Chemdry

My apologies to Mrs [redacted] for any inconvenience caused her concerning her recent order with us.Staff called Mrs [redacted] prior to cooking her order to verify that she wanted a chicken cheese steak and a cheese steak because the receipt stated otherwiseThere are times when staff may key in the order incorrectly in the computer but correct it on the ticket to the cook that there is one of each and for this reason she was called to verify the orderOnce the order was verified the cook made her order, one chicken cheese steak and one cheese steak and they were deliveredBoth subs appear to be identical upon opening because the meat is placed in the bun and topped with melted cheese which covers the meat and other topping and without tasting the items it would be virtually impossible to tell the difference between the two types of subsIt is our policy to treat all customers with respect I have spoken with the team and was assured that they were respectful with this customer it was she that was in fact rude with them and when she began using profanity they did disconnect the callWe work hard to satisfy our customers and are more than willing to make things rightHowever with this case I was assured that the order was double checked prior to cooking, cooked to order, and deliveredIt is impossible to please 100% of the people 100% of the time but we do our best to make the customer satisfied with delicious food, fair pricing, excellent customer service and respectThank you for the opportunity to respond concerning these eventsI look forward to hearing from youMike ElmasryOwner of Tuscany Pizza

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

My apologies to Mrs. [redacted] for any inconvenience caused her concerning her recent order with us.Staff called Mrs. [redacted] prior to cooking her order to verify that she wanted a chicken cheese steak and a cheese steak because the receipt stated otherwise. There are times when staff may key in the...

order incorrectly in the computer but correct it on the ticket to the cook that there is one of each and for this reason she was called to verify the order. Once the order was verified the cook made her order, one chicken cheese steak and one cheese steak and they were delivered. Both subs appear to be identical upon opening because the meat is placed in the bun and topped with melted cheese which covers the meat and other topping and without tasting the items it would be virtually impossible to tell the difference between the two types of subs. It is our policy to treat all customers with respect.  I have spoken with the team and was assured that they were respectful with this customer it was she that was in fact rude with them and when she began using profanity they did disconnect the call. We work hard to satisfy our customers and are more than willing to make things right. However with this case I was assured that the order was double checked prior to cooking, cooked to order, and delivered. It is impossible to please 100% of the people 100% of the time but we do our best to make the customer satisfied with delicious food, fair pricing, excellent customer service and respect. Thank you for the opportunity to respond concerning these events. I look forward to hearing from you. Mike ElmasryOwner of Tuscany Pizza