Cheep Foods

Complaint: 12816397
I am rejecting this response because:  Absolutely incorrect.  When I spoke to Ligaya she credited my account....leaving a balance of $60.20 which I paid.  This was not a partial payment.  Completely inaccurate.  I had attempted to contact Ligaya again over a month ago now and she never returned my call.  I attempted to try and call her again and I have been unsuccessful as I am going around and around in their system and no one seems to know anything to how to contact her, which is why I went thru the Revdex.com again.  Now I want to speak to her supervisor.  This is unacceptable.  I have been a Cox Customer over 20 years!
Regards,
[redacted] A[redacted]

Complaint: 11400116
I am rejecting this response because it does nothing to resolve my pain.
Regards,
R[redacted]

Dear Mr. S[redacted], Cox Communications (Cox) is in receipt of your complaint filed through the Revdex.com.  Let me begin by thanking you for allowing us the opportunity to serve you. We thank you for bringing your concerns to our attention.  Doing so allows us to improve the...

quality of the service we provide to our customers. Our records show that you subscribe to the Cox Preferred D3 for internet services.  With that level of service, the speeds you should be receiving is 50 mbps/5mbps.  Since you started service with Cox in January 2001 we only sent 1 technician to your residence in March 2014 to look at your data services.  We encourage you to schedule for an appointment for our technician to come out to your residence and see why you’re receiving slow data speeds.  Please call ###-###-#### to schedule an appointment. Best Regards, COX - California

Dear Mr. [redacted]   Cox Communications (Cox) is in receipt of your complaint filed through the Revdex.com.  Let me begin by thanking you for allowing us the opportunity to serve you. We thank you for bringing your concerns to our attention.  Doing so allows us to improve the...

quality of the service we provide to our customers.   We apologize for your recent Cox experience.  We reviewed your account and our records show the cable services was disconnected due to non-pay disconnection on July 30, 2017.  However a credit adjustment of $169.01 was applied onto your account on August 7, 2017 toward your cable services.  We apologize that we installed cable services when you did not request for the service.   On August 14, 2017 we have added an additional credit adjustment of $60.00 toward your current bill dated August 8, 2017.  The credit adjustment will reflect on your next billing statement.  Your new monthly recurring charge is $67.52 after tax total for 12 months for your data services.    Best Regards,   COX - California --------------------------------------------------------------------------------...⇄ The Executive Escalations Team   Tell us why here...

Dear Mr. S[redacted],
 
Cox Communications (Cox) is in receipt of your complaint
filed through the Revdex.com. 
Let me begin by thanking you for allowing us the opportunity to serve
you. We thank you for bringing your concerns to our attention.  Doing so allows us...

to improve the quality of
the service we provide to our customers.
 
Our records show you had preferred internet service for
$66.99 however you had a 20% discount so your monthly charge was $53.59 a month.  On March 3, 2016 Cox had a rate increase in
the California Market and we notified our customers on their February billing
statement (please see attached).  Therefore
the preferred internet was raised to $72.99 however you were still receiving
the 20% discount at the new rate of $58.39 a month.
 
Our records show on April 18, 2016 you downgraded from preferred
internet to essential internet services for $57.99 a month.  You currently have a 20% discount applied
toward your essential internet for $46.39 a month, in which it will expire on
July 24, 2016.  Please be advised that
once your 20% discount expires that your monthly rate will go back to $57.99 a
month.
 
I am
available for any additional questions and/or concerns you may have regarding
this letter.  My office hours are 9:00am
to 5:30pm, Monday through Friday.
 
