Chen Piano Studio

[redacted] Chen Piano Studio NW Fleetwood Dr Portland OR 97229– Re: Complaint by [redacted] ***, August 4, 2016, ID [redacted] (Please note that the name of my business is Chen Piano Studio, as found on the client’s contract dated December 30, [redacted] [redacted] is the name of my husband’s business.) I am sorry to hear that the client and his daughter feel they had a bad experience taking piano lessons with me Nevertheless, the record of the lesson times and the record of the texts and email messages that I exchanged with the client and his wife paint a very different picture than his complaint I dispute his complaint and I do not believe that the client is entitled to a refund of what he owes contractually As with many other piano teachers in Portland, all parents of students who wish to have lessons in my piano studio sign a contract for one academic year During the 2014–academic year, the client’s daughter took piano lessons with me for seven months I cannot find a record of the client’s contract for that period, so probably I did not insist on a contract because they came in partway through the academic year (December 2014) In May 2015, I moved my piano studio to a new location, and the client’s daughter continued to take lessons with me at this new location through August Prior to him signing the 2015–academic year contract on December 30, 2015, the client and I spoke about the new location of my piano studio and the fact that the piano lessons were about miles from his home, compared with about miles away from my old location Note that the client signed the contract four months after the start of the academic year, when his daughter had already taken sixteen lessons at my new location during this year I do not remember using the word “flexible” to the client, but I feel sure I would have assured him that I would accommodate any requests he made about adjusting the day and time of his daughter’s lessons, as far as practicable I have mentioned several examples of how I accommodated him below Throughout the term of our 2015-academic-year contract, the client’s daughter’s lessons were held at my new studio location and the contract contains my new address I did not relocate my studio during the term of our 2015-academic year contract The term of the contract is from September through June Under the contract, each student is given one lesson every week, except for specified vacations, for a total of weeks Payment was due at the beginning of each month on an equal-payment plan (the same amount each month, regardless of the number of weeks in the month) In addition, as with many other piano teachers in Portland, the contract includes a cancellation provision (as further described below) Starting in September 2015, the client’s wife brought their daughter to the piano lesson at the agreed-upon day and time (Wednesdays at 6:p.m.) The client states that “it soon became very evident that we were facing great challenges with traveling to DrC***’s studio.” However, according to the records, the client did not request a change until January 2016, after his daughter had had at least twenty lessons at my new location since May At the client’s request, I changed the time of the lesson from 6:p.mto 3:p.mon Wednesdays to accommodate the family, starting on January 20, (Please see the summary of the lessons below.) However, on that day, Wednesday January 20, 2016, the client texted that his daughter was exhausted after a trip, and he requested another time later in the week When I arranged Saturday January 23rd, he texted, “That will work,” adding, “Thank so much for your flexibility.” The client and his daughter then attended her piano lessons at the new agreed-upon time (Wednesdays at 3:p.m.) for four weeks Afterwards, according to the texts we exchanged, on February 17, 2016, the client said he had a work conflict at 3:pm; therefore I arranged a swap with another family so that his daughter could come at 6:pm The following week, February 24th, he texted that he had a work conflict and cancelled the lesson The week afterwards, March 2nd, he cancelled by text because he had to visit his sick mother in StLouis On March 6th, observing this pattern of cancellation, I asked the client’s wife in a text: “Do you think it will be a stable situation for Wednesdays at 3:weekly? He had a cancellation the week before, due to his work I wonder.” She replied, “my guess is we won’t have this issue as frequently.” On March 9th, the client said by text that he himself was sick and would have to reschedule It needs to be noted that when the client and I had some email correspondence (quoted below) about the exact date that he gave notice, he told me that his wife had given notice on March 2nd and we came to agreement about that The client told my husband on March 16th or 24th that he wanted his daughter to keep taking lessons during that month, because he needed to pay for it under the cancellation provision of the contract (see below) Lessons continued as scheduled at 3:pm on March 16th, 23rd, and 30th (with an extra malesson on March 24th at 11:a.m.) On March 30th, the client texted that there was heavy traffic on Wednesdays so they couldn’t come that day any longer, and at my suggestion he agreed to release the 3:pm slot In another text that day he wrote, “It looks like Wednesdays are out and only Sundays.” I replied, “Thanks Looking forward to hearing from you or [your wife] soon.” No further texts came from the client’s family until April 13th, when his wife wrote, “I don’t know that weekends are a consistent option I know [my husband] has difficulty getting girls to ballet on time [on Wednesdays] due to commute Monday is only time they don’t have busy is Monday [sic] I know that wasn’t working previously.” I texted back “But my Mondays are booked from 3:00–6:now Not easy to move!” The client said in his complaint that “they asked for a later time and were consistently told that the only opening was at 7:p.m.” However, according to the texts we exchanged, I did not specifically suggest 7:p.mon any day as a possible time slot Therefore, I do not understand why he says this in his complaint At this point (on April 13th) our text correspondence ended If the client or his wife had continued the correspondence, I would certainly have been as flexible about slots on Mondays as the students in the other slots on Mondays were able to be Because of my prior commitments, my only open time slots on Mondays were before p.mand after 6:p.m If these times did not work for them, I would have had to ask one of my other students to change times to accommodate the client’s daughter I had done this in the past for the client and his daughter and I was willing to do so again (see February 17th above) The client stated in an email message to my husband on July 31, 2016, “We were specifically told by [redacted] that Saturday was not an option and Sunday was presented only after we gave notice If all times were filled, why make the promise of flexibility in the first place This is all confirmed in text and/or email.” However, the client’s text of March 30th cited above shows that he was the one who “presented” the idea of Sunday for lessons; and the text from the client’s wife on April 13th cited above shows that the family could not in fact come on Saturdays or Sundays In his complaint, the client states that I said I would be flexible about