Chefman

I bought a jumbo deep fryer took it out of the box. I read the instructions cleaned how they told me to do. Filled it with oil plugged it into the back and then into the outlet. It doesn't even turn on. The user guide doesn't say who to contact or what to do. I called the number online they said they were closed. So now I am stuck with a deep fryer that doesn't even work. I need to know what to do.

I'm writing to you in reference to a purchase I made today 11/30/2020. I purchased a small deep fryer and when I opened the box the handle to the basket was missing, I got on the web site as recommended by customer service rep and searched to see if I could get a replacement and I was not able to find where I could order the part . The part # is RJ07-m-ss. please help! It is difficult to find the area where the part could be ordered. please advise my email is [protected]@yahoo.com

[redacted] contacted us on 2/1/and sent us the necessary paperwork for the replacement shortly afterAside from the standard day replacement time, this item was out of stock for a few weeksTherefore, it did take some time for the replacement unit to ship outWe apologized to the customer as we strive for excellence and always try to ship out our replacements in a timely fashionThe unit did ship last week with tracking number: [redacted] We notified the customer of the the tracking as wellThank you

This is to advise you that we refunded Ms [redacted] , as per her request, $ The check was sent out today, 2/13/

Just to let you know, that I have taken care of Mr*** request, and my Accounting Department will be cutting a refund check for him in the amount of $17.99.I have also emailed him advising him of this

Good Morning, I received a refund check from the company. Please close the complaint

[A default letter is provided here which indicates your acceptance of the business's
response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. They actually refunded the amount of $(their response had a typo of $17.99). We appreciate their refund
Regards,
*** ***

Please be advised that we have taken care of Ms*** problem and replaced her air fryer on October 24th

In reference to complaint that I filed yesterday, I received email back from the Chefman Customer Care with UPS tracking number of Amazon delivery of the replacement warming trayI checked at UPS site and the delivery is indeed due for delivery today.Before that email and after I filed the
complaint and informed the Chefman Customer Care that I filed it, I received the first phone call back fro them, where their representative explained to me that they are waiting for the tracking number from Amazon.Hereupon I consider the issue of the complaint resolved

In regards to the above referenced Case we sent a replacement to the complainant as requested. Unfortunately the replacement was lost during transit with FedEx. ( we have opened a case with them at this time) In order as to satisfy the complainant we have shipped another replacement out...

today as we have learned that her previous replacement has been lost in transit. Should you have any questions comments or concerns please feel free to reach out to me. My contact information is below

This is to advise you that we refunded Ms. [redacted], as per her request,  $38.15.  The check was sent out today, 2/13/2018.

[redacted] contacted us on 2/1/2017 and sent us the necessary paperwork for the replacement shortly after. Aside from the standard 10 day replacement time, this item was out of stock for a few weeks. Therefore, it did take some time for the replacement unit to ship out. We apologized to the customer as...

we strive for excellence and always try to ship out our replacements in a timely fashion. The unit did ship last week with tracking number: [redacted]. We notified the customer of the the tracking as well. Thank you.