Best Regards,
 
COX
--------------------------------------------------------------------------------...⇄

Dear Mr. P[redacted],   Cox Communications (Cox) is in receipt of your complaint filed through the Revdex.com.  Let me begin by thanking you for allowing us the opportunity to serve you. We thank you for bringing your concerns to our attention.  Doing so allows us to improve...

the quality of the service we provide to our customers.   First and foremost I would like to apologize that we did have a technician come out to your residence on July 29, 2016 at the scheduled time.  We will research this and provide the proper coaching and feedback to the various departments.  Our records show there was an internet self-activation fee of $20.00 that was charged onto your account however we issued a credit to remove the fee.      On your desired settlement you have requested to upgrade your existing Starter internet service to a higher tier for a discounted rate.  On August 4, 2016, I contacted you at 443.302.9536 and left a voicemail message regarding your request.  If you are interested I can upgrade your data services to the Premiere internet service (download 100 Mbps / upload 10 Mbps) which retails for $84.99, however, there is a 2 year promotional offer of $59.99 a month.  If you are interested, please contact me directly at 877.982.5917 so I can set you up.    I am available for any additional questions and/or concerns you may have regarding this letter.  My office hours are 9:00am to 5:30pm, Monday through Friday.   Best Regards,   COX

Dear Ms. A[redacted], Cox Communications (Cox) is in receipt of your “rebuttal” complaint filed through the Revdex.com.  When I spoke with you February 8, 2018 you explained that you are not currently living at your residence due to a flood that occurred in August 2017. Therefore, I advised you that we offer customers a seasonal package for customers that are not at their residence for several months at a time.  Ms. A[redacted], you agreed to the seasonal package and I explained that you will continue to receive a monthly bill but much less than what you were currently paying at the retail rate. Additionally, in January 2018 you were past due for $130.36 which I credited onto your Cox account on January 3, 2018. The credit adjustment brought you current and at that time you had a current balance of $203.17 owed to Cox. However, when we placed you on seasonal hold on February 8, 2018 there was a prorate credit which brought your bill down from $203.17 to $167.37.  Our records show you made a partial payment on February 12, 2018 for $60.20 which brought your balance to $107.17. At that time, you had new bill generate with the partial seasonal charge ($35.17) on your cox account for a total of $142.20. The balance of $142.20 is now 90 days past due. You also have a 30 day past due balance of $42.82 and a current balance of $43.18 which brings a total of $228.20 owed to Cox.  Ms. A[redacted], I attached copies of your billing statement for your review on the previous rebuttal.  COX - California

Dear Ms. D[redacted],   Cox Communications (Cox) is in receipt of your complaint filed through the Revdex.com.  Let me begin by thanking you for allowing us the opportunity to serve you. We thank you for bringing your concerns to our attention.  Doing so allows us to improve...

the quality of the service we provide to our customers.   We truly apologize that were experiencing ongoing cable and data issues.  Our records show we had a Cox technician come out to your residence on December 12, 2017 and it appears you have not called in to Cox since that time.  Please let us know if the issues have not been resolved.   Our records show that we issued a total credit adjustment of $107.99 due to not receiving services as of December 5, 2017.  However, we will issue an additional $50.00 credit adjustment to your account as a courtesy.  Please be advised the credit adjustment will reflect on your next billing statement.   Best Regards, COX - California

Dear Ms. P[redacted], Cox Communications (Cox) is in receipt of your complaint filed through the Revdex.com. Let me begin by thanking you for allowing us the opportunity to serve you. We thank you for bringing your concerns to our attention. Doing so allows us to improve the...

quality of the service we provide to our customers. Per our phone conversation on March 22, 2017 we have waived the Home Life Security and 2 year Service Agreement early termination fees. The credit adjustment of $658.55 has been applied onto your closed Cox account on March 21, 2017. Therefore you have a final balance of $66.86 that is due to Cox. I am available for any additional questions and/or concerns you may have regarding this letter. My office hours are 8:00am to 4:30pm, Monday through Friday. Best Regards, COX --------------------------------------------------------------------------------...⇄ L[redacted], Office of the Regional Manager

Dear Ms. A[redacted],   Cox Communications (Cox) is in receipt of your “rebuttal” complaint filed through the Revdex.com.  Let me begin by thanking you for allowing us the opportunity to serve you. We thank you for bringing your concerns to our attention.  Doing so allows us to...

