Chela's Tire Shop

Original Visit: The customer arrived asking for three used tires for her vehicle. We informed her that we didn't have any that matched in that particular size. We explained to her the size difference and the thread that was left on the tires that we had in stock. The tires were safe for road and...

highway travel at time of purchase. All tires are checked for safety and tread integrity before being shown to a customer and mounted onto a vehicle. The customer was given the opportunity to look for and purchase tires elsewhere. The customer agreed to have the tires mounted onto her vehicle before any work began. We do not mount tires until the customer has seen the tire, agrees to the tires, and the final cost. We also offered the customer a set of new tires, after discovering we didn't have tires that matched the size she needed for her vehicle. The customer refused to purchase a new set of tires due to her current budget and approaching out of town trip. The customer was made aware that there is no warranty on our used tires, only new tires. She agreed to that and even suggested coming back in a week to purchase new tires. The tires were mounted and payment was made. Customer calls office to complain about tire: When the customer called, an employee asked her to bring the vehicle by so that we may look at the tires and try to resolve the issue. We did explain to her during the original visit that we didn't have used tires in the size needed for her vehicle, but that we had some very close to the size. She understood and still wanted the tires. The customer had taken a long distance trip, and that could have added additional wear to the already used tires. The reason for the tire being flat was never known to our shop because the customer failed to bring the vehicle in for the follow up visit that was requested. The customer never returned to our shop to have the tires checked or to give us an opportunity to resolve the issue. Resolution: We are committed to ensuring each customer is satisfied with our products and services. Unfortunately, we cannot issue a refund because we were never given the opportunity to resolve the issue. We appreciate you taking the time to resolve this matter. Sincerely,[redacted]