Chef's Resource

This cookware set is in fact, out of stock This older set was discontinued by Calphalon in We don't have real-time links to inventory, just because you can add an item to the cart doesn't mean it's in stock He was telling the truth The website now shows it as out of
stock and it's unorderable.We can't price match what we don't have and our price match policy is entirely at our discretion, as mentioned on the site.http://www.chefsresource.com/lowprice.html"Price matching decisions are at the sole discretion of Chef’s Resource and its employeesChef’s Resource is unable to price match if the item is sold at or below our cost and reserves the right to review and/or refuse any requestGenerally, we don't consider request from sites that are brand new and/or don't have complete contact information on their site including a physical address and a phone number."*** ***Chef's Resource

We do offer free shipping What we don't offer or advertise is free shipping on returns Our returns policy frankly is pretty standard among our online competitors For a product return that we charged shipping, we don't refund our shipping cost, just the product cost For a
free shipping order, if the entire order is returned we credit the order minus our actual outbound freight cost This is very common and even *** will refund on a standard change of heart return minus some shipping costs as well.Our policy is listed on the site and has been unchanged for probably years *** ***Chef's Resource

The complaint is that the tea kettle handle gets hot when used Frankly, we don't know of ANY tea kettle that when used the handle doesn't get hot This is not unusual at all We recommend using an oven mitt if the handle gets too hot with use, just like we would for any cookware
as well.We're unable to take back this used item per our policies We don't take back used items and in no way is this a defective product
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Chef's Resource

The pan looks exactly as pictured The customer was looking at some other items with a different style of domed lid that is pronounced and apparently was hoping that the lid was more like it, not like it was pictured What we sent looks exactly like what is pictured on the product page We're happy to take the item back as mentioned but we're not responsible for return shipping on the item

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The business continues to essentially call me a liar that I spoke with someone at their company and specifically asked if this was the set of Peugeot mills that comes in the presentation boxI did! They said unless I can prove that I called them, they don't believe me (such customer service!)
In fact, the business even acknowledged that they received an email from me with the question posed to the seller before I would place an order asking if these were 'the set in the nice Peugeot presentation box like I had purchased for my husband earlier in the year because I wanted to give them as a gift for Thanksgiving." They admit they saw my email and said I had already placed the order before they could respond to it I told them this should be proof that I called the company and asked the question because I did not receive an email reply, and in my email indicated I would not place the order until I had a full descriptionThey told me this was the set in the presentation box--it wasn't What they sent was two individual grinders, packaged separately, one of which even had the seal broken and the mill turned around Someone had already opened it and it wasn't me! Company claims they haven't had any returns of these mills Like another customer's review on the Revdex.com site, I simply don't believe them I think they sent me a pepper grinder that had been returned to themThis company treats customers horribly and sends merchandise that is not as described
Regards,
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Best price, free shipping, delivery as promised, and a perfect productI ordered online, spoke to a real person to confirm two days later, received notice of shipment and received my order on the exact day they said I wouldIt couldn't have gone better

The item sent is as-described and shown in the picture on the website A customer service representative confirmed the part number of the lid sent with one here and confirmed it's the domed lid We're certainly able to take the item back if desired if in new, unused and untested
condition, we're just not responsible for return shipping We emailed return instructions

We purchased a Cuisinart electric skillet from Chef's ResourceHowever, it was defective, as the controller made a loud buzzing sound when heatingChef's Resource would not accept a return because we had opened the box and turned on the skilletOf course, we could only know it was defective by turning it onAlthough we wanted a refund from Chef's Resource, they were adamant that they would not give us a refund or accept a return for an exchangeFortunately, Cuisinart will allow us to return the skillet for an exchangeWe will not be purchasing from Chef's Resource again

We have already discussed this extensively with the customer Nothing in our description is incorrect, she assumed/hoped that the salt and pepper mills were specially gift boxed for gift giving They aren't They're in a standard retail box.We were NOT contacted by phone, or we
would have just walked over to the product area, grabbed a product and described it to her.We're happy to take the item back per our policies, but we aren't responsible for return shipping We emailed her return instructions and consider the matter closed If she ships them back, we'll credit her per our policies upon receipt.*** ***Chef's Resource