improve the quality of the service we provide to our customers.   When I spoke with you February 8, 2018 you explained that you are not currently living at your residence due to a flood that occurred in August 2017.  Therefore, I advised you that we offer customers a seasonal package for customers that are not at their residence for several months at a time.    Ms. A[redacted], you agreed to the seasonal package and I explained that you will continue to receive a monthly bill but much less than what you were currently paying at the retail rate.  Additionally, in January 2018 you were past due for $130.36 which I credited onto your Cox account on January 3, 2018.  The credit adjustment brought you current and at that time you had a current balance of $203.17 owed to Cox.  However, when we placed you on seasonal hold on February 8, 2018 there was a prorate credit which brought your bill down from $203.17 to $167.37.    Our records show you made a partial payment on February 12, 2018 for $60.20 which brought your balance to $107.17.  At that time, you had new bill generate with the partial seasonal charge ($35.17) on your cox account for a total of $142.20.  The balance of $142.20 is now 90 days past due.  You also have a 30 day past due balance of $42.82 and a current balance of $43.18 which brings a total of $228.20 owed to Cox.   Ms. A[redacted], I have attached a copy of your billing statements for your review.   Best Regards,   L[redacted] COX - California     Tell us why here...

Dear Mr. S[redacted],   Cox Communications (Cox) is in receipt of your “rebuttal” complaint filed through the Revdex.com.  Let me begin by thanking you for allowing us the opportunity to serve you. We thank you for bringing your concerns to our attention.  Doing so allows us to improve the quality of the service we provide to our customers.   I apologize that I did not address your initial concern regarding the yearly Cox rate increases.    Cox has continued to invest heavily in developing an array of new enhancements with our video services as well as faster internet speeds/offers.  Therefore, investment in our services and the increased cost of doing business has made it necessary for Cox to increase prices on our services.   We continue to invest in our network and advance technology to deliver the services our customers want.  For example, there is access to more networks anywhere using multiple devices like computers, smart phones, and tablets.  Plus the ability to surf, download, and stream faster with more devices using superior internet and access to the fastest in-home WiFi.   The entire industry is subject to cost increases and our competitors regularly increase their prices as well.   I am available for any additional questions and/or concerns you may have regarding this letter.  My office hours are 9:00am to 5:30pm, Monday through Friday.   Best Regards,   COX --------------------------------------------------------------------------------...⇄ Tell us why here...

Complaint: 11765770
I am rejecting this response because:The rented Cox single band modem was defective (see technician call recording), this is why no service charge should have been issued- ever.The trouble call was b/c Cox rented router had reset my user name to 0000. I took 4 hours off work for this visit.Technician did not notice I had the wrong router and had been over charged, after he left internet was still not working.Called again, tried to trouble shoot over the phone but service rep had another technician come out. Cox tried to charge me $50 for this visit as well.I took 4 hours off work for this visitInternet still not workingCalled a third time and found out the Cox rented single band modem was defective + cox had been over charging me for 9 monthsA credit of $42.00 was b/c my account had been falsely charged.No credit was offered for the loss of service over the 9 months for having low to 0 connectivity using Cox installed single band router.When technician came to the house he had no history of issue nor did he have the new router I ordered with service technician (on the phone)I took 4 hours off work for this visitInternet finally working but considered "poor to fair" connectivity.I do not believe Cox is a reputable business, I would opt out if there were other options in my area but this is not the case.Reviewing points above does Cox feel they have resolved this issue and treated me as a valued customer?
E[redacted]

Dear Mr. D[redacted], Cox Communications (Cox) is in receipt of your “rebuttal” complaint filed through the Revdex.com.  Let me begin by thanking you for allowing us the opportunity to serve you. We thank you for bringing your concerns to our attention.  Doing so allows us...

