CheckFreePay Corporation Reviews (%countItem)
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Description: Bill Paying Service, Financial Services
Address: 255 Fiserv Dr, Brookfield, Wisconsin, United States, 53045-5815
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I have been dealing with a FISERV representative, ***, about my missing Wells Fargo bill payments for more than 6 months now. I was referred to this gentleman by Walmart management in the financial services division after several of my payments to Wells Fargo got sent to the wrong account. After months and months of investigation I have received official notice from Wells Fargo that the payments, in fact, did not arrive in my account. I have emailed Mr. Nguyen this letter from Wells Fargo and he has yet to respond and its been several days. This after months of not hearing from him at all. So, at this point, I am forced to file a complaint with the Revdex.com to get some help on this issue. The payments in question are as follows:
Bill Payments to incorrect Wells Fargo Account Numbers: ================== I am not able to attach the letter from Wells Fargo within this complaint but can follow up via mail or email at your convenience.
Mr.,Thank you for bringing your concerns to our attention. After a review of the matter it has been determined that the payments in question were made to Wells Fargo Account Number *** This information was provided to us by Wells Fargo, along with the attached statement, verifying that the account number is accurate. You will need to continue to work with Wells Fargo in order to recover these funds. Thank you, ***Sr. Presidential LiaisonEnterprise Risk, Control and Compliance (ERCC)
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Good afternoon,
I have received official correspondence from Wells Fargo indicating this is incorrect information and need to be able to transmit this to Check Free Bill Pay. If you could please put me in touch with a representative that can properly address this issue I would be happy to speak with them. Again, this comes direct from Wells Fargo and I need to be able to pass this information along to Check Free Pay as was stated in the original complaint which you apparently didn't even bother to read.]
Regards
Mr., We are in possession on your letter from Wells Fargo stating the account number is incorrect. This goes against the information and statement (attached) that was provided to us directly from Wells Fargo. As stated previously, you will need to continue to work with Wells Fargo to recover these funds as they are not in our possession. Thank you, John
Howard JrSr. Presidential
Liaison Enterprise Risk, Control and Compliance (ERCC)
I went to a Walmart location in December of 2019 to pay a bill to a company. I had no idea until May 2020 that the company rejected my transaction. After doing days and weeks of research, it was concluded that I need to reach out to Check Free Pay. I did this several times in 1 day, the agent I spoke with told me that my transaction was rejected by Ditech and that my money went back to Walmart, I was told to take my receipt to that same store and they would give me credit back to my debit card. I went to that location after work and was told because they are a third party, Walmart could not refund my money to my card. I called back to Check Free Pay the agent insisted that Walmart has my money and I would need to speak with a manager to get my money back to my debit card. To this day, I have been given the run around on this issue, meanwhile, my mortgage payments remain behind because no one is refunding my money. I would love to get this resolved before I have to consult with an attorny
Thank you for bringing your stated concerns to our attention. In order to research, please provide the transaction receipt, account information for the transaction as we cannot locate a record by just the name. You may send documentation to [email protected].
Good afternoon,
To whom it may concern:
I have sent this email to two or three people in the organization over the last 4-5 days with no response. I am hoping it will catch the appropriate person through this route, as it did last time.
Hope this email finds you well, and that you are safe and healthy during this time!
A couple of months ago, I had an issue that was quickly resolved by an individual named J *** - you were professional and expediant in the request. I appreciate all that you do.
Unfortunately, a similar issue has occurred again, so I am hoping we can quickly resolve it as well.
In late April, Wells Fargo credit card decided to shut my credit card down. There was a negative balance on the account. Instead of returning the negative balance to me by a cashier's check, they reversed 25 $2498.50 payments and reversed them to you.
Fortunately, with the help of customer service, I have identified all 25 reversed payments - I have receipts for all 25 reversed payments as well as the confirmation numbers.
Hopefully, given the virus risk of doing multiple hours of picking up at Walmart customer service, that I've identified all 25 payments and have receipts for all 25 - that we can hopefully consolidate the refunded payments and refund them either via check or ACH. I have contacted the same contact, J *** about this, but he has had out of office emails, so I wanted to reach out to the first contact I had in the situation.
I have included the reference numbers - if you need the receipts, once a person is assigned, I'm happy to send those over as well. I know this is a big pain, and I wish Wells Fargo would have chosen a different way to process it - instead of accepting, and then rejecting payments six weeks later. Fortunately, I have all of the data - and I don't think this will be an issue again. I appreciate all that you do.