the scheduling of his daughter’s lesson But it is unclear to me what he means by “flexible.” I believe that I was flexible with the day and time of the piano lessons I changed the time of the lesson (from 6:p.mto 3:p.mas requested) After the family cancelled lessons, I arranged malessons I also arranged a swap with one of my other students so that the client’s daughter could have the 6:p.mtime slot on February 17th at his request I was willing to continue to find a suitable day and time for the daughter’s lessons for the month of April, but the family did not continue our correspondence about that I was and remain sympathetic to the challenges posed by the traffic for the client’s family I offered to find a teacher for the client’s daughter closer to their house and made a suggestion of one whom I know from my professional association (texts to the client, March and April 13, 2016, and email message to him, May 23, 2016) For the reasons listed above, I dispute the client’s suggestion that I “was not able or refused to meet [my] promises.” On the contrary, according to my records, I was consistently flexible in meeting the family’s cancellations and requests for make-ups At one point, he even thanked me for my “flexibility.” After discussing his requested change, we changed the time on Wednesdays at their request starting from January 20th When the client told me on March 30th that the family could no longer come on Wednesdays, I began a dialog with the client’s wife about an alternative day and time that she did not continue The client’s allegation that I “only promised flexibility to get us to sign the contract” is completely untrue I don’t know why he would impute such a motive to me I ask him to take back his allegation As with many other piano teachers in Portland, there was a cancellation provision in the contract that the client and I signed Under the terms of our contract, “If you need to withdraw from the studio, for any reason, you will owe the tuition for the month that you withdraw plus the following monthThat gives the studio at least one month’s notice of the change; then I have a reasonable amount of time to fill the slot you have just vacated.” According to the terms of the contract, after the client withdrew his daughter from taking piano lessons, he owed me for the month that he withdrew and for the following month This is a cancellation provision; the amount owed is not “additional charges after discontinuation of services,” as he states The client and I had some discussion by email about the date that his family gave notice, which affected the amount due to me under the cancellation provision I wrote to him on June 1, 2016: “You implied that [your wife] talked to me on March 2nd and gave notice to my studio on that occasion According to my records, on March 6th [she] and I exchanged texts about makeup lessons for [your daughter] Then on March 8th, we had a long phone conversation, the longest phone conversation we ever had, in which she told me that [your daughter] was going to leave my studio She didn’t make it clear to me that [your daughter] was going to continue to take lessons for the rest of March That’s why I was surprised when you showed up on March 16th and gave us a check for that month [My husband] recalls that on that day or the 24th, you told him that you were continuing to take the lessons you had paid for after you had given the required notice In the circumstances, let’s just say that your commitment to the studio finished at the end of March Then you will have had a commitment for lessons @ $(in September, in October, in November, in December, in January, in February, in March because of spring break) = $1, Because of the equal-payment plan, you paid $x = $1, Therefore, you still owe me $ Does that sound right to you? I have waived your late fees.” He replied the same day, “Thank you for your email I will forward the check as requested.” In other words, the client did not dispute the amount and in fact agreed to pay it As the quotation from my email message shows, I was flexible in three further ways: First, I agreed to take March 2nd as the date the client’s family gave notice, even though there was some doubt about it, based on the records Second, I actually waived the money for April that was owed to me under the cancellation provision of the contract My phrase “in the circumstances” was some recognition of the challenges the family had had with the traffic when coming for lessons, so I was conceding a whole month of lessons to them, worth $ Third, I waived the late fees the client owed under the contract for paying after the 10th day of the month Incidentally, according to my records, the client has not yet paid the $in question, so it cannot be refunded, as he asks When my husband drew this to his attention in an email message on July 2016, he replied, “I am almost positive it [the check] was mailed immediately following my email I will check our account for verification.” He has not yet told me the result of him checking Therefore, based upon the terms of our contract, I ask the client to fulfill his legal obligation and pay me $as soon as possible Finally, I am puzzled by the dates on the complaint: that the “purchase” occurred on September 5, 2015, that the “problem” occurred on the same date, and that the client “talked to the company” on November 5, The records show that the client’s daughter began lessons for the new academic year on September 2, 2015, the client signed the contract on December 30, 2015, and the time of the lesson was adjusted in response to the client’s request on January 20, Summary of Piano Lessons—Dates and Times—Attendance Notes Date Day of the Week Time Lesson Attended? September 2, Wednesday 6:p.m Yes September 9, Wednesday 6:p.m Yes September 16, Wednesday 6:p.m Yes September 23, Wednesday 6:p.m Yes September 30, Wednesday 6:p.m No (lesson cancelled by text because daughter “unable” to attend) October 3, Saturday 1:p.m Yes (makeup from September 30th) October 7, Wednesday 6:p.m Yes October 14, Wednesday 6:p.m No (lesson cancelled by text because daughter “not able to make it”) October 21, Wednesday 6:p.m Yes October 28, Wednesday 6:p.m Yes November 4, Wednesday 6:p.m Yes November 11, Wednesday 9:a.m Yes (day off school) November 18, Wednesday 6:p.m Yes November 25, Wednesday 6:p.m Yes December 2, Wednesday 6:p.m No (lesson cancelled by text because the client’s daughter was in Nutcracker rehearsal) December 9, Wednesday 6:p.m Yes December 16, Wednesday 6:p.m Yes December 21, Monday 11:a.m Yes (maduring winter break) December 30, Wednesday 10:a.m Yes (maduring winter break) January 6, Wednesday 6:p.m Yes January 13, Wednesday 6:p.m Yes January 20, Wednesday 3:p.m No (lesson cancelled by text because daughter “exhausted”) January 23, Saturday 3:p.m Yes (rescheduled from January 20th lesson) January 27, Wednesday 3:p.m Yes February 3, Wednesday 3:p.m Yes February 10, Wednesday 3:p.m Yes February 17, Wednesday 6:p.m Yes (rescheduled from 3:p.mat the client’s texted request) February 24, Wednesday 3:p.m No (cancelled by text because of the client’s work) March 2, Wednesday 3:p.m No (cancelled by text because the client’s mother was sick in StLouis) March 9, Wednesday 3:p.m No (cancelled by text because the client was sick) March 16, Wednesday 3:p.m Yes March 23, Wednesday 3:p.m Yes March 24, Thursday 11:a.m Yes (malesson) March 30, Wednesday 3:p.m Yes

