ChemDry of Spotsylvania

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] I did receive a call from Dusty, who still denys he is the owner of this company and was still rude to me over the phoneHe said he was calling because the Revdex.com called him and is "making" him call and resolve the issueHe stated that he listened to the phone call and that it was the customer service reps fault she agreed to honor the couponNo where on the coupon does it state there is a $minimum to do any workIt clearly states that a room smaller than square feet is $I told this to the customer service repWho put me on hold and spoke to the owner, who we all know is Dusty, and came back on and she said ok and booked the callI pressured no one, it is HIS couponOnce he came out to my home, soaked my carpet with some chemical, and before he moved forward wanted me to sign an invoice for TRIPLE the coupon priceI said no that I had the coupon for $I don't even know what his resolution was, since he said nothing would be offered until I took down any negative information I had rightfully posted on the InternetThis man is perpetrating a fraud and a classic bait and switchOffering a coupon for one price and when he gets in your home and soaks your carpet with chemicals tried bullying tactics to get you to pay more or he will leave your carpets wet and leave the propertyI will not be bullied into taking truthful accurate review me down and I have also reported hiTo the Federal Trade Commison for fraud and to the corporate offices of ChemDryI have since receive MORE of the same coupon in the [redacted] coupon envelope and have reposted also to [redacted] the he is not honoring these couponsAs far as I am concerned, this case was closed and the complaint deemed valid because he did not respond in a timely mannerThis is now TWO months laterI expect the complaint to stand on record as valid Regards, [redacted]

I did call the customer regarding her complaintSince our visit to her home did not result in a positive experienceI listened to the call, when the customer originally placed her order with our firmThe call center rep did inform the customer of our minimum chargeThe customer pressed on and the call center rep seemed to think there was some new advertising that she was unaware of( There wasn't )So the rep booked the job, and we went out.Since the office had made a mistake I tried correct the situation in favor of the customer The customer has put a lot of negative comment on the Internet I called the customer to tell her we would come out and she could pay the dollars if she took the negative comments off of the InternetHer exact comment was " No, I am Never Never Ever going to take it downI don't care how much your business suffers or is hurt by it."

This franchise sent a coupon out via ***, and the company forgot to add that they had a $*** minimumI told them I had the coupon before waiting all day for them to show up, only to be told the coupon price is too low and he wouldn't do it for that priceThe price for a *** sqftroom or less was $**and he tried to charge me $**.**When I said no, the coupon say $**, he left and refunded to do the jobIt turns out, their one and only technician ***, is the owner even though when asked that exact question he denied being the ownerThis is bait and switch, offer a coupon for one price and when they get in the home, increase the price ***%

I did call the customer regarding her complaint. Since our visit to her home did not result in a positive experience. I listened to the call, when the customer originally placed her order with our firm. The call...

center rep did inform the customer of our minimum charge. The customer pressed on and the call center rep seemed to think there was some new advertising that she was unaware of. ( There wasn't ). So the rep booked the job, and we went out.Since the office had made a mistake I tried correct the situation in favor of the customer.  The customer has put a lot of negative comment on the Internet.  I called the customer to tell her we would come out and she could pay the 20 dollars if she took the negative comments off of the Internet. Her exact comment was " No, I am Never Never Ever going to take it down. I don't care how much your business suffers or is hurt by it."

I did call the customer regarding her complaint. Since our visit to her home did not result in a positive experience. I listened to the call, when the customer originally placed her order with our firm. The call center rep did inform the customer of our minimum charge. The customer pressed on and...

the call center rep seemed to think there was some new advertising that she was unaware of. ( There wasn't ). So the rep booked the job, and we went out.Since the office had made a mistake I tried correct the situation in favor of the customer.  The customer has put a lot of negative comment on the Internet.  I called the customer to tell her we would come out and she could pay the 20 dollars if she took the negative comments off of the Internet. Her exact comment was " No, I am Never Never Ever going to take it down. I don't care how much your business suffers or is hurt by it."

[A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]
Revdex.com:
At this time, I have not been contacted by ChemDry of Spotsylvania regarding...

complaint ID [redacted].
Regards,
[redacted]

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
I did receive a call from Dusty, who still denys he is the owner of this company and was still rude to me over the phone. He said he was calling because the Revdex.com called him and is "making" him call and resolve the issue. He stated that he listened to the phone call and that it was the customer service reps fault she agreed to honor the coupon. No where on the coupon does it state there is a $100 minimum to do any work. It clearly states that a room smaller than 100 square feet is $20.00. I told this to the customer service rep. Who put me on hold and spoke to the owner, who we all know is Dusty, and came back on and she said ok and booked the call. I pressured no one, it is HIS coupon. Once he came out to my home, soaked my carpet with some chemical, and before he moved forward wanted me to sign an invoice for TRIPLE the coupon price. I said no that I had the coupon for $20. I don't even know what his resolution was, since he said nothing would be offered until I took down any negative information I had rightfully posted on the Internet. This man is perpetrating a fraud and a classic bait and switch. Offering a coupon for one price and when he gets in your home and soaks your carpet with chemicals tried bullying tactics to get you to pay more or he will leave your carpets wet and leave the property. I will not be bullied into taking truthful accurate review me down and I have also reported hi. To the Federal Trade Commison for fraud and to the corporate offices of ChemDry. I have since receive MORE of the same coupon in the [redacted] coupon envelope and have reposted also to [redacted] the he is not honoring these coupons. As far as I am concerned, this case was closed and the complaint deemed valid because he did not respond in a timely manner. This is now TWO months later. I expect the complaint to stand on record as valid. 
Regards,
[redacted]

