Cheer Elite All Stars

Initial Business Response / [redacted] (1000, 9, 2016/08/02) */ Contact Name and Title: Hallie C [redacted] (Full Owner Contact Phone: [redacted] Contact Email: [redacted] @gmail.com Upon registration, this is a portion of the contract that [redacted] signed Registration Policy An annual evaluation fee is due upon registrationThis fee is non-refundableThe cost is $for athletes that register prior to May 16th and $for athletes registered after May 16thThis fee will be automatically charged to your credit or debit card on file within - business days I've read the above and agree - [redacted] Initially, I did say it should not be a problem to return the feeHowever, I ran into a few problems with processing the cardAfter excessive contact, rude emails and accusations from [redacted] I have decided to stop my efforts in completing the favor of returning the funds despite the signed contract above As a settlement, I am willing to refund $at this time Initial Consumer Rebuttal / [redacted] (3000, 11, 2016/08/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have all of the correspondence between myself and MsC [redacted] saved, and can assure you I was never rudeI know better than to be rude to someone that owes me moneyHowever, MsC [redacted] became both rude and condescendingI understand that issues can arise when trying to do electronic refundsI offered to meet with or go to Cheer Elite to pick up my refund, or to have MsC [redacted] mail it to my house, but nothing happenedWhen I asked to meet with her in person to try and get this settled she responded "any time, what's best for you?" When I gave her a time and day she then told me she would not meet with me then and gave me a date weeks laterI have done everything she asked of me to figure out why the refund was not making it to my account, which included contacting the businesses that process her paymentsBeing that I am not the owner of the company, these businesses could not give me any informationI want all of this to be over just as badly as MsC***, but I feel like $is insulting and that I am owed at least the $that I paid and was promised I would be refunded Final Business Response / [redacted] (4000, 13, 2016/08/10) */ [redacted] , Im sorry that you deemed our recent communication as rude or condescending as that is never our intentBeing that a contract was signed, there is nothing further we can do in reference to this matterPlease let me know if you would like the $refundedOtherwise, we thank you for voicing your concerns and wish you the best in future endeavors Have a nice day! Final Consumer Response / [redacted] (4200, 15, 2016/08/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) On May 16, I received an email from MsC [redacted] stating "I can refund you electronically." Then on May 26, I emailed MsC [redacted] asking about the refund since it had been days and I know typically electronic refunds are processed within a few daysMsC***'s response was "Hey [redacted] , In our policy agreement that's on our website it states that we do not give refundsI am breaking that in order to accommodateIt had to go through two different companies before usTherefore the time frame is out of my controlI will contact the company to give you an estimate but unfortunately that is not up meI apologize for the delay, but I will keep you updated." It is only because of these emails that I have continued to try and recover the $Had I been told I would not receive a refund because I signed the agreement, it would have been left at thatI believe my reason for feeling entitled to a refund was the same reason MsC [redacted] told me she would process it - because I asked for the refund week after I paid it and before it was even dueI had all intention of having my daughter take cheer lessons at Cheer Extreme, but it was a big change for a year old to suddenly be moved to a new gym, with new coaches and very few familiar facesI thought MsC [redacted] also understood this and was therefore willing to bend the rules, as taking on an entire cheer team from another gym was new for her as wellEspecially when you are working with children, I believe it is important to not only teach them new athletic skills, but also to be honest, kind and have integrity

Initial Business Response /* (1000, 9, 2016/08/02) */
Contact Name and Title: Hallie C[redacted] (Full Owner
Contact Phone: [redacted]
Contact Email: [redacted]@gmail.com
Upon registration, this is a portion of the contract that [redacted] signed.
Registration Policy
An annual...

evaluation fee is due upon registration. This fee is non-refundable. The cost is $140 for athletes that register prior to May 16th and $155 for athletes registered after May 16th. This fee will be automatically charged to your credit or debit card on file within 1 - 3 business days.
I've read the above and agree.
-[redacted]
Initially, I did say it should not be a problem to return the fee. However, I ran into a few problems with processing the card. After excessive contact, rude emails and accusations from [redacted]. I have decided to stop my efforts in completing the favor of returning the funds despite the signed contract above.
As a settlement, I am willing to refund $40 at this time.
Initial Consumer Rebuttal /* (3000, 11, 2016/08/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have all of the correspondence between myself and Ms. C[redacted] saved, and can assure you I was never rude. I know better than to be rude to someone that owes me money. However, Ms. C[redacted] became both rude and condescending. I understand that issues can arise when trying to do electronic refunds. I offered to meet with or go to Cheer Elite to pick up my refund, or to have Ms. C[redacted] mail it to my house, but nothing happened. When I asked to meet with her in person to try and get this settled she responded "any time, what's best for you?" When I gave her a time and day she then told me she would not meet with me then and gave me a date 6 weeks later. I have done everything she asked of me to figure out why the refund was not making it to my account, which included contacting the businesses that process her payments. Being that I am not the owner of the company, these businesses could not give me any information. I want all of this to be over just as badly as Ms. C[redacted], but I feel like $40 is insulting and that I am owed at least the $140 that I paid and was promised I would be refunded.
Final Business Response /* (4000, 13, 2016/08/10) */
[redacted],
Im sorry that you deemed our recent communication as rude or condescending as that is never our intent. Being that a contract was signed, there is nothing further we can do in reference to this matter. Please let me know if you would like the $40 refunded. Otherwise, we thank you for voicing your concerns and wish you the best in future endeavors.
Have a nice day!
Final Consumer Response /* (4200, 15, 2016/08/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
On May 16, 2016 I received an email from Ms. C[redacted] stating "I can refund you electronically." Then on May 26, 2016 I emailed Ms. C[redacted] asking about the refund since it had been 10 days and I know typically electronic refunds are processed within a few days. Ms. C[redacted]'s response was
"Hey [redacted],
In our policy agreement that's on our website it states that we do not give refunds. I am breaking that in order to accommodate. It had to go through two different companies before us. Therefore the time frame is out of my control. I will contact the company to give you an estimate but unfortunately that is not up me. I apologize for the delay, but I will keep you updated."
It is only because of these 2 emails that I have continued to try and recover the $140. Had I been told I would not receive a refund because I signed the agreement, it would have been left at that. I believe my reason for feeling entitled to a refund was the same reason Ms. C[redacted] told me she would process it - because I asked for the refund 1 week after I paid it and before it was even due. I had all intention of having my daughter take cheer lessons at Cheer Extreme, but it was a big change for a 5 year old to suddenly be moved to a new gym, with new coaches and very few familiar faces. I thought Ms. C[redacted] also understood this and was therefore willing to bend the rules, as taking on an entire cheer team from another gym was new for her as well. Especially when you are working with children, I believe it is important to not only teach them new athletic skills, but also to be honest, kind and have integrity.