Chem Processing Inc.

We do apologize you feel that way its not in our business tactics, after this reply we will not comment further the purchase made by customer indicated two piece sectional with full description and was signedThe ad for craigslist as well as what was brought to our attention after the purchase. the customer *** *** came to our store couple weeks after the first Revdex.com claim and brought the original craigslist ad that was priced for a two piece sectional Sean H*** explained that the sectional on the floor that they where using as diagram was in fact a two piece sectional the wedge or corner seat is part of the sofa
Sean and *** *** shook hands and agreed and said "sorry don't know what's going it matches what I have here". Our employee was witness to the agreement that the original ad and the sectional did match the invoice that was signed we offered to sell the armless chair at cost + shipping
after many weeks we did not here anything

Complaint: ***I am rejecting this response because:I do agree with the copy of the attachments, but like I said, Sean clearly said that it (corner section) was included in the orderI do have a witness, *** *** who was with Sean & I during the conversation and the back and forth to the computer.
I feel this is Tom's response, who is the ownerI would like to hear Sean's version of the initial encounter.
Sincerely,*** ***

[redacted] purchase was made on 7/29/16.  I have attached a copy of the original invoice which clearly shows the 2 part numbers that were purchased to make a complete sectional as advertised on Craigslist:
(1) 3190155 Ashley - Larkinhurst Sectional LAF Loveseat
(1) 3190167 Ashley-...

Larkinhurst Sectional RAF Sofa
 
I have also attached 2 separate pictures of the sectional layouts available for the Ashley Larkinhurst with the part numbers that make up each sectional.  The first picture consists of the 3190155 and 3190167 which are the 2 items [redacted] purchased.  The second picture consists of the 3190155 and 3190167 AS WELL AS the 3190146 Armless Chair which is available but was not purchased and is clearly not on the customers invoice.  The Armless Chair simply extends the sectional on 1 side by 1 cushion and is available for purchase for an additional $329, and we have offered it to [redacted] for a discounted price of $171.99 because of the confusion.  We also gave her free delivery which is regularly $69.95 in addition to a discount shown on the invoice.

Complaint: [redacted] I am rejecting the response because: I initially called and they said they did not have the sectional in the ware house but did have a couch and loveseat to see. When I was there, and [redacted] was present during the initial visit, Sean H[redacted] said they did not have the sectional in the warehouse but did have a couch and loveseat that I could look at, feel and sit on so I know what I was getting. I stand by my initial story because I am not a liar and Sean is. He did say the armless chair was included in the sectional, no if's and's or but's. Sean is either trying to save his as or the company he works for. This is NOT good company business. They are trying to get more money for something that was suppose to be included per Sean. Sincerely,[redacted]