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
I did receive a call from Dusty, who still denys he is the owner of this company and was still rude to me over the phone. He said he was calling because the Revdex.com called him and is "making" him call and resolve the issue. He stated that he listened to the phone call and that it was the customer service reps fault she agreed to honor the coupon. No where on the coupon does it state there is a $100 minimum to do any work. It clearly states that a room smaller than 100 square feet is $20.00. I told this to the customer service rep. Who put me on hold and spoke to the owner, who we all know is Dusty, and came back on and she said ok and booked the call. I pressured no one, it is HIS coupon. Once he came out to my home, soaked my carpet with some chemical, and before he moved forward wanted me to sign an invoice for TRIPLE the coupon price. I said no that I had the coupon for $20. 
I don't even know what his resolution was, since he said nothing would be offered until I took down any negative information I had rightfully posted on the Internet. This man is perpetrating a fraud and a classic bait and switch. Offering a coupon for one price and when he gets in your home and soaks your carpet with chemicals tried bullying tactics to get you to pay more or he will leave your carpets wet and leave the property. I will not be bullied into taking truthful accurate review me down and I have also reported hi. To the Federal Trade Commison for fraud and to the corporate offices of ChemDry. I have since receive MORE of the same coupon in the [redacted] coupon envelope and have reposted also to [redacted] the he is not honoring these coupons. As far as I am concerned, this case was closed and the complaint deemed valid because he did not respond in a timely manner. This is now TWO months later. I expect the complaint to stand on record as valid.
 
Regards,
[redacted]

Review: This franchise sent a coupon out via [redacted], and the company forgot to add that they had a $100 minimum. I told them I had the coupon before waiting all day for them to show up, only to be told the coupon price is too low and he wouldn't do it for that price. The price for a 100 sq. ft. room or less was $20.00 and he tried to charge me $69.95. When I said no, the coupon say $20, he left and refunded to do the job. It turns out, their one and only technician [redacted], is the owner even though when asked that exact question he denied being the owner. This is bait and switch, offer a coupon for one price and when they get in the home, increase the price 300%Desired Settlement: I would like the coupon that I have in my hand to be honored.

Business

Response:

I did call the customer regarding her complaint. Since our visit to her home did not result in a positive experience. I listened to the call, when the customer originally placed her order with our firm. The call center rep did inform the customer of our minimum charge. The customer pressed on and the call center rep seemed to think there was some new advertising that she was unaware of. ( There wasn't ). So the rep booked the job, and we went out.Since the office had made a mistake I tried correct the situation in favor of the customer. The customer has put a lot of negative comment on the Internet. I called the customer to tell her we would come out and she could pay the 20 dollars if she took the negative comments off of the Internet. Her exact comment was " No, I am Never Never Ever going to take it down. I don't care how much your business suffers or is hurt by it."

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

I did receive a call from Dusty, who still denys he is the owner of this company and was still rude to me over the phone. He said he was calling because the Revdex.com called him and is "making" him call and resolve the issue. He stated that he listened to the phone call and that it was the customer service reps fault she agreed to honor the coupon. No where on the coupon does it state there is a $100 minimum to do any work. It clearly states that a room smaller than 100 square feet is $20.00. I told this to the customer service rep. Who put me on hold and spoke to the owner, who we all know is Dusty, and came back on and she said ok and booked the call. I pressured no one, it is HIS coupon. Once he came out to my home, soaked my carpet with some chemical, and before he moved forward wanted me to sign an invoice for TRIPLE the coupon price. I said no that I had the coupon for $20. I don't even know what his resolution was, since he said nothing would be offered until I took down any negative information I had rightfully posted on the Internet. This man is perpetrating a fraud and a classic bait and switch. Offering a coupon for one price and when he gets in your home and soaks your carpet with chemicals tried bullying tactics to get you to pay more or he will leave your carpets wet and leave the property. I will not be bullied into taking truthful accurate review me down and I have also reported hi. To the Federal Trade Commison for fraud and to the corporate offices of ChemDry. I have since receive MORE of the same coupon in the [redacted] coupon envelope and have reposted also to [redacted] the he is not honoring these coupons. As far as I am concerned, this case was closed and the complaint deemed valid because he did not respond in a timely manner. This is now TWO months later. I expect the complaint to stand on record as valid.

Regards,

Review: I called ChemDry of Spotsylvania for a move-out cleaning of my carpets. Originally, the price I was quoted was higher than what I was quoted by another company, so I called ChemDry back that same day to cancel my appointment. Within a few minutes, I received a call from "[redacted]" the owner, offering me the cleaning for $150. I accepted and we set an appointment for May 31, 2014. [redacted] arrived late and I was unable to stay while the cleaning was being done however, I provided my credit card number for payment. I asked him to leave my copy of the receipt on the counter of the home. When my [redacted] completed my walk through, she located the copy of the receipt, however, there was no totals written anywhere on it. Also, there was no indication of payment. My [redacted] called Chemdry to verify if the work was done and she was told no. In fact, the last they have in there system was where I had called to cancel the appointment! Therefore, my [redacted] had to have the carpets recleaned and charged me $200 for not having it done. Now, I am out not only the $150 charged by Chemdry but also the $200 charged by my property manage! All due to the OWNER'S MISTAKE!Desired Settlement: I would like a refund of the $200 charged to me by my property management company. I will be happy to provide any documentation needed to show I was charged the $150 + the $200. I feel if ChemDry had not made the original mistake of not completely filling out THEIR receipt and also making sure THEIR systems were updated correctly, I never would have been charged the $200 in the first place hence I would have only paid $150. Thank you.

Consumer

Response:

[A default letter is provided here which indicates that the business has not responded to you directly. If you wish, you may update it before sending it.]

At this time, I have not been contacted by ChemDry of Spotsylvania regarding complaint ID [redacted].

Regards,