Reference Numbers (25)
Dear Mr., After review of the transaction numbers you have provided, we are able to advise that these are related to WalMart transactions. WalMart has their own refund process, seperate from us. In order to recover your funds you will need to return to the Walmart where payments/transactions were made to collect your funds. If the location has issue with recovering your funds you can advise them to reach out to Walmart Financial Services for additional direction.Thank you,***Sr. Presidential LiaisonEnterprise Risk, Control and Compliance (ERCC)
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
To whom it may concern at Check Free Pay:
Normally I would accept your response as an answer. However, I live in a state that has 5,000 COVID-19 cases daily and growing, and you're asking me to go to Walmart - and spend multiple hours to collect 62,000 dollars in cash - which will then require another trip to a bank and have to deposit 62,000 dollars in cash - OR - I can break this up into multiple trips, be at risk for structuring (an illegal crime) - spend MORE time at Walmart and MORE risk to me and the employees. I have the 2nd and 3rd highest risk factors for COVID-19 in my health.
So from there, I also have knowledge that this is not a policy you HAVE to have. As noted in my previous note, I had a situation that was similar where Compass Bank returned two payments to your treasury - much like payments were returned to you in this case. The resolution in that case was to have a voided check sent to you - and your treasury prepared an ACH - and delivered that ACH to my account. These were also transactions that were done at Walmart, so I know that it is not true. Further more, there are discussions on message boards that literally last week, you were doing this as a resolution to people who were having similar problems with banks.
Now, perhaps you are changing your policies about this - for whatever reason - but to ask me to literally risk my life to spend hours at Walmart to get this - and then have to go deposit that much cash at a bank (which is a crime risk) - seems like multiple layers of unnecessary risk when there is something you could do to exhibit kindness and genuine customer service to fix a problem.
I would strongly urge you to allow the previously crafted solution of refund to occur given the high dollar amount AND the current risk in Texas to do it your preferred (but not mandatory or legally required) way to save you a little time. It seems like it would be legally, morally and ethically the responsible thing to do. Please advise.
Regards
Dear Mr.,Thank you for
bringing this matter to our attention. Please note that each case is unique and
distinct and that exceptions to our policy are made on a case by case basis. We
have looked into the issues raised in your complaint and determined that due to
the current pandemic, we will make an exception to our policy in this instance
and provide a refund via check the address supplied to Revdex.com:==============
“We can also process this an automated payment to your bank account. In order to do so we would require a copy of a voided check.”
This is the
final courtesy that will be made for any transaction refund exception requests
made by yourself. In the future, any refund requests will follow our
established policy of returning to the retailer at which the transaction
originated to pick up your refund. Thank you for your understanding.We trust that
we have addressed all concerning matters. Sincerely, ***Sr. Presidential Liaison Enterprise Risk, Control and Compliance (ERCC)
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Regards
I have 4 accounts in mycheckfree.com. Two ***, and two *** gas bill accounts. I had made some payment changes for the *** and one of the gas bills to pay for the bills at that same time. Mycheckfree allows you to change and update your payment information, and it allows you to choose which account you want to make your payment from. I of course choose the new account to make the payment for my bill. Well that following day the payment was not made from my new payment account. Instead, mycheckfree changed my option back to the old account which was closed, and the bills never got paid and froze up my account access. I have not been able to pay for my bills now except by cash, because Mycheckfree ruined my credibility with *** to where I must pay in cash and it's very inconvenient and costly for me. Not to mention, I had return check fees. This company messed over my accounts without my permission and made it impossible to pay using the online system. When I called , the customer service rep said that I never made the new payment my default that's why that happened. I shouldn't have to make my new payment my default as long as I choose that new account to pay for that bill regardless. What's the point of allowing the consumer the choose to choice which account to make the payment, if Mycheckfree will change it. My privacy I feel has been invaded, and there website IT Support should be looking at this issue. Even after I made my new payment account my default, it happened again. So now I can't access my accounts and because of this, its caused *** not to take any of my online payments anymore. I need this company to fix this.
Thank you for bringing the stated concerns to our attention. Upon reviewing the information provided and the payment account history, we have found the payments were scheduled from the bank account ending *** which is showing the returned items due to Bank Account Closed. Our records indicate that Fiserv did not change the funding account. The funding accounts for all payments were selected by the Subscriber.
I did not say that Fisv changed my account option. And I am very well informed on how to change and choose which account to make payments from. Check free has the power to switch your options and to reverse payment if necessary. That's my claim and I will not accept anymore of the same replies. I still want to close my accounts.
The MyCheckFree.com Bill Pay account has been inactivated.
On March 6 2020 I went into *** to make a payment through check free,the payment was rejected which I didnt find out about til April,I have went to *** several times to try and get my money back but they cant give me my money because check free keep giving them bogus numbers to put in,I have asked check free over and over again to please send me my money,they keep telling me to go back to *** and a refund is waiting,I go and theres nothing it is embarrassing to keep going back.I believe its checkfree responsibility to give me back my money,I am now behind with my payment because I dont have extra money to send I'm on disability and really need that 480.00 to pay my bill
Thank you for bringing the stated concerns to our attention. We understand the Customer has been contacted and confirmed she received the refund on 5/16.
I have a number of billpays made at *** using checkfree pay that were rejected by my bank and returned to checkfree pay and I need a refund for these payments. The checkfree pay call center has not been helpful in getting me my refund.
Thank you for bringing the stated concerns to our attention. To research the aforementioned concerns, please provide the transaction receipt, account information for intended recipient as we cannot log up records by just name, etc. Please send to *** and reference Revdex.com case in Subject Line. Upon receipt, we will research for resolution.
I made several Check Free Bill Payments to *** refunded $6,271.16 back to CheckFree Pay back in Nov 2019. When I called CFP, they told me that I could go back to the original store and pick up 2 refunds of $2498.50 each. I was able to pick up $4,997, but I am still missing $1274.16. I have tried contacting *** repeatedly and they have told me that Check Free Pay has the full amount. I've spent countless hours with the frontline reps and managers, and they cannot find the mising $1274.16. This issue has been going on for 4.5 months already and is unacceptable.
Thank you for bringing the stated concerns to our attention. To better research the aforementioned concerns, please provide a transaction receipt to look up the payment as we cannot look up by names, addresses, etc. Please send to *** and reference the Revdex.com case in the Subject Line.
Thank you for bringing the stated concerns to our attention. The Customer has been contacted to discuss the payment. She has confirmed that payment was received 4/20 via ACH for $2499.75.
In September, I made 5 check free payments from Check Free to a Compass Credit Card. Because the payments were unsourced, Compass locked my credit card and shut it down. 5 months later, they refunded the difference via cashier's check to this company - CheckFreePay. CheckFree needs to refund me this money. Unfortunately, in calling front line customer service reps, they don't understand what happened and don't seem empowered to help. I am filing this complaint hoping the complaint goes to someone who can track down this cashed check and return the money to me. The card that it was originally sent to ends in 4640 and starts with ***.
Thank you for bringing the stated concerns to our attention. To research the aforementioned concerns, please provide a transaction receipt, account information of where the payment was coming from. Please send information to *** and reference the Revdex.com case in the Subject Line. Upon receipt, we will research for resolution.
This company is contracted with Ally Financial Auto Services as a 3rd party debit user. Since 1/1/2020 CheckFreePay has taken over 3 weeks to submit my online payment to Ally Auto, which is making me late/pass due/incur interest when I shouldnt be considering I am making my payments 2 weeks prior to my bill date 1st of every month and I pay the by the 15th date prior to bill due. I give this company weeks to post my payments so I can have a timely payment and my payments are still not posting to my account. This company takes the money out my bank within 2 business days but dont post my payments until 3-4 weeks later (this has been the time period so far). This recreates harassing text and calls from Ally that I shouldnt even be receiving. This is a serious issue. My account with Ally is only 3 month old and I have 5 more years to go - at this rate this isnt going to work for me!
Thank you for bringing the stated concerns to our attention. To research the aforementioned concerns, please send the transaction receipt to [email protected] as CheckFreePay is unable to pull up any records by just using the Customer's Name. Upon receipt, we will research for resolution. Please reference the Revdex.com case number in the Subject Line.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, upon spending 5 hours on a conference call with CheckFreePay rep Ivan and Ally Auto rep Greg on 3/17/2020 from 12p -5p the issue was still unresolved. I have turned this issue over to my bank.
Regards