Complaint: [redacted]I am rejecting this response because:  it is obvious that though Dr. [redacted] states she demonstrated great flexibility, this only addresses the make-up sessions which quite clearly fall outside of  the normal school schedule.  (Dr. [redacted] has this well documented).  Dr. [redacted] has conveniently forgotten the many conversations where we have requested changes.  In her response she even has supplied examples of the difficulty we faced in getting to the lessons as well as the affects on our daughter.  The only information that she has directly supplied addressing the change of time is a convenient lack of memory and a willingness following out notice.  If anything, Dr. [redacted] has demonstrated why she cannot be trusted in looking out for the well being of her students.Sincerely,[redacted]

[redacted]
Chen Piano Studio
10192 NW Fleetwood Dr
Portland OR 97229–5282
 
Re: Complaint by [redacted], August 4, 2016, ID [redacted]
 
(Please note that the name of my business is Chen Piano Studio, as found on the client’s contract dated December 30, 2015.  [redacted]...

[redacted] is the name of my husband’s business.)
 
I am sorry to hear that the client and his daughter feel they had a bad experience taking piano lessons with me.  Nevertheless, the record of the lesson times and the record of the texts and email messages that I exchanged with the client and his wife paint a very different picture than his complaint.  I dispute his complaint and I do not believe that the client is entitled to a refund of what he owes contractually.
 
