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Dear Revdex.com Staff,We spoke to the customer and issued the refund requested and apologized for the confusion and lack of communication See attachment for our draft response and copy of check mailed

July 20, 2017Mr [redacted] A [redacted] ***Dear Mr [redacted] First, thank you for expressing concern about your recent service issuesI am enclosing a full refund of the diagnostic charge you have requested.I cannot see where you attempted to call our office and discuss this matterIf you did, please let me know as it is our policy to address customer concerns proactivelyPer input from the technician the compressor was locked up during his time thereBased on the age of the system and type of refrigerant it is our recommendation to consider a replacement unit/system vsa compressor replacement that uses older/obsolete refrigerantHowever, that would be your choice to repair or replaceNaturally, I would like to better understand what wire was replaced and the details surrounding what caused the compressor to unlock and begin operating againShould you have those specifics, please share them so that I can use this as a learning experience for our Service Team.Bottom line, I remain committed to serving our customer’s and meeting their expectations.Very truly yours,Greg LeisgangPresidentCc: Mark Aufderbeck, Ray Huber, Frank Boeckermann, Julie Gerhardt

Dear Revdex.com Staff,We spoke to the customer and issued the refund requested and apologized for the confusion and lack of communication.  See attachment for our draft response and copy of check mailed.

[A default letter is provided here which indicates your acceptance of the business's response....

 If you wish, you may update it before sending it.  If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply.  Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me after I receive my check I will consider this closed.  
Regards,
[redacted]

July 20, 2017Mr. [redacted]Dear Mr. [redacted]First, thank you for expressing concern about your recent service issues. I am enclosing a full refund of the diagnostic charge you have requested.I cannot see where you attempted to...

call our office and discuss this matter. If you did, please let me know as it is our policy to address customer concerns proactively. Per input from the technician the compressor was locked up during his time there. Based on the age of the system and type of refrigerant it is our recommendation to consider a replacement unit/system vs. a compressor replacement that uses older/obsolete refrigerant. However, that would be your choice to repair or replace. Naturally, I would like to better understand what wire was replaced and the details surrounding what caused the compressor to unlock and begin operating again. Should you have those specifics, please share them so that I can use this as a learning experience for our Service Team.Bottom line, I remain committed to serving our customer’s and meeting their expectations.Very truly yours,Greg LeisgangPresidentCc: Mark Aufderbeck, Ray Huber, Frank Boeckermann, Julie Gerhardt

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Address: 755 West Rialto Avenue Suite B, Rialto, California, United States, 92376

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www.bellsouth.com

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Shady, yet now dead: once upon a time this website was reported to be associated with Checker Flag, but after several inspections we’ve come to the conclusion that this domain is no longer active.



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