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Cheeseburger in Paradise

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Cheeseburger in Paradise Reviews (1)

Review: We have been going to Cheeseburger in Paradise for several years and in the last few months we have received emails for a free appetizer each month. On 3/10/14 we went for our usual visit and when paying our check, we gave the board member card (linked to the specials that are emailed once a month)to our server and told her we had a free app & dessert. However, she informed us that we could not have a discount then, because the machine that takes off the reward points from the card was not working. At the time, I did not ask for the manager on duty ([redacted])because he had already been at our table about the chicken wings being under cooked and his attitude about the whole situation was unacceptable. Instead, I decided to contact the general manager, Sean, the next day. After explaining to [redacted] the situation, he apologized and offered to mail me a coupon for a free appetizer and stated that the machines for the discount cards had been down. Two weeks went by and no coupon, so I decided to go to the restaurant and ask them to reimburse the amount back to my credit card (We do not want to go back there and find no use to have a coupon). [redacted] was not there, but supervisor, [redacted] stated she would pass the message on to [redacted] and he would call me back. She went on to explain that she could not credit anything back to my credit card because it could only be done the same day the transaction took place. She also mentioned that the appetizer is free if I had purchased a meal, however, on the email (which I showed her) did not mention it. [redacted] stated that she would mention this to the general manager, Sean, and he may have to contact the corporate office to request for reimbursement and that all of their machines used to adjust the discounts have been down throughout their restaurants. I have yet not heard for anyone. If we had not had a coupon for free app & dessert we would have gone somewhere else. They need to honor discounts they offer via member cards or email). Even if system is down.Desired Settlement: We would like them to take off the entire appetizer (totaling $ 12.99, which is what we usually have discounted + the inconvenience)and send me a check. We no longer plan to go there and we find no use for a coupon.

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Description: Restaurants - Breakfast

Address: 14000 Foulger Square, Woodbridge, Virginia, United States, 22192

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