Check Max Plus

On September 14, we moved this customer.  After the job was completed, she was happy with all aspects of the move.  About 2 weeks later, she contacted us about an apparent leak from her washer hose.  At that time, we informed her our company is not responsible for the plumbing inside...

her walls, and we only reconnect appliances as a courtesy.  Unfortunately, the verbage on the "Frequently Asked Questions" section of our website had not been corrected to reflect this.  Therefore, we stood by our word and sent a company representative to look at the damage.  At that time, we agreed to have a restoration company go to her house to assess.  He noted a couple of areas that were still damp but felt they would dry out satisfactorily.  Once that occurred, our company sent an independent  contractor to do some final touch up.  Unfortunately, he refused to do the work, saying he didn't think he would be able to satisfy the customer, as she was wanting several walls to be opened up.  We then sent a 2nd contractor, who did some minor paint touch up and drywall work around the washer hook-up.  Ironically, this independent contractor took pictures on site showing dried joint compound still inside the hook-ups, which would have caused the leak in the first place!  At the end of the day, we feel our company went above and beyond to handle a situation that, as it turns out, wasn't even our responsibility.

Review: I purchased a money order for $898.00 from [redacted] on 5/30/2014. I wrote it out to my apartment complex for my June rent. That money order was stolen from the drop box and cashed at Check Max plus. This should not have been cashed because it was endorse to my complex and my signature and address were on it. I went to the establishment on June 10th and provided them with proof that it was fraudently cashed. The employee took copies of all my info and faxed it to someone. I asked employee when I would be refunded and the Check Max Plus employee stated they would not refund me my money even though they should not have cashed out an endorsed money order. [redacted] provided me with a copy of the cashed money order and it had not be altered. I have reported this to the police as well. I contacted this company via email and they have not responded.Desired Settlement: I would like my money refunded in total.