Chem-Dry of Riverside & San Bernardino

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter will hopefully be resolved when they make a refund As of this datestill have NOT received the refund??? so hopefully I will not have to reissue this complaint Thanks for your assistance [redacted]

We have reached out to the consumer directly to resolve her issue.Please let me know if you need any further information.Linda C [redacted] Executive Director

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] The business through this correspondence acknowledges that their poster stating that their products are "manufactured using 100% wind power" is inaccurate and misleading This claim has an asterix with VERY SMALL PRINT stating this statement is not correct -- rather their production plant uses natural gas and that they actually just financially support wind energy projects and believe their financial contribution equals the amount of energy used at their plants I asked to see the details of this -- ieexact numbers but didn't get that response; I even question this is true In any event, this is an example of "ADVERTISEMENT" to deliberately mislead the public and the supposed asterix with explanation of the falseness of the claim is NOT ACCEPTABLE AVEDA should remove these posters as the statement that their products are "manufactured using 100% wind power" is inaccurate and misleading to the public In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

We appreciate MsTerpin's additional comments and have reached out to her directly again to resolve.We trust any issues have now been satisfied.Please let me know if anything furher is needed.Thank you,Linda C [redacted] Executive Director, Americas Consumer Care Center

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: It is ridiculous that it would take up to weeks to get a refundWhere is the refund coming from? I am grateful that the refund is being processed, but up to weeks? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Our online department has reached out to the consumer to resolve the issue.Please let me know if any further assistance is needed

Dear [redacted] ,Your complaint regarding the M·A·C Select Loyalty Program was forwarded to us from the Revdex.comWe sincerely apologize for any confusion or disappointment incurredPlease be assured that we value you as a consumer, and we thank you for your continued loyalty to M·A·C.We appreciate the opportunity to explain to you that M·A·C Select tiers are based on your calendar year spend at M·A·C Cosmetics owned and operated retail stores in the United States (excluding Massachusetts), and [redacted] Members need to earn points in a calendar year in order to reach the Obsessed tierWe reviewed your M·A·C Select account and determined that the points you earned in calendar year totaled Please be advised that, per our M·A·C Select Terms and Conditions, we do remove points “if the purchase is returned or if the balance is obtained through fraudulent or other activity that violates [the] Terms.” After a thorough review of our records, we could not locate any purchases made on [redacted] or in a M·A·C Cosmetics owned and operated retail store on November **, 2016, nor on December **, As a reminder, per the M·A·C Select Terms and Conditions, “purchases made in department stores, specialty stores, travel retail stores, affiliates not solely owned and operated by M·A·C Cosmetics, in M·A·C Cosmetics retail stores in Massachusetts, or in M·A·C Cosmetics retail stores outside of the United States are not eligible for the Program.” As a courtesy to you, we are making a one-time exception to our Terms and arranged for the points from the Nov**, and Dec**, purchases to be added to your accrued point total for calendar year We were delighted to be of assistance in this instance; however, we are sure you can understand that we will not be in a position to make any adjustments in the future.We want to prevent any further disappointment, so we kindly suggest you visit [redacted] to review the terms and conditions of the M·A·C Select Loyalty ProgramOnce again, thank you for taking the time to contact M·A·CWe hope you will continue to use and enjoy our products with confidence and satisfaction.Sincerely,Linda C [redacted] Executive Director

Our online team has reached out to the consumer and facilitated their refund [redacted]

According to our records, the brush for [redacted] is en route and the tracking information indicates it will arrive tomorrow.We have sent him the tracking information and also called him directly to let him know he can call us if there is anything else we can do.Thank you,Linda C [redacted] Executive Director, Americas Consumer Care Center

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved once I have received the replacement brush Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolvedClinique called me immediately and were very understandingI highly recommend their products I appreciate their speedy resolutionThey will continue to get all my business Sincerely, [redacted]

Response sent 2/ [redacted] to [redacted] ***: Dear ***: Thank you for providing a copy of the automated response received at the time of your previous contact on These surveys are not tied to marketing emails and are optional to completePlease be assured that I have confirmed once again that your email address: XXXXX has been fully blocked in our newsletter provider's system, and you will not receive any further marketing emails from usShould you wish to forward a copy of the survey email you received to [redacted] , I will be happy to review it ***, thank you once again for bringing your concerns to my attentionI am at your service should you need anything further Kindest regards, Jennifer Manager, Online Customer Service Clinique OnlineTell us why here

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved: because although Jennifer S***, Manager contacted me and provide a resolution (that I intended to accept), I already encountered another technical problem I finally started receiving emails again but I was sent a survey by Clinique and the links contained in the email did not work That indicates to me that there is still a technical problem with my account.Although, I would like to accept her proposed resolution, I do not fully accept it yet because the problem hasn't been entirely resolved I am requesting that Jennifer S [redacted] contact the technology department and find out why I am still experiencing problems Thank you for your help.Sincerely, [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] **

We have reached out to the consumer directly to help appease her request.Thank you,Linda C [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is minimally satisfactory The company has told me they have sent a brush weeks ago, and only after I had contacted Revdex.com do I receive a tracking number They have not read any of my correspondence and not answered any of my questions or requests I gave up on their brush product over weeks ago (when it should have originally been replaced) and have since moved on I have no use for their replacement brush and asked that it not even be sent, since they do not read any of my emails they did not do thisThank you for getting in contact with the company for me Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The creams were returned to Estee Lauder several days ago UPS and an email was recently sent but I did not hear back from themI have no idea what Evaluation they are taking about??? I hope that is this resolved soonPlease let me know if you need a copy of the recent email that was sent to Estee Lauder customer careI have no idea who Linda C [redacted] is I have not spoken to heror received an email from herThank You Revdex.com for all your help In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

We reached out to the consumer on 1/**to resolve her complaint A replacement for her brush is underway Linda C [redacted]

We have reached out to the consumer to clarify the situation and let her know that her card was not charged for the order.We invite her to contact our online team directly with any other questions. Consumers may contact them via live chat, email or telephone.Linda C [redacted]