As with many other piano teachers in Portland, all parents of students who wish to have lessons in my piano studio sign a contract for one academic year.  During the 2014–15 academic year, the client’s daughter took piano lessons with me for seven months.  I cannot find a record of the client’s contract for that period, so probably I did not insist on a contract because they came in partway through the academic year (December 2014).
 
In May 2015, I moved my piano studio to a new location, and the client’s daughter continued to take lessons with me at this new location through August 2015.
 
Prior to him signing the 2015–16 academic year contract on December 30, 2015, the client and I spoke about the new location of my piano studio and the fact that the piano lessons were about 10 miles from his home, compared with about 6 miles away from my old location.  Note that the client signed the contract four months after the start of the academic year, when his daughter had already taken sixteen lessons at my new location during this year.
 
I do not remember using the word “flexible” to the client, but I feel sure I would have assured him that I would accommodate any requests he made about adjusting the day and time of his daughter’s lessons, as far as practicable.  I have mentioned several examples of how I accommodated him below.
 
Throughout the term of our 2015-16 academic-year contract, the client’s daughter’s lessons were held at my new studio location and the contract contains my new address.  I did not relocate my studio during the term of our 2015-16 academic year contract.
 
The term of the contract is from September 2015 through June 2016.  Under the contract, each student is given one lesson every week, except for specified vacations, for a total of 38 weeks.  Payment was due at the beginning of each month on an equal-payment plan (the same amount each month, regardless of the number of weeks in the month).  In addition, as with many other piano teachers in Portland, the contract includes a cancellation provision (as further described below).
 
            Starting in September 2015, the client’s wife brought their daughter to the piano lesson at the agreed-upon day and time (Wednesdays at 6:30 p.m.).  The client states that “it soon became very evident that we were facing great challenges with traveling to Dr. C[redacted]’s studio.”  However, according to the records, the client did not request a change until January 2016, after his daughter had had at least twenty lessons at my new location since May 2015.  At the client’s request, I changed the time of the lesson from 6:30 p.m. to 3:15 p.m. on Wednesdays to accommodate the family, starting on January 20, 2016.  (Please see the summary of the lessons below.)
 
However, on that day, Wednesday January 20, 2016, the client texted that his daughter was exhausted after a trip, and he requested another time later in the week.  When I arranged Saturday January 23rd, he texted, “That will work,” adding, “Thank so much for your flexibility.”
 
            The client and his daughter then attended her piano lessons at the new agreed-upon time (Wednesdays at 3:15 p.m.) for four weeks.
 
Afterwards, according to the texts we exchanged, on February 17, 2016, the client said he had a work conflict at 3:15 pm; therefore I arranged a swap with another family so that his daughter could come at 6:30 pm.  The following week, February 24th, he texted that he had a work conflict and cancelled the lesson. 
 
The week afterwards, March 2nd, he cancelled by text because he had to visit his sick mother in St. Louis.  On March 6th, observing this pattern of cancellation, I asked the client’s wife in a text: “Do you think it will be a stable situation for Wednesdays at 3:15 weekly?  He had a cancellation the week before, due to his work.  I wonder.”  She replied, “... my guess is we won’t have this issue as frequently.”  On March 9th, the client said by text that he himself was sick and would have to reschedule.
 
It needs to be noted that when the client and I had some email correspondence (quoted below) about the exact date that he gave notice, he told me that his wife had given notice on March 2nd and we came to agreement about that.  The client told my husband on March 16th or 24th that he wanted his daughter to keep taking lessons during that month, because he needed to pay for it under the cancellation provision of the contract (see below).
 
Lessons continued as scheduled at 3:15 pm on March 16th, 23rd, and 30th (with an extra make-up lesson on March 24th at 11:45 a.m.).
 
On March 30th, the client texted that there was heavy traffic on Wednesdays so they couldn’t come that day any longer, and at my suggestion he agreed to release the 3:15 pm slot.  In another text that day he wrote, “It looks like Wednesdays are out and only Sundays.”  I replied, “Thanks.  Looking forward to hearing from you or [your wife] soon.”
 
No further texts came from the client’s family until April 13th, when his wife wrote, “I don’t know that weekends are a consistent option.  I know [my husband] has difficulty getting girls to ballet on time [on Wednesdays] due to commute.  Monday is only time they don’t have busy is Monday [sic].  I know that wasn’t working previously.”  I texted back “But my Mondays are booked from 3:00–6:45 now.  Not easy to move!”
 
