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Customer emailed us on December 20th twiceWe responded by phone on December 21st, and this seems to have been resolved

Our shipping policy is outlined on several pages of our siteFor items purchased on our site, we have flat rate shippingThe reason for this is the per item shipping fee has already been calculated into the list price of a cardFor items that were not purchased on our site, in this case the consigned cards that the user is requesting back, the per item shipping and handling is charged in addition to the flat rate shippingThis is documented on our Shipping page, http://www.comc.com/shipping.aspx, where it says "Flat Rate Shipping apply to items purchased through COMCAll other shipments may be subject to an additional per item S&H" - this has a link to the page that shows what the rates areThis is also mentioned on our FAQ page, http://www.comc.com/FAQ.aspx, under the heading "Can I ever ship some or all of my consigned items back to me?", where it says "Yes, all of your items remain in your control at all timesFrom the Actions menu in your Inventory Manager, select Add to Shipment for each item you want returnedThen, from the Buyer Menu on your Dashboard, select Request Shipment and follow the steps to confirm your shipmentThe per-item shipping fee will be charged in addition to the shipping rateIf you are returning large quantities of items, please contact Customer Relations for a freight quote."

COMC (www.comc.com) is an online consignment business We are the largest and fastest growing consignment service in the collectibles industryWe neither buy nor sell cards, but instead act as a third party for salesBy applying our unique, patented technology to the world of trading cards, we strive to provide all collectors with a safe and easy place to buy the cards they want and sell the ones they don’t.Mr [redacted] placed an order for trading cards through our website on 7/3/One of the items that he purchased, a Topps Five Star Golden Graphs Gold #Matt Carpenter (item # [redacted] ) was consigned to us through our Canadian warehouse and therefor was considered a 'Remote Item' at the time it was purchased.Our page on Items Stored Remotely (http://www.comc.com/remoteitems.aspx) states the following:Some items listed for sale on COMC are not are not currently stored near our Redmond, WA headquartersFor example, cards that are consigned through our Canadian processing facility may take a month or two to migrate down to our US headquartersWhile the items are still in Canada, we can’t ship them as quicklySuch items are labeled as Item Stored Remotely and can take 1-weeks longer than to shipWe don't currently allow expedited shipping for these itemsWe recommend using our Standard or Registered shipping options if you have any remote items in your shopping cart or shipment request.Given that a remote-item order can take 1-weeks longer, that means that a Standard order containing remotely stored items such as the one [redacted] placed can take 3-weeks to ship [redacted] placed his order on 7/3/and it was shipped on 7/26/2016, business days after the order was placedWe guarantee that all orders that do not contain remote items will be packaged and shipped out no later than business days from the time the order was placedEven though we state that remotely stored items can delay a shipment request up to two weeks, this order was only delayed by one business dayThe tracking information for this order is https://tools.usps.com/go/TrackConfirmAction.action?tRef=fullpage&tLc=1&tLabels= [redacted] It was shipped on 7/and arrived to the customer's stated address on 7/We have not heard from [redacted] since the package was delivered and consider this matter to be successfully resolved

Customer emailed us on December 20th twice. We responded by phone on December 21st, and this seems to have been resolved.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

COMC (www.comc.com) is an online consignment business.  We are the largest and fastest growing consignment service in the collectibles industry. We neither buy nor sell cards, but instead act as a third party for sales. By applying our unique, patented technology to the world of trading cards,...

we strive to provide all collectors with a safe and easy place to buy the cards they want and sell the ones they don’t.Mr. [redacted] placed an order for 62 trading cards through our website on 7/3/2016 . One of the items that he purchased, a 2015 Topps Five Star Golden Graphs Gold #GG-MC Matt Carpenter (item #[redacted]) was consigned to us through our Canadian warehouse and therefor was considered a 'Remote Item' at the time it was purchased.Our page on Items Stored Remotely (http://www.comc.com/remoteitems.aspx) states the following:Some items listed for sale on COMC are not are not currently stored near our Redmond, WA headquarters. For example, cards that are consigned through our Canadian processing facility may take a month or two to migrate down to our US headquarters. While the items are still in Canada, we can’t ship them as quickly. Such items are labeled as Item Stored Remotely and can take 1-2 weeks longer than normal to ship. We don't currently allow expedited shipping for these items. We recommend using our Standard or Registered shipping options if you have any remote items in your shopping cart or shipment request.Given that a remote-item order can take 1-2 weeks longer, that means that a Standard order  containing remotely stored items such as the one [redacted] placed can take 3-4 weeks to ship. [redacted] placed his order on 7/3/2016 and it was shipped on 7/26/2016, 16 business days after the order was placed. We guarantee that all orders that do not contain remote items will be packaged and shipped out no later than 15 business days from the time the order was placed. Even though we state that remotely stored items can delay a shipment request up to two weeks, this order was only delayed by one business day. The tracking information for this order is https://tools.usps.com/go/TrackConfirmAction.action?tRef=fullpage&tLc=1&...⇄ . It was shipped on 7/26 and arrived to the customer's stated address on 7/28. We have not heard from [redacted] since the package was delivered and consider this matter to be successfully resolved.