to improve the quality of the service we provide to our customers. Our records show we did not receive a payment for your October 29, 2016 statement for the amount of $26.50.  However, as a courtesy I have applied a credit adjustment for the amount of $26.50 on January 11, 2017.  The credit adjustment will reflect on your next billing statement. I am available for any additional questions and/or concerns you may have regarding this letter.  My office hours are 8:00am to 4:30pm, Monday through Friday. Best Regards, COX

We were sorry to hear of the confusion that the customer experienced with our company.  Due to the concerns that he brought to the attention of your office, we contacted him directly.  We were able to identify the agent that the client was directly speaking with previously, and was...

requesting.  We were able to put the client in direct touch with her.  We also advised the client that we notified the Arizona Revdex.com so his complaint can be transferred from the California site to the Arizona site.    We appreciate the opportunity that the Revdex.com has given us to address the subscriber’s concerns.  C[redacted]/ Cox Communications Executive Offices/ Arizona

Complaint: 12678189
I am rejecting this response because: This is the same runaround I get every time.  There is no conceivable reason that my router or modem or cable would throttle speed at 9:30.000, not 9:29 or 9:31, or resume it at 11:00.000, not 10:59 or 10:31.  Cox is deliberately throttling internet speed in my area, and causing me to miss 2+ hours of work to wait for a technician to say there is no problem is just not acceptable.  No IT person I have spoken to external to Cox says anything but "they are doing it at the source, nothing in your home could do that."
Regards,
Samuel Sweet

Dear Mr. [redacted],
Thank you for allowing Cox the opportunity to serve your communication needs.  We are in receipt of your complaint letter filed with the Better Business in regards to your experience with the attempt to downgrade your Cox services.  On behalf of Cox, I would like to...

apologize for experience as what you outlined in your complaint letter is not the level of customer service that we have built our reputation on.
In reviewing your account, it appears that your cable service was disconnected on October 31, 2015.  As a result of your experience, I have issued a credit to your account in the amount of $131.47.  This amount is equivalent to one month of your disconnected cable service.
I have shared your experience with the organization within Cox that is responsible for ensuring that our customers are provided the legendary service we strive to provide during each call.  Again, please accept our apologies for the service you received.  I am available for any additional questions and/or concerns you may have regarding your Cox service.
Respectfully,
[redacted]
Executive Office of the Regional Manager
Cox Communications, California
###-###-####

Dear Mr. S[redacted],   Cox Communications (Cox) is in receipt of your “rebuttal” complaint filed through the Revdex.com.  Let me begin by thanking you for allowing us the opportunity to serve you. We thank you for bringing your concerns to our attention.  Doing so allows us to improve the quality of the service we provide to our customers.   Cox recognizes that customers are inconvenienced when services are not working as expected.  We apologize that you had the experience described in your complaint.  However, many factors can affect your internet experience, including the number of users in the household, the speed of any wireless network and network congestion at different sites on the internet.  Cox does not throttle the speed of its internet services.    Our records show we had scheduled a field tech appointment for February 16, 2018 but the appointment was canceled.   As we stated on our last Revdex.com response, we encourage you to have one of our senior level Cox technicians to come out to your residence to trouble shoot on your data issues.   Best Regards, COX - California   Tell us why here...

Dear Ms. P[redacted],   Cox Communications (Cox) is in receipt of your “rebuttal” complaint filed through the Revdex.com.    Ms. P[redacted] we do not compensate our customers for how much time they spend on the phone with our Cox representatives and/or with our technician appointements.  However, I will honor your request of a one month credit toward your data services.  A credit adjustment of $68.77 will reflect on your next billing statement.   I am available for any additional questions and/or concerns you may have regarding this letter.  My office hours are 8:00am to 4:30pm, Monday through Friday.   Best Regards,   COX

Complaint: 11400116
I am rejecting this response because:You have not addressed my concern, but only provided me the information that I already know about.
Regards,
R[redacted]