We did not start out giving Mr. [redacted] 2 options. We only gave him one. The quote was for $1100 which he refused by saying he was not going to put that much money into that vehicle, because he was going to sell it. So we told him if he was going to try and drive the vehicle then we would at...
least recommend the radiator cap that had fallen apart and the coolant temp. sensor that controls the fan operation that had tested bad. We also told him and put on the invoice that there was no warranty or guarantee , because the radiator was leaking and it needed the other repairs to keep it from leaking and overheating. He continued to drive the vehicle this way with it overheating. Then he called back to say it was still overheating, and we of course said that we thought it would because he did not want to repair the vehicle properly. He brought the vehicle back and we then found he had blown the head gasket. That would cost another $2000-$3000 on top of the other repairs that he had previously declined. He then stated that he thought the head gasket was blown before he brought the car to us the first time and that we should have diagnosed it correctly. We did not detect a head gasket issue when we checked the vehicle when it first came in. We did find that it had been blown after he continued to drive the vehicle. Even if the head gasket had been blown at the point when he first came in. We would have recommended $4000+ worth of repairs which he still would have declined and we still would have recommended the two items that he did get if he was still going to try and drive the vehicle. So the outcome still would have been the same. In conclusion we can not find that we did anything wrong and did not in anyway try to mislead Mr. Chang. We diagnosed his issues and he refused to repair all of them. Therefore we can see no reason for any refund. Thank you.Chelsie's Automotive
Complaint: [redacted]
I am rejecting this response because: Chelsie's Automotive has misled me. (1) On 6/28/2016, after the diagnosis, the front desk person told me that I need to replace coolant temp. sensor, and radiator cap. He told me that the coolant temp sensor pretends high temp to be low temp. Actually, he could told me more directly that it controls the cooling fan. However, my cooling fan is running. (2) When they replace my radiator cap, they did not need to break the upper hose part (connecting the overflow container to the radiator) of my radiator. It was not leaking before they changed the radiator cap. (3) They keep saying that I need to replace my radiator, which will cost me more than $1100, and will not solve the overheating problem of my car.I hope Revdex.com can step in because Chelsie's Automotive and I are not going to resolve this complaint.
Regards,
[redacted]
We did not start out giving Mr. [redacted] 2 options. We only gave him one. The quote was for $1100 which he refused by saying he was not going to put that much money into that vehicle, because he was going to sell it. So we told him if he was going to try and drive the vehicle then we would at...
least recommend the radiator cap that had fallen apart and the coolant temp. sensor that controls the fan operation that had tested bad. We also told him and put on the invoice that there was no warranty or guarantee , because the radiator was leaking and it needed the other repairs to keep it from leaking and overheating. He continued to drive the vehicle this way with it overheating. Then he called back to say it was still overheating, and we of course said that we thought it would because he did not want to repair the vehicle properly. He brought the vehicle back and we then found he had blown the head gasket. That would cost another $2000-$3000 on top of the other repairs that he had previously declined. He then stated that he thought the head gasket was blown before he brought the car to us the first time and that we should have diagnosed it correctly. We did not detect a head gasket issue when we checked the vehicle when it first came in. We did find that it had been blown after he continued to drive the vehicle. Even if the head gasket had been blown at the point when he first came in. We would have recommended $4000+ worth of repairs which he still would have declined and we still would have recommended the two items that he did get if he was still going to try and drive the vehicle. So the outcome still would have been the same. In conclusion we can not find that we did anything wrong and did not in anyway try to mislead Mr. Chang. We diagnosed his issues and he refused to repair all of them. Therefore we can see no reason for any refund. Thank you.Chelsie's Automotive
Complaint: [redacted]
I am rejecting this response because: Chelsie's Automotive has misled me. (1) On 6/28/2016, after the diagnosis, the front desk person told me that I need to replace coolant temp. sensor, and radiator cap. He told me that the coolant temp sensor pretends high temp to be low temp. Actually, he could told me more directly that it controls the cooling fan. However, my cooling fan is running. (2) When they replace my radiator cap, they did not need to break the upper hose part (connecting the overflow container to the radiator) of my radiator. It was not leaking before they changed the radiator cap. (3) They keep saying that I need to replace my radiator, which will cost me more than $1100, and will not solve the overheating problem of my car.I hope Revdex.com can step in because Chelsie's Automotive and I are not going to resolve this complaint.
Regards,
[redacted]