The error was not on COMC’s end, it was entirely Amazon’s doing. We list millions of items to Amazon using the tools they provided. Once those items got imported to Amazon, Amazon chose to use a “smart” algorithm to list like items together. Unfortunately for us and this buyer, they commonly made...

errors with that algorithm and have assured us they will no longer use it. To put it in perspective, I’ll put it in terms of listing on eBay since it’s far more common:
a.       You take pictures of the actual card you’re listing and you list it accurately
b.      You price the card at a fair market value
c.       eBaywants to make items for sale on their site easier to find, so they use an algorithm to find certain keywords and list it with the images and description of an item with a market value of 100x the item you listed
d.      Someone comes across this new Frankenstein listing and buys the item, believing they’re getting a steal
e.      You receive the order from eBay that you now need to fulfill, and you ship the item eBay says you sold, which is your original item
f.        The customer receives the item and is understandably upset that they didn’t receive the item that was pictured and described
 
For reference, you’ll notice the information they used has certain data points that matched and other very important ones they disregarded:
On Amazon.com:             1 of Aaron Rodgers (Football Card) 2005 Upper Deck Rookie Debut #126
On COMC.com:                 2005 Upper Deck Reflections - [Base] #126 Maurice Clarett
 
On Amazon.com:             1 of Aaron Rodgers (Football Card) 2005 Upper Deck Rookie Materials #91
On COMC.com:                 2005 Upper Deck NFL Foundations – [Base] #91 Torry Holt
 
On Amazon.com:             1 of Aaron Rodgers (Football Card) 2005 Upper Deck NFL Players Rookie Premiere #16
On COMC.com:                 2005 Upper Deck NFL Foundations – [Base] #16 Keary Colbert
 
On Amazon.com:             1 of Aaron Rodgers (Football Card) 2005 Topps Chrome #190
On COMC.com:                 2005 Topps - [Base] #190 Michael Vick
 
In each of the above cases, the year (2005), manufacturer (Upper Deck, Topps), and card numbers (#126, #91, #16, #190) were shared across these listings. Those are the data points Amazon chose to use to consolidate our listings with other non-matching items for sale by COMC and other Amazon sellers. They ignored the set names (Rookie Debut vs. Reflections, Rookie Materials vs. NFL Foundations, Chrome vs. Base) and players (Clarett, Holt, Colbert, Vick vs. Aaron Rodgers).

Our shipping policy is outlined on several pages of our site. For items purchased on our site, we have flat rate shipping. The reason for this is the per item shipping fee has already been calculated into the list price of a card. For items that were not purchased on our site, in this case the...

consigned cards that the user is requesting back, the per item shipping and handling is charged in addition to the flat rate shipping. This is documented on our Shipping page, http://www.comc.com/shipping.aspx, where it says "Flat Rate Shipping apply to items purchased through COMC. All other shipments may be subject to an additional per item S&H" - this has a link to the page that shows what the rates are. This is also mentioned on our FAQ page, http://www.comc.com/FAQ.aspx, under the heading "Can I ever ship some or all of my consigned items back to me?", where it says "Yes, all of your items remain in your control at all times. From the Actions menu in your Inventory Manager, select Add to Shipment for each item you want returned. Then, from the Buyer Menu on your Dashboard, select Request Shipment and follow the steps to confirm your shipment. The per-item shipping fee will be charged in addition to the shipping rate. If you are returning large quantities of items, please contact Customer Relations for a freight quote."