Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
Sent: Sunday, September 27, 8:AM To: drteam Subject: Re: You have a New Message from Revdex.com Regarding Complaint #*** Please be advised that I never received the response dated 9/16/nor have I received a refund of $or been contacted by the Pearland Sleep Center. What I have received is a bill for the sleep study from Oakbend Medical Center requesting payment of $even though when I called I was told my portion after insurance would be $
Regards,
We value our patients and
appreciate the time it
takes to give their feedback. We are able to
complete the technical portion of the exam, then put the exam through
subsequent QA measures, and then submit it to the MD for interpretation in a
timely measure but we are no longer going to give an expectation of hours.
After reviewing the paperwork given to patients at the time of this complaint,
we discovered the time frame given for report turnaround did not take into
consideration the delays that may occur throughout the processIn the event we
cannot satisfy the printed expectations in the future, we will engage both the
patient and referring physicians so they may be aware of any unexpected delay
Again, we are grateful for the patient bringing this to our attention as
we want to meet the expectations that we present We will be processing a refund of $by
the end of the month
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
Sent: Sunday, September 27, 8:AM To: drteam Subject: Re: You have a New Message from Revdex.com Regarding Complaint #*** Please be advised that I never received the response dated 9/16/nor have I received a refund of $or been contacted by the Pearland Sleep Center. What I have received is a bill for the sleep study from Oakbend Medical Center requesting payment of $even though when I called I was told my portion after insurance would be $
Regards,
We value our patients and
appreciate the time it
takes to give their feedback. We are able to
complete the technical portion of the exam, then put the exam through
subsequent QA measures, and then submit it to the MD for interpretation in a
timely measure but we are no longer going to give an expectation of hours.
After reviewing the paperwork given to patients at the time of this complaint,
we discovered the time frame given for report turnaround did not take into
consideration the delays that may occur throughout the processIn the event we
cannot satisfy the printed expectations in the future, we will engage both the
patient and referring physicians so they may be aware of any unexpected delay
Again, we are grateful for the patient bringing this to our attention as
we want to meet the expectations that we present We will be processing a refund of $by
the end of the month