The client said in his complaint that “they asked for a later time and were consistently told that the only opening was at 7:30 p.m.”  However, according to the texts we exchanged, I did not specifically suggest 7:30 p.m. on any day as a possible time slot.  Therefore, I do not understand why he says this in his complaint.
 
At this point (on April 13th) our text correspondence ended.  If the client or his wife had continued the correspondence, I would certainly have been as flexible about slots on Mondays as the students in the other slots on Mondays were able to be.  Because of my prior commitments, my only open time slots on Mondays were before 3 p.m. and after 6:45 p.m.  If these times did not work for them, I would have had to ask one of my other students to change times to accommodate the client’s daughter.  I had done this in the past for the client and his daughter and I was willing to do so again (see February 17th above).
 
The client stated in an email message to my husband on July 31, 2016, “We were specifically told by [redacted] that Saturday was not an option and Sunday was presented only after we gave notice.  If all times were filled, why make the promise of flexibility in the first place.  This is all confirmed in text and/or email.”  However, the client’s text of March 30th cited above shows that he was the one who “presented” the idea of Sunday for lessons; and the text from the client’s wife on April 13th cited above shows that the family could not in fact come on Saturdays or Sundays.
 
In his complaint, the client states that I said I would be flexible about the scheduling of his daughter’s lesson.  But it is unclear to me what he means by “flexible.”  I believe that I was flexible with the day and time of the piano lessons.  I changed the time of the lesson (from 6:30 p.m. to 3:15 p.m. as requested).  After the family cancelled lessons, I arranged make-up lessons.  I also arranged a swap with one of my other students so that the client’s daughter could have the 6:30 p.m. time slot on February 17th at his request.  I was willing to continue to find a suitable day and time for the daughter’s lessons for the month of April, but the family did not continue our correspondence about that.
 
I was and remain sympathetic to the challenges posed by the traffic for the client’s family.  I offered to find a teacher for the client’s daughter closer to their house and made a suggestion of one whom I know from my professional association (texts to the client, March 30 and April 13, 2016, and email message to him, May 23, 2016).
 
For the reasons listed above, I dispute the client’s suggestion that I “was not able or refused to meet [my] promises.”  On the contrary, according to my records, I was consistently flexible in meeting the family’s cancellations and requests for make-ups.  At one point, he even thanked me for my “flexibility.” After discussing his requested change, we changed the time on Wednesdays at their request starting from January 20th.  When the client told me on March 30th that the family could no longer come on Wednesdays, I began a dialog with the client’s wife about an alternative day and time that she did not continue.
 
The client’s allegation that I “only promised flexibility to get us to sign the contract” is completely untrue.  I don’t know why he would impute such a motive to me.  I ask him to take back his false allegation.
 
As with many other piano teachers in Portland, there was a cancellation provision in the contract that the client and I signed.  Under the terms of our contract, “If you need to withdraw from the studio, for any reason, you will owe the tuition for the month that you withdraw plus the following month. That gives the studio at least one month’s notice of the change; then I have a reasonable amount of time to fill the slot you have just vacated.”
 
            According to the terms of the contract, after the client withdrew his daughter from taking piano lessons, he owed me for the month that he withdrew and for the following month.  This is a cancellation provision; the amount owed is not “additional charges after discontinuation of services,” as he states.
 
The client and I had some discussion by email about the date that his family gave notice, which affected the amount due to me under the cancellation provision.  I wrote to him on June 1, 2016: “You implied that [your wife] talked to me on March 2nd and gave notice to my studio on that occasion.  According to my records, on March 6th [she] and I exchanged texts about makeup lessons for [your daughter].  Then on March 8th, we had a long phone conversation, the longest phone conversation we ever had, in which she told me that [your daughter] was going to leave my studio.  She didn’t make it clear to me that [your daughter] was going to continue to take lessons for the rest of March.  That’s why I was surprised when you showed up on March 16th and gave us a check for that month.  [My husband] recalls that on that day or the 24th, you told him that you were continuing to take the lessons you had paid for after you had given the required … notice.  In the circumstances, let’s just say that your commitment to the studio finished at the end of March.  Then you will have had a commitment for 28 lessons @ $67 (5 in September, 4 in October, 4 in November, 3 in December, 4 in January, 4 in February, 4 in March because of spring break) = $1,876.  Because of the equal-payment plan, you paid $254.60 x 7 = $1,782.20.  Therefore, you still owe me $93.80.  Does that sound right to you? … I have waived your late fees.”  He replied the same day, “Thank you for your email.  I will forward the check as requested.”  In other words, the client did not dispute the amount and in fact agreed to pay it.
 
            As the quotation from my email message shows, I was flexible in three further ways:  First, I agreed to take March 2nd as the date the client’s family gave notice, even though there was some doubt about it, based on the records.  Second, I actually waived the money for April that was owed to me under the cancellation provision of the contract.  My phrase “in the circumstances” was some recognition of the challenges the family had had with the traffic when coming for lessons, so I was conceding a whole month of lessons to them, worth $268.  Third, I waived the late fees the client owed under the contract for paying after the 10th day of the month.
 
            Incidentally, according to my records, the client has not yet paid the $93.80 in question, so it cannot be refunded, as he asks.  When my husband drew this to his attention in an email message on 31 July 2016, he replied, “I am almost positive it [the check] was mailed immediately following my email.  I will check our account for verification.”  He has not yet told me the result of him checking.
 
Therefore, based upon the terms of our contract, I ask the client to fulfill his legal obligation and pay me $93.80 as soon as possible.
 
Finally, I am puzzled by the dates on the complaint: that the “purchase” occurred on September 5, 2015, that the “problem” occurred on the same date, and that the client “talked to the company” on November 5, 2015.  The records show that the client’s daughter began lessons for the new academic year on September 2, 2015, the client signed the contract on December 30, 2015, and the time of the lesson was adjusted in response to the client’s request on January 20, 2016.
 
Summary of Piano Lessons—Dates and Times—Attendance Notes
 
Date
Day of the Week
Time
Lesson Attended?
September 2, 2015
Wednesday
6:30 p.m.
Yes
September 9, 2015
Wednesday
6:30 p.m.
Yes
September 16, 2015
Wednesday
6:30 p.m.
Yes
September 23, 2015
Wednesday
6:30 p.m.
Yes
September 30, 2015
Wednesday
6:30 p.m.
No (lesson cancelled by text because daughter “unable” to attend)
October 3, 2015
Saturday
1:15 p.m.
Yes (makeup from September 30th)
October 7, 2015
Wednesday
6:30 p.m.
Yes
October 14, 2015
Wednesday
6:30 p.m.
No (lesson cancelled by text because daughter “not able to make it”)
October 21, 2015
Wednesday
6:30 p.m.
Yes
October 28, 2015
Wednesday
6:30 p.m.
Yes
November 4, 2015
Wednesday
6:30 p.m.
Yes
November 11, 2015
Wednesday
9:00 a.m.
Yes (day off school)
November 18, 2015
Wednesday
6:30 p.m.
Yes
November 25, 2015
Wednesday
6:30 p.m.
Yes
December 2, 2015
Wednesday
6:30 p.m.
No (lesson cancelled by text because the client’s daughter was in Nutcracker rehearsal)
December 9, 2015
Wednesday
6:30 p.m.
Yes
December 16, 2015
Wednesday
6:30 p.m.
Yes
December 21, 2015
Monday
11:45 a.m.
Yes (make-up during winter break)
December 30, 2015
Wednesday
10:00 a.m.
Yes (make-up during winter break)
January 6, 2016
Wednesday
6:30 p.m.
Yes
January 13, 2016
Wednesday
6:30 p.m.
Yes
January 20, 2016
Wednesday
3:15 p.m.
No (lesson cancelled by text because daughter “exhausted”)
January 23, 2016
Saturday
3:15 p.m.
Yes (rescheduled from January 20th lesson)
January 27, 2016
Wednesday
3:15 p.m.
Yes
February 3, 2016
Wednesday
3:15 p.m.
Yes
February 10, 2016
Wednesday
3:15 p.m.
Yes
February 17, 2016
Wednesday
6:30 p.m.
Yes (rescheduled from 3:15 p.m. at the client’s texted request)
February 24, 2016
Wednesday
3:15 p.m.
No (cancelled by text because of the client’s work)
March 2, 2016
Wednesday
3:15 p.m.
No (cancelled by text because the client’s mother was sick in St. Louis)
March 9, 2016
Wednesday
3:15 p.m.
No (cancelled by text because the client was sick)
March 16, 2016
Wednesday
3:15 p.m.
Yes
March 23, 2016
Wednesday
3:15 p.m.
Yes
March 24, 2016
Thursday
11:30 a.m.
Yes (make-up lesson)
March 30, 2016
Wednesday
3:15 p.m.
Yes