Patrick did go to the customers' home to assess the alleged damagesOur movers did express that the garage cement was chippedHowever the dishwasher was already damaged when movers got thereOne of our movers picked up the office chair and it fell apart, leading us to believe it too was damaged The customers agreed on a settlement of $That payment has been mailed to the customersPatrick felt verbally attacked while at the customers'That being the case, he left since the customers were being irate with himThe customers did not return quilted blanketsEven after this unpleasant interaction, we still sent another crew to move items they decided later were not where they originally wanted themThis extra service was done without additional chargesPatrick has tried to make this customer happy but it has been quite difficult
Dear Revdex.com Representative,I received the following message indicating my complaint was closed because of lack of response from our side.I have been in contact with Revdex.com since January 26th as soon as the first response was sent by the business ownerIndeed I have spoken with Michelle (if I recall the name correctly) on the next day the response was received to ask about the response time as the business owner claimed the check was mailed in his responseTo avoid unnecessary communication and iterations, I indicated that I am willing to wait a little bit just in case he has mailed the check after the Revdex.com complaint reaching to him.Later on I also communicated with MsMorrison both phone and e-mailAs the payment wasn't received at all within the period that I waited she was kind enough to call the business owner to talkShe was given assurance that the check was going to be mailed on February 1st or 2nd latest, and we decided to wait for some more just as a sign of good faith effort instead of flatly refusing the response of the businessHence I have informed MsMorrisson about this and she said we need to provide a response but understood that we wanted to wait till the check is received to avoid providing a refusal based responseShe suggested me to contact her after check is received to close the case as she has taken notes.However, as of this morning we have neither received the check from MrPatrick J [redacted] nor any explanationNow we see our case is closed with the reason that no response was providedSo are we being penalized for our good faith effort to wait some more time instead of immediately rejecting the response of the business owner and trigger another round of communications? Especially considering the fact that we have been in continuous contact with Revdex.com since January 26th in particular with MsMorrison?I hope this is a simple oversight due to automated process implemented and the state of complaint will return back to what it wasI will be happy to provide immediate response today as I haven't received the check which was promised to MsMorrison on February 1stI don't think there is any need for waiting and being penalized for our good faith efforts.Thank you for your attention, [redacted] ***, Ph.DMBA
Patrick did go to the customers' home to assess the alleged damagesOur movers did express that the garage cement was chippedHowever the dishwasher was already damaged when movers got thereOne of our movers picked up the office chair and it fell apart, leading us to believe it too was damaged The customers agreed on a settlement of $That payment has been mailed to the customersPatrick felt verbally attacked while at the customers'That being the case, he left since the customers were being irate with himThe customers did not return quilted blanketsEven after this unpleasant interaction, we still sent another crew to move items they decided later were not where they originally wanted themThis extra service was done without additional chargesPatrick has tried to make this customer happy but it has been quite difficult
Dear Revdex.com Representative,I received the following message indicating my complaint was closed because of lack of response from our side.I have been in contact with Revdex.com since January 26th as soon as the first response was sent by the business ownerIndeed I have spoken with Michelle (if I recall the name correctly) on the next day the response was received to ask about the response time as the business owner claimed the check was mailed in his responseTo avoid unnecessary communication and iterations, I indicated that I am willing to wait a little bit just in case he has mailed the check after the Revdex.com complaint reaching to him.Later on I also communicated with MsMorrison both phone and e-mailAs the payment wasn't received at all within the period that I waited she was kind enough to call the business owner to talkShe was given assurance that the check was going to be mailed on February 1st or 2nd latest, and we decided to wait for some more just as a sign of good faith effort instead of flatly refusing the response of the businessHence I have informed MsMorrisson about this and she said we need to provide a response but understood that we wanted to wait till the check is received to avoid providing a refusal based responseShe suggested me to contact her after check is received to close the case as she has taken notes.However, as of this morning we have neither received the check from MrPatrick J [redacted] nor any explanationNow we see our case is closed with the reason that no response was providedSo are we being penalized for our good faith effort to wait some more time instead of immediately rejecting the response of the business owner and trigger another round of communications? Especially considering the fact that we have been in continuous contact with Revdex.com since January 26th in particular with MsMorrison?I hope this is a simple oversight due to automated process implemented and the state of complaint will return back to what it wasI will be happy to provide immediate response today as I haven't received the check which was promised to MsMorrison on February 1stI don't think there is any need for waiting and being penalized for our good faith efforts.Thank you for your attention, [redacted] ***, Ph.DMBA
The settlement check was mailedPlease check your mailThanks