I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference,
details of the offer I reviewed appear below
I am not satisfied with the responseThey will not work with meThe problem is I booked another room with their services closer to my destination, I just asked that they cancel the first reservationI stilled used their services and booked a room, but my second reservation is closer to my destinationI am not asking for a total cancellationI ask that they cancel my first reservation reimburse my account, and respect the fact that I used their services to book my room on the same days, but at a location closer to my destination
Regards,
*** ***
Please see attached document showing we have a no cancellation policy for this room at this rate
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference,
details of the offer I reviewed appear below
I am not satisfied with the responseThey will not work with meThe problem is I booked another room with their services closer to my destination, I just asked that they cancel the first reservationI stilled used their services and booked a room, but my second reservation is closer to my destinationI am not asking for a total cancellationI ask that they cancel my first reservation reimburse my account, and respect the fact that I used their services to book my room on the same days, but at a location closer to my destination
Regards,
*** ***
Please see attached document showing we have a no cancellation policy for this room at this rate.