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Chef Shuttle

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Chef Shuttle Reviews (1)

They couldn't complete our order, refused to cancel it, then left the food on our doorstep for the insects.We ordered a meal and later received a call from he delivery driver informing us that one of the requested items was unavailable. We requested to cancel the order. A supervisor called back and said the order could not be cancelled and we would not receive a refund. At some point that evening the food was left outside of our front door. The driver never rang the doorbell or knocked. There were insects inside of the bag by the time we found it. The following week, Chef Shuttle offered credit in lieu of a refund, but only posted $20 credit. Our order was originally $33. We are owed $33 cash but would accept $33 credit.Desired SettlementWe will accept $33 credit so that we can replace the same order or an equivalent one. We would prefer our money back.Business Response The restaurant was out of cocktail sauce, thus the customer decided she didn't want any of the food. The order could not have been canceled at the time requested because the food had already been made. Chef Shuttle issued the customer a credit for the total amount of the order. Chef Shuttle also personally reached out to the customer on multiple occasions. Please refer to our refund policy: [redacted]Consumer Response (The consumer indicated he/she ACCEPTED the response from the business.)After we publicly shamed the company on [redacted] and [redacted] they did give us full credit. The refund policy should be revised so that a customer is never expected to pay for an order that cannot be delivered exactly as ordered.

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Description: Caterers

Address: 366 New Byhalia Rd. ste. 4a, Collierville, Tennessee, United States, 38017

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