We contracted, through our designer, to have this business prepare and install a marble floor in the gallery of our apartmentThe business insisted on payment IN FULL before they would begin, despite the fact that we had paid for the marble alreadyWe selected large slabs (the most expensive way to lay marble) to avoid seamsThe initial duo sent to the job consisted of a supervising worker (not an artisan) who did no work ( and was subsequently fired during our job) and a workerThe job was behind schedule almost from the startWhen much of the job had been completed (the owners of the business had not come one time to check on the progress, nor had an artisan-level worker), it became clear that none of the seams lined up properlyEventually Alison (one of the owners, and the one who had drawn up the plans) came around and saw that indeed the floor had not been carried out according to her drawingsShe never once apologized for her complete failure to check on the work, and said
We contracted, through our designer, to have this business prepare and install a marble floor in the gallery of our apartmentThe business insisted on payment IN FULL before they would begin, despite the fact that we had paid for the marble alreadyWe selected large slabs (the most expensive way to lay marble) to avoid seamsThe initial duo sent to the job consisted of a supervising worker (not an artisan) who did no work ( and was subsequently fired during our job) and a workerThe job was behind schedule almost from the startWhen much of the job had been completed (the owners of the business had not come one time to check on the progress, nor had an artisan-level worker), it became clear that none of the seams lined up properlyEventually Alison (one of the owners, and the one who had drawn up the plans) came around and saw that indeed the floor had not been carried out according to her drawingsShe never once apologized for her complete failure to check on the work, and said