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Chemung Canal Trust Company

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Chemung Canal Trust Company Reviews (7)

Chemung Canal Trust Company takes pride in our CanalCare pledge of helpful, friendly, prompt, and courteous serviceWe're sorry you feel we have fallen short of meeting quality customer service standards in your transactions with us

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Chemung Canal Trust Company strives to provide quality customer service, and fell short with Mr***Mr*** was called and apologized to for the incorrect information provided to himIt was discussed during the call that we follow Freddie Mac guidelines for purchase of a unit
primary residence, which requires a 20% down payment rather than 5%The originator was out of the office at that time and would return his callIt was explained that the credit bureaus would not allow the inquiry on his credit report to be removed as we have authorization from him to run it for the credit requested.Mr*** asked about a different mortgage program through Freddie Mac which allows for 5% down payment on a unit homeThere are income guidelines set by Freddie Mac, once the required documents are received, it will be reviewed and then submitted to *** ***

Tell us why here
Chemung Canal Trust Company acknowledges Ms*** has been inconvenienced and frustrated with the closing of her account However, Ms*** check deposit has been credited to her accountThe account remains closed and *** has been updated to reflect the “paid in
full” status. *** or *** *** *** *** *** will not have further contact with Ms***No fees have been or will be applied due to the reporting to ***The “Contact” button on the bottom of *** provides a phone number and hours of service for assistance or you may contact us by email using the form on that page for any additional questions or concerns

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Chemung Canal Trust Company takes pride in our CanalCare pledge of helpful, friendly, prompt, and courteous service. We're sorry you feel we have fallen short of meeting quality customer service standards in your transactions with us.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Regards, [redacted]

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Address: 1 Chemung Canal Plz, Elmira, New York, United States, 14901-3408

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www.chemungcanal.com

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Shady, yet now dead: once upon a time this website was reported to be associated with Chemung Canal Trust Company, but after several inspections we’ve come to the conclusion that this domain is no longer active.



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