunday hours are 11am-4pm.
 
The customer should call [redacted] to coordinate the visit so the store manager can be present.
 
Finally, we have confirmed various procedures to detect counterfeit bills are adequate, including tools for both incoming and outgoing currency.
 
We trust our proposal offers the customer a reasonable way to resolve this misunderstanding.