Never delivered the goodsDo not communicate with customersWebsite knowingly and willfully misrepresents product availability
Ordered a bunch of high end kitchenware that their site said was in stockTWO WEEKS later they sent me an email that it was out of stock and offered a revised ship date of 5/(more than weeks late)Come 5/no shipment but website said goods were in stockCR sent email saying it was still on backorder and would ship 5/When asked about in-stock status on website told me "Our site does not have the ability to show actual inventory status." Shortly before 5/ship date disappeared from their order status pageOn 5/no shipment but website still proclaimed it was in stockWhen asked told it'd ship "as soon as it comes in." Asked for specific status 5/No replyCancelled order
These guys do not deliver the goods, do not communicate with their customers effectively, do not keep their promises, and knowingly misrepresent product availability on their website
CAVEAT EMPTOR

Timeline: She emailed question about gift boxSaturday, November 14, 3:PM"Does the black/white set come in that same gorgeous Peugot box that our Alaska white set came in? Looking at this for a gift and the presentation is lovely besides being a great product"She ordered about hours later.Sat Nov 20:09:PST 2015We're not in on the weekend She went ahead and ordered without knowing the answer to her question Her choice and her mistake if she had very specific demands as to how the packaging should look for a gift.The item shipped Monday before we had a chance to answer her emailed question Weekends are usually busier with questions so it takes 24-hours to answer emailed questions from the weekend We noticed the order had already been placed and shipped, so didn't think a reply was necessary.She claims she spoke with us about the item before the purchase This claim is false. Our phone systems logs and records all calls, no call came in regarding this item No calls came in from her phone number or even area code either on the days she claims she called Just to be sure, every inbound call from Thursday and Friday was checked None were her.She also had mentioned perhaps speaking with a woman No woman was on the phones.Also, If she had spoken with us Thursday or Friday by phone as she claimed, she wouldn't have emailed the question on Saturday.Her claims are demonstrably regarding our "misrepresentation" We never claimed it came in a gift box online, by email or verbally Had she spoken to us before ordering, this issue would have been avoided We did nothing wrong here, the matter is closed This is our last response to the matter We'll credit her per our policies upon return receipt of the product, she is responsible for return shipping to us

purchased the Chef's Choice Belgian Waffle Maker model 830, along with two other items.I saw signs of wear and use on the productScratches on the stainless steel, food residue on the waffle plates, peeling of the coating between the platesAll this was very slight hard to see with a glanceI contacted the companyThe Customer service email is run by the ownerWe had email exchanges over the course of a weekWith each the owner repeated that they haven't had a return on that particular productI write a few exhanges in "Hello,You did not make this clear you simply kept stating that this product had not been returned beforeI have given you pictures of the product where there is food residue and wearThis not what I asked for, I do not want your productWhere can I send the items back to recieve a refund? Thank you"
He writes back simply "You can’t" We emailed a few more time with him culminating in "I have made it abundantly clear, I don’t believe we sent you a used itemIt’s that simpleWhether it’s a new item that you’re confusing as used, or have a used one you wish to return against this order, I don’t knowBut it’s impossible that we sent a used item in this case.We will not take it back under any circumstances, nor will I respond further to emailsStop asking." Dont be taken in with their low pricesI also got a colander and peeler both were phenomenalI dont even want waffles anymore

We do offer free shipping What we don't offer or advertise is free shipping on returns Our returns policy frankly is pretty standard among our online competitors For a product return that we charged shipping, we don't refund our shipping cost, just the product cost For a
free shipping order, if the entire order is returned we credit the order minus our actual outbound freight cost This is very common and even *** will refund on a standard change of heart return minus some shipping costs as wellOur policy is listed on the site and has been unchanged for probably years
